Roxanne Servin
Futaba Industrial Co.Ltd
San Antonio,TX
1
Certification
20
years of professional experience
"As a versatile operations professional with a strong foundation in high-volume manufacturing, assembly line production, and supply chain logistics, I bring a unique blend of hands-on floor experience and independent leadership. My background includes managing warehouse operations such as shipping, receiving, and pallet put-away processes, combined with proven success in fast-paced retail and hospitality environments. I am eager to leverage my operational expertise, problem-solving skills, and strong work ethic to contribute effectively to your team."
Work History
CSR
2 Years 1 Month- Responded to customer requests for products, services, and company information.
- Answered constant flow of customer calls with minimal wait times.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Investigated and resolved customer inquiries and complaints quickly.
Production Worker
2 Months- Operated machinery to assemble components efficiently and accurately.
- Monitored production processes to ensure adherence to quality standards.
- Collaborated with team members to streamline workflow and reduce downtime.
- Conducted routine maintenance on equipment to optimize performance and safety.
- Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.
- Ensured accurate product labeling, reducing instances of customer dissatisfaction due to mismarked items.
- Participated in cross-functional teams to address production issues, leading to smoother operations.
Parts Manufacturer
1 Year- Conducted performance tests and quality assurance tests of goods to meet product certification requirements.
- Worked with raw materials to develop complete and commercially viable products.
- Produced items in bulk and removed assembling complexities by using automated systems.
- Collaborated with other departments to optimize production workflows.
- Met production targets and tight deadlines by collaborating closely with team members.
- Performed general equipment maintenance and repair to minimize downtime.
- Organized and prepared workstations and materials needed for operations to maximize productivity.
- Inspected products and machines to maintain quality and efficiency.
- Investigated processing errors and malfunctions, resolving issues with minor machine repairs.
Service Valet
1 Year 11 Months- Collected and gathered garbage from buildings, businesses and other facilities 7 days per week.
- Attended and participated in scheduled training programs, briefings and meetings required by company or assigned by supervisor.
- Executed and performed daily safety and maintenance checks on garbage truck and related equipment.
- Noted customer complaints regarding service quality or timings of service to forward complaints to higher management.
- Immediately reported any unsafe situations or service related issues to dispatcher or supervisor.
- Positioned and returned container on customer's property with lids and doors properly replaced and containers located without risk of obstruction traffic flow or driveway entrances.
- Collected route as outlined in route sheet, documenting changes or obstacles to job execution through written descriptions and attachment of photos taken with company camera.
- Utilized proper protective gear while handling materials.
- Maintained records of collected materials and reported discrepancies.
Shift Lead
7 Years 11 Months- Maintained visually appealing and effective displays for the entire store.
- Processed shipments and maintained organized stock shelves.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.
- Verified that all merchandising standards were maintained on a daily basis.
- Performed assigned projects and completed checklists in an efficient and accurate manner.
- Delegated work to employees based on shift requirements, individual strengths and unique training.
- Attended 4 team meetings each month to voice concerns and offer constructive feedback to others.
Guest Service Agent
3 Years 7 Months- Managed guest check-in and check-out procedures, placed reservations and processed payments.
- Corrected guest issues in a timely and professional manner with knowledgeable and friendly service.
- Generated reports detailing daily actions, including guest numbers, accounting expenses and income and room service usage.
- Developed lasting relationships with guests that built loyalty and drove hotel revenue.
- Provided bookkeeping of important files.
Bar Waitress
3 Years- Maintained accurate cash handling practices while serving customers in an efficient manner.
- Honed bartending skills by assisting bartender with high-volume shifts.
- Adhered to state and federal alcohol regulations by thoroughly checking identification prior to serving.
- Consistently delivered exceptional customer service by quickly and efficiently clearing restaurant tables.
- Politely answered phones promptly and recorded and confirmed reservations.
- Trained staff on bar practices, customer service standards and productivity strategies.
Education
High School Diploma
Skills
Manufacturing Production
Machining & fabrication
Welding
Quality assurance and control
POS systems knowledge
Shipping
Receiving & Put-Away Processes
Warehouse Management Systems (WMS)
Retail merchandising experience
Cash handling and management
Strong organizational skills
Performance Management
Trusted key holder
Strong conflict resolution
Adaptability and flexibility
Equipment Operation
Relationship Building
Assembly line production
Cross-training
Hand-held scanner operation
Certification
- Forklift certified
- Tabc certified
- Food handler certified
Timeline
Production Worker
Futaba Industrial Co.Ltd
05.2026 - 07.2026Read More
CSR
Family Dollar
01.2024 - 02.2026Read More
Parts Manufacturer
Arvan Sango
01.2023 - 01.2024Read More
Service Valet
Valet Living
10.2021 - 09.2023Read More
Shift Lead
Walgreens
11.2013 - 10.2021Read More
Guest Service Agent
Hilton San Antonio Airport
02.2010 - 09.2013Read More
Bar Waitress
Maverick Grill
01.2007 - 01.2010Read More
Floresville High School
High School Diploma
Read More