Summary
Overview
Work History
Education
Skills
Timeline
Generic

Roxanne Ruiz

Dallas,TX

Summary

To obtain a challenging position that will provide an opportunity for personal achievement, professional growth. Educational professional prepared to bring expertise to new role. Provided engaging and structured learning experiences, ensuring smooth transition for students. Emphasizes collaboration and flexibility to meet varying classroom needs. Known for effective communication and classroom management.

Overview

15
15
years of professional experience

Work History

Substitute Teacher’s Assistant/Clerk

DISD
11.2018 - 04.2020
  • Organizes and manages routine work activities of the office
  • Coordinates activities pertaining to the special needs of the office
  • Maintains a regular filing system and processes incoming correspondence as instructed
  • Places and receives telephone calls and records messages
  • Types all documents and correspondence as required
  • Orders and maintains supplies as needed
  • Communicate with department staff, principals, and teachers as well others in oral and written form
  • Prepare status reports related to assigned functions to the immediate supervisor
  • Responds to inquiries from employees/public in accurate, knowledgeable and efficient manner

Clerk III/Criminal Court Division

Dallas County
02.2011 - 11.2011
  • Resolves problems and issues and responds to inquires
  • Collect, input and reconciles data, funds or inventories and prepares appropriates reports
  • Reviews, validates and processes a variety of complex documents
  • Utilizes department –specific and county wide specialized and general computer systems for data access
  • Assist with routine correspondence; providing information for attorneys and defendants
  • Researches files and records for attorneys and probation officers
  • Work within a well-defined framework of policies and procedures under minimum supervision
  • Maintain a variety of files and records and releases information according to the County’s policies and procedures while maintaining confidentiality of records
  • Performs other duties as assigned

Customer Service Manager

Title Technologies, Inc.
02.2010 - 12.2010
  • Assisted with the development of new ideas and tools to be used in the call center
  • Maintained and updated training manuals
  • Supervised Customer Service Agents to ensure a productive working environment
  • Assisted with recruitment and interview process
  • Input any necessary changes for timesheets to ensure accurate times, and approve timesheets every two weeks
  • Maintain ACH returns for holding and revenue accounts
  • Work with the technical support team regarding the call center system issues and updates
  • Assisted with escalated calls and issues in the call center

Human Resources Coordinator

KidsCare Therapy
01.2008 - 02.2009
  • Monitored licensed therapists credentials
  • Maintained and created employee charts
  • File documents into appropriate employee files
  • Administer pre-employment testing and submit new employee background checks
  • Assisted with recruitment and interview process; and help to coordinate the use of temporary employees
  • Distributed and maintain company cell phones
  • Provide general administrative support for the Director or Human Resources
  • Schedule evaluations and visits for the Therapists

Tax Processor

Grant Thornton, LLP
07.2007 - 01.2008
  • Provide general administrative support to Federal, International, Research & Development and Family Wealth Planning Staff and management
  • Strong technical skills, including proficiency in Microsoft Office
  • Strong written and verbal communication/interpersonal skills
  • Ability to maintain confidential information
  • Exceptional time management and organizational skills
  • Critical thinking, decision-making, and conflict resolution skills
  • Effective problem-solving and negotiation skills

Accounting Clerk

Nationstar Mortgage
11.2006 - 03.2007
  • Sort, group and input all approved vendor invoices
  • Interacted with vendors to ensure all tax requirements were filed when required
  • Maintained department standards for input volume and keying errors
  • Update mortgage insurance in loan servicing system
  • Departmental filing of accounts payable invoices
  • Departmental filing of loan funding transactions
  • Scan documents and save in folders online
  • Assist accounting personnel with other duties

Payroll Clerk

EMC Mortgage
04.2005 - 11.2006
  • Process bi-weekly and semi-monthly payroll using ADP Vantage payroll software
  • Collect and verify timecard information for bi-weekly payroll
  • Communicate with various managers for missing time punches
  • Calculate pay according to hours worked incorporating PTO and overtime
  • Manage and calculate taxes and deductions
  • Understanding of taxes on a state and local level - we were a multi-state employer
  • Assist employees with questions regarding their payroll
  • Investigate and resolve any discrepancies in payroll
  • Prepare and submit reports with payroll information to payroll manager
  • Set up garnishments and liens
  • Other duties as assigned

Education

Diploma -

South Grand Prairie High
01.2000

Skills

  • Microsoft Word
  • Microsoft Excel
  • Microsoft PowerPoint
  • Lawson A/P Software
  • Kronos /ADP Payroll Software
  • QuickBooks
  • Outlook/Lotus Notes
  • Ten key
  • Typing 60 wpm
  • Good written and verbal skills

Timeline

Substitute Teacher’s Assistant/Clerk

DISD
11.2018 - 04.2020

Clerk III/Criminal Court Division

Dallas County
02.2011 - 11.2011

Customer Service Manager

Title Technologies, Inc.
02.2010 - 12.2010

Human Resources Coordinator

KidsCare Therapy
01.2008 - 02.2009

Tax Processor

Grant Thornton, LLP
07.2007 - 01.2008

Accounting Clerk

Nationstar Mortgage
11.2006 - 03.2007

Payroll Clerk

EMC Mortgage
04.2005 - 11.2006

Diploma -

South Grand Prairie High

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