Roxanne Ryan
Summary
With over 20 years of experience, I bring a friendly and enthusiastic approach to customer service. I have a proven track record in office management, showcasing robust organizational and coordination skills. My ability to quickly learn new tasks and cultivate strong customer relationships makes me an invaluable addition to any organization. I excel at streamlining processes, promoting team collaboration, and ensuring smooth daily operations. As a skilled problem-solver with keen attention to detail, I thrive in adapting to evolving challenges and driving productivity. My reliability, effective communication, and ability to foster a cohesive work environment position me as an ideal candidate for any role.
Overview
18
18
years of professional experience
Work History
Office Administrative Assistant
ForeverLawn® Palm Beach
05.2019 - 03.2021
- Developed positive relationships with clients through attentive service during initial contact points like reception desk interactions or telephone call handling.
- Safeguarded company information by maintaining strict confidentiality in all matters related to client accounts and internal operations.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Managed employee relations, investigating and resolving conflicts to maintain a positive work environment.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Maintained payroll information by calculating, collecting, and entering data.
- Processed new hire paperwork and documents.
- Verified timekeeping records and handled any discrepancies with employees.
- Maintained confidentiality of employee records and payroll information.
- Assisted new hires with onboarding paperwork related to direct deposit setup, tax forms, and benefit enrollment.
Homeschool Teacher
Self Employed
05.2019 - 01.2021
- Managed homeschool schedules effectively, balancing extracurricular activities with academic requirements for well-rounded development.
- Researched and chose appropriate curriculum to meet children's abilities and grade levels.
- Emphasized practical life skills alongside academics, preparing students for future independence and decision-making abilities.
- Organized hands-on instructional activities to supplement textbook instruction to engage and motivate students.
- Led groups of students on field trips to enriching destinations, introducing to new experiences and broadening education.
- Implemented hands-on activities and experiential learning opportunities for improved understanding of complex concepts.
- Submitted and assembled student portfolios for local school district to satisfy legal guidelines.
- Encouraged intellectual curiosity by incorporating stimulating topics outside traditional subject matter into lesson plans.
- Attended textbooks fairs and homeschool meetings to understand different approaches to subject matter.
- Adapted curriculum to accommodate different learning styles, ensuring all students had equal access to educational materials.
- Graded homework, quizzes, classwork and exams to report on progress of student achievements.
- Promoted digital literacy and safe internet practices through structured computer science modules.
Child Care associate
Community of Hope
07.2017 - 05.2019
- Analyze member participation or changes in congregational emphasis to determine needs for religious education
- Collaborate with other ministry members to establish goals and objectives for religious education programs or to develop ways to encourage program participation
- Locate and distribute resources, such as periodicals or curricula, to enhance the effectiveness of educational programs
- Interpret religious education activities to the public through speaking, leading discussions, or writing articles for local or national publications
- Aided in the assessment of each child''s developmental progress through regular observation and documentation.
- Enhanced children''s learning experience by incorporating fun and educational activities into daily routines.
- Utilized various teaching materials such as books, games, art projects, and music to foster a well-rounded educational experience for children.
- Maintained a safe and nurturing environment for children, providing constant supervision and care.
- Established positive relationships with parents, keeping them informed on their child''s progress and addressing any concerns promptly.
- Collaborated with fellow childcare associates to create a cohesive and supportive team atmosphere.
- Facilitated open communication between colleagues for efficient coordination of childcare duties and responsibilities.
- Provided one-on-one support for children with special needs or behavioral challenges, fostering an inclusive environment for all students.
- Developed age-appropriate activities and crafts to engage children.
Customer Service Administration
Waste Pro-West Palm Beach
03.2013 - 09.2016
- Resolve customer complaints or answer customers' questions regarding policies and procedures
- Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems
- Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes
- Implement corporate or departmental policies, procedures, and service standards in conjunction with management
- Train or instruct employees in job duties or company policies or arrange for training to be provided
- Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance
- Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff
- Maintain records pertaining to inventory, personnel, orders, supplies, or machine maintenance
- Research, compile, and prepare reports, manuals, correspondence, or other information required by management or governmental agencies
- Coordinate activities with other supervisory personnel or with other work units or departments
- Develop or update procedures, policies, or standards
- Make recommendations to management concerning such issues as staffing decisions or procedural changes
- Consult with managers or other personnel to resolve problems in areas such as equipment performance, output quality, or work schedules
- Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work
- Design, implement, or evaluate staff training and development programs, customer service initiatives, or performance measurement criteria
- Arrange for necessary maintenance or repair work
- Monitor inventory levels and requisition or purchase supplies as needed
- Coordinate or perform activities associated with shipping, receiving, distribution, or transportation
- Develop work schedules according to budgets and workloads
- Interpret and communicate work procedures and company policies to staff
- Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action
- Discuss job performance problems with employees to identify causes and issues and to work on resolving problems
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Learned and adapted quickly to new technology and software applications.
Nurse
Palms West Hospital Emergency Room
06.2003 - 06.2005
- Administer prescribed medications or start intravenous fluids, noting times and amounts on patients' charts
- Observe patients, charting and reporting changes in patients' conditions, such as adverse reactions to medication or treatment, and taking any necessary action
- Provide basic patient care or treatments, such as taking temperatures or blood pressures, dressing wounds, treating bedsores, giving enemas or douches, rubbing with alcohol, massaging, or performing catheterizations
- Sterilize equipment and supplies, using germicides, sterilizer, or autoclave
- Answer patients' calls and determine how to assist them
- Measure and record patients' vital signs, such as height, weight, temperature, blood pressure, pulse, and respiration
- Work as part of a healthcare team to assess patient needs, plan and modify care, and implement interventions
- Collect samples, such as blood, urine, or sputum from patients, and perform routine laboratory tests on samples
- Supervise nurses' aides or assistants
- Make appointments, keep records, or perform other clerical duties in doctors' offices or clinics
- Prepare patients for examinations, tests, or treatments and explain procedures
- Provide medical treatment or personal care to patients in private home settings, such as cooking, keeping rooms orderly, seeing that patients are comfortable and in good spirits, or instructing family members in simple nursing tasks
- Assemble and use equipment, such as catheters, tracheotomy tubes, or oxygen suppliers
- Evaluate nursing intervention outcomes, conferring with other healthcare team members as necessary
- Record food and fluid intake and output
- Help patients with bathing, dressing, maintaining personal hygiene, moving in bed, or standing and walking
- Set up equipment and prepare medical treatment rooms
- Prepare or examine food trays for conformance to prescribed diet
- Apply compresses, ice bags, or hot water bottles
- Inventory and requisition supplies and instruments
- Wash and dress bodies of deceased persons
- Clean rooms and make beds
- Assist in delivery, care, or feeding of infants
- Performed accurate documentation of patient assessments, interventions, and outcomes in compliance with regulatory standards.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Promoted a safe and comfortable healing environment by addressing patient concerns promptly and professionally.
Education
Certificate - Ancient History
University of Pennsylvania
Online Educational Standards07-2020
Certificate - History
Tel Aviv University
Online Education 07-2020
Certificate of Technical Studies - Criminology
International Open Academy
Online Educational Standards03-2018
Associate of Applied Science - Nursing
Academy For Nursing And Health Occupations
West Palm Beach, FL05.2003
High School Diploma -
North Miami Beach Senior High School
Miami, FL05.1992
Skills
- Customer and Personal Service
- Scheduling and calendar management
- Office administration
- Training and coaching
- Account reconciliation
- Direct patient care
- Emergency response
- Verbal and written communication
- Medication reconciliation
- Regulatory requirements
- Patient safety protocols
- Quality assurance
Timeline
Office Administrative Assistant
ForeverLawn® Palm Beach
05.2019 - 03.2021
Homeschool Teacher
Self Employed
05.2019 - 01.2021
Child Care associate
Community of Hope
07.2017 - 05.2019
Customer Service Administration
Waste Pro-West Palm Beach
03.2013 - 09.2016
Nurse
Palms West Hospital Emergency Room
06.2003 - 06.2005
High School Diploma -
North Miami Beach Senior High School
Certificate - Ancient History
University of Pennsylvania
Certificate - History
Tel Aviv University
Certificate of Technical Studies - Criminology
International Open Academy
Associate of Applied Science - Nursing
Academy For Nursing And Health Occupations
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