Roxanne SangStar
Cambridge,MA
Summary
Accomplished and dedicated professional, offering strong leadership skills and solid career dedication. Confident, focused, and resourceful professional with a commitment to success. Ability to lead professionals to new levels of success within competitive markets and fast-paced environments. Successfully increases revenues, improves offerings, and enhances competitiveness. Offers broad achievements across diverse spheres of the industry. Reputation for consistently meeting challenging goals with unequaled success. Entrepreneurial CEO-Operations Manager offering progressive experience in operations leadership. Skilled at identifying and implementing process improvements to drive efficiency and productivity. Motivating leader with proven success managing cross-functional teams.
Overview
24
24
years of professional experience
Work History
CEO / OPERATIONS MANAGER / OWNER & FOUNDER
Nourrir Homecare Services
01.2019 - Current
- Established corporate initiatives, business direction, growth, and human resource management
- Protected healthcare policies and guidelines to retain accountability and oversaw financial responsibilities
- Established and integrated policies, procedures, and standard operational strategies into the workplace
- Overseen the daily operations of the organization and ensured compliance with applicable laws and regulations.
- Managed executive team members to ensure successful execution of projects in a timely manner.
- Maintained open communication channels between departments to maximize efficiency and productivity.
- Recruited, trained, mentored, and managed employees at all levels within the organization.
- Analyzed market trends and customer data to inform decision-making processes.
- Negotiated contracts with vendors to secure competitive pricing for goods or services.
- Cultivated strong relationships with external entities, resulting in beneficial partnerships.
- Monitored budgetary expenditures for fiscal responsibility across multiple departments.
- Represented organization at conferences, events, and networking activities when necessary.
- Developed strategies for enhancing customer service standards across the organization.
- Championed efforts to enhance cooperation among team members.
- Provided organizational leadership and established long-term goals, strategies, and company policies through collaboration with executive partners.
- Successfully executed initiatives to rectify various issues related to structure, organization, and departments.
- Oversaw the onboarding, development, and mentorship of 65 staff members resulting in increased productivity.
HEALTHCARE START-UPN CONSULTANT
Self-Employed Consultant
Cambridge , Massachusetts
12.2011 - Current
- Conducted extensive research and analysis to understand market trends, customer behaviors, and the competitive landscape.
- Developed and implemented customized strategies to meet client needs.
- Assisted in developing new methods for data collection and analysis techniques.
- Organized meetings between stakeholders to discuss project details and timelines.
- Created comprehensive reports on project progress and results for clients.
- Provided advice on improving operational processes, business development initiatives, and organizational changes.
- Collaborated with clients to develop action plans to address specific challenges and objectives.
- Analyzed complex information to identify patterns or trends applicable for decision-making.
- Advised senior management on strategic planning, financial forecasting, budgeting, and operations optimization.
- Identified potential risks associated with proposed solutions or projects.
- Provided recommendations based on quantitative data analysis regarding strategic direction.
- Maintained strong relationships with key stakeholders throughout the duration of the project lifecycle.
- Developed solutions tailored specifically to each client's unique needs while staying within their allocated budgets.
- Actively participated in continuous learning by attending webinars and studying pertinent literature to stay informed about the latest consulting industry advancements.
- Drafted proposals outlining solutions to identified issues in the organization.
- Prepared accurate and concise reports, conveying progress, issues and solutions.
- Supported healthcare start-ups by identifying business opportunities and assisting young talents in transforming ideas into businesses.
EXECUTIVE DIRECTOR–OPERATIONS MANAGER
Mary’s Place
Boston, Massachusetts
04.2003 - 05.2011
- Managed planning and execution of business strategies, business development, and personnel management
- Strengthened the company's competitive position in healthcare through increased revenues and improved availability and quality of services.
- Assisted health-focused start-ups in refining and implementing their innovative ideas for long-term business success
- Worked on the compliance staff to monitor P & L statements, budgets, and incorporating healthcare compliance operations for sustainable growth
- Ensured staff training and development exercise was carried out in order to meet set service and operational standards
- Supervised, motivated, coached, and evaluated a team of 65 and facilitated effective training programs
- Served as a public relations specialist for the company and led development strategies and campaigns
- Worked closely with department heads to secure new clients and retain and grow all existing accounts
- Led the Board Planning Committee as Staff Representative, collaborating closely with finance department to monitor budgets, prepare deposits and transfers, and control company costs
- Prepared policy/procedures and project development
- Provided financial oversight with large projects and monitored monthly expenditures of board salary.
FOUNDER -EXECUTIVE DIRECTOR
Mary’s Place Assisted Living
Boston, MA
05.2000 - 02.2003
- Screened, interviewed, and hired qualified employment candidates and terminated staff as necessary
- Created staff schedules while staying on budget and ensuring proper staffing for the average volume
- Developed effective community resources and solicited and secured volunteers for available positions
- Oversaw the daily operational and business/service support activities of the assisted living facility
- Implemented and enforced policies and procedures and communicated procedural updates as needed
- Coordinated, executed, promoted, directed, and oversaw two (2) successful annual fundraising events
- Managed, monitored, and maintained the yearly budget and prepared profit/loss statements.
- Developed and implemented a comprehensive business plan to launch the company.
- Created and managed the company's financial budgeting, forecasting, and reporting systems.
- Oversaw all aspects of operations including product development, marketing, sales, customer service and finance.
- Recruited, hired and trained staff members to ensure that operational goals were met.
- Identified potential partnerships to expand the reach of the business.
- Managed day-to-day activities across multiple departments within the organization.
- Established policies and procedures for efficient workflow management.
- Analyzed consumer trends data to inform product offerings and services.
- Led cross-functional teams in developing innovative solutions for customers needs.
- Organized events such as webinars, conferences, trade shows or other promotional activities.
- Facilitated communication between various departments by providing resources or guidance.
- Provided leadership support during times of organizational change or uncertainty.
- Approved and negotiated contracts with distributors and suppliers.
- Delegated assignments and responsibilities to department heads and supervisors.
- Participated in small business training and development to increase company development and exposure.
- Hired, trained and mentored 85 staff members to maximize productivity.
Education
MASTER OF MANAGEMENT DEGREE WITH A CONCENTRATION IN HEALTHCARE MANAGEMENT -
Cambridge College
08.2010
Bachelor of Arts - Liberals Arts
CAMBRIDGE COLLEGE
Cambridge, MASkills
- Leadership
- Teamwork
- Motivation
- Company/Operations Development
- Process/Project Management
- Strategic Business Planning/Analysis
- Communication/Interpersonal Skills
- Staff Training & Development
- Human Resources Administration
- Account Management/Development
- Cost Containment and Control
- Healthcare Compliance/Operations
- Profit and Loss/Budget Management
- Computer Program Knowledge
- Executive Presence
- Customer Focus
- Change Management
- Process Improvement
- New Business Development
- Multitasking
Accomplishments
- The National Society of Leadership & Success - Executive Leadership
Timeline
CEO / OPERATIONS MANAGER / OWNER & FOUNDER
Nourrir Homecare Services
01.2019 - Current
HEALTHCARE START-UPN CONSULTANT
Self-Employed Consultant
12.2011 - Current
EXECUTIVE DIRECTOR–OPERATIONS MANAGER
Mary’s Place
04.2003 - 05.2011
FOUNDER -EXECUTIVE DIRECTOR
Mary’s Place Assisted Living
05.2000 - 02.2003
MASTER OF MANAGEMENT DEGREE WITH A CONCENTRATION IN HEALTHCARE MANAGEMENT -
Cambridge College
Bachelor of Arts - Liberals Arts
CAMBRIDGE COLLEGE
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