Roxanne Schneider
Rhinelander,WI
Summary
Results-driven general manager with over a decade of experience in enhancing operational efficiency and customer satisfaction. Skilled in staff training, food safety compliance, and team collaboration. Ready to leverage expertise in driving quality service and operational improvements.
Overview
15
15
years of professional experience
Work History
Cook
Hope Health and Rehab
10.2020 - Current
- Prepared nutritious meals following dietary guidelines and resident preferences.
- Maintained kitchen cleanliness and adhered to food safety regulations.
- Collaborated with nursing staff to accommodate special dietary needs.
- Worked with the dietary aide making sure the residents got the special dietary needs met.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Oversaw meal service delivery, ensuring quality and timeliness of each dish.
- Communicated closely with servers to fully understand special orders for residents.
General Manager
Tacobell
04.2014 - 01.2026
- Led team of managers to enhance operational efficiency and improve customer satisfaction.
- Implemented training programs to develop staff skills and ensure consistent service quality.
- Trained employees to know core and food safety procedures.
- Worked with the team and other managers to several great Cores. Getting us a Best on the Block.
- Earning the round up rewards prize for the last two years plus.
- Making sure the customers have a great experience and want to come back.
- Developed marketing strategies that increased brand awareness and drove customer engagement initiatives.
- Fostered a culture of teamwork by organizing team-building events and recognition programs.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Associate
Kwik Trip
09.2025 - 12.2025
- Provided exceptional customer service, resolving inquiries and complaints promptly.
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer balances during shifts.
- Ensured compliance with safety regulations while maintaining a clean and organized work environment.
CNA
St Josephs Convent
09.2010 - 01.2014
- Assisted with mobility and transfers, promoting safety and independence for patients.
- Monitored vital signs, documenting changes to communicate effectively with healthcare team.
- Implemented infection control protocols, maintaining a safe environment for patients and staff.
- Assisted patients with daily living activities, promoting independence and dignity.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Provided emotional support for patients during challenging times, fostering a positive environment.
- Reduced patient stress levels through effective communication and active listening skills.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
Education
CNA - Certified Nursing Assistant
Quality Health Care
Wauwatosa, WISkills
- Customer service
- Cooking
- Cleaning and organization
- Food handling
- Food preparation
- Multitasking and organization
- Contamination prevention
- Food handler certification
- New hire training
- Time management
- Labor management
- Staff training
- Inventory management
- Temperature control
Timeline
Associate
Kwik Trip
09.2025 - 12.2025
Cook
Hope Health and Rehab
10.2020 - Current
General Manager
Tacobell
04.2014 - 01.2026
CNA
St Josephs Convent
09.2010 - 01.2014
CNA - Certified Nursing Assistant
Quality Health Care