Roxanne Sanchez
Yakima,WA
Summary
Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.
Overview
16
16
years of professional experience
Work History
Branch Manager
Lendmark Financial
02.2023 - 07.2024
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
Drug & Alcohol Counselor, SUDPT
Barth Clinic
06.2019 - 06.2021
- Completed and performed assessments of new clients to the program
- Support Adult/Minor emotional and social development
- Individualized treatment plans
- Individual therapy
- Provide group therapy
- Document treatment and discharge plans and clients progress and response to treatment and maintains records and files
- Perform case management and patient monitoring
- Regularly updated all client case records and guaranteed compliance of care records with department standards
- Carried out identification of other diagnostic conditions that occurred with substance use disorders and referred clients to appropriate agencies that best suit their needs, including situations requiring immediate crisis intervention
- Participated in treatment team consultations and attend weekly staff meetings
- Work with Federal Probation Clients, in which communication with Federal Probation Officers
- Processed clinical case records, psychosocial, individual and group progress notes
- Coordinated care with psychiatrists, medical doctors, social workers and insurance companies to collaborate on treatment goals/discharge plans and to advocate for client
- Adhere to policies indicative to the standards of confidentiality and safety of the clients
FES/ Sales Associate
Ross Dress For Less
11.2016 - 01.2018
- Responding quickly and resourcefully to customer requests or concerns
- Using suggestive selling techniques to increase sales
- Giving information to customers about products
- Operating the till
- Up selling and making recommendations to customers
- Serving multiple customers in a short period of time
- Carrying out re-merchandising, display, price markdowns duties
- Accurately completing cash register transactions
- Representing the store in a professional and positive manner
- Creating and maintaining long-term relationships with regular customers
- Assisting in all store administrative tasks
Administrative Assistant
Smart, Connell, Childers & Verhulp
07.2015 - 01.2016
- Schedule attorney/client/ vocational appointments
- Process all incoming mail/ ECorrespondence
- Update all medical records/ prepare and send medical records
- Set up all IME appointment requested by attorney
- Schedule depositions & hearings
- Update Time loss Tab/ Make sure checks are pending
- Assisting clients with paperwork
- Assist in the reception
- Answer and transfer calls to the correct person
- Process all mail for the firm
Receptionist/M.A
Dr. Mehrotra
05.2010 - 11.2013
- Answer Phones, scheduling appointments
- Verifying insurance prior to appointment
- Checking patients in and out of the office
- Organizing charts alphabetically
- Calls to patients for a reminder of appointment
- Responsible for keeping the reception area clean and organized
- Room Patients
- Take Vitals
Supervisor/CLERK
Quick stop mini MART
11.2008 - 05.2010
- Received payments via cash, checks, vouchers, credit cards, or automated debits
- Issued receipts, refunds, credits, and/or change due to customers
- Counted and reconciled tills
- Greeted customers as they entered establishment
- Maintain clean and orderly
- Staff scheduling
- Open & close store
Education
H.S DIPLOMA -
Caruthers High School
05.2008
Medical Assistant CERTIFICATE -
Milan Institute
11.2009
Skills
- Typing (55 words per minute)
- Bilingual (English and Spanish)
- Independent work
- Multi-tasking
- Excellent communication
- Team player
- Management
- Organizational skills
- Efficient work habits
- Phone etiquette
- Creative mindset
- Interpersonal skills
Languages
Spanish
Full Professional
Timeline
Branch Manager
Lendmark Financial
02.2023 - 07.2024
Drug & Alcohol Counselor, SUDPT
Barth Clinic
06.2019 - 06.2021
FES/ Sales Associate
Ross Dress For Less
11.2016 - 01.2018
Administrative Assistant
Smart, Connell, Childers & Verhulp
07.2015 - 01.2016
Receptionist/M.A
Dr. Mehrotra
05.2010 - 11.2013
Supervisor/CLERK
Quick stop mini MART
11.2008 - 05.2010
Medical Assistant CERTIFICATE -
Milan Institute
H.S DIPLOMA -
Caruthers High School
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