Roxanne Shaffer
Yuma,AZ
Summary
Experienced customer service professional with over 7 years of expertise across various industries. Skilled communicator with a strong command of both written and verbal communication, including in-person interactions and extensive phone and email correspondence. Quick to adapt to new processes and eager to learn about different industries and concepts. Demonstrates a proven ability to work both independently and collaboratively within a team. Seeking opportunities to further enhance professional growth, acquire new skills, and build upon existing strengths.
Overview
2026
2026
years of professional experience
Work History
Receptionist / Patient Advisor
JARS Cannabis
04.2023 - 05.2025
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phones promptly and directed incoming calls to the correct offices.
- Handled cash transactions and maintained sales and payments records accurately.
- Resolved customer problems and complaints.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Cultivated positive relationships with clients through a professional demeanor and excellent interpersonal skills.
- Improved workflow by introducing more efficient document handling and organization practices.
- Utilized advanced software tools for organizing, analyzing, and reporting on key performance metrics related to inventory control processes.
- Continued extensive independent education of cannabis science, various branches of the industry, and cannabis law.
Assistant Manager
Black Filigree Tattoo Co.
08.2020 - 03.2023
- Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
- Enhanced customer satisfaction with timely and accurate appointment confirmations and reminders.
- Managed store employees successfully in a fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized the backroom to facilitate effective ordering and stock rotation.
- Improved workplace productivity by implementing a centralized filing system, organizing digital and physical documents.
- Developed customized mediation strategies tailored to the unique needs of each situation.
Bakery Clerk
Sprouts Farmers Market
- Self-manage a daily schedule to include: baking, packaging, and fulfilling daily inventory reports.
- Find and solve any inventory discrepancies in the department independently.
- Consistently meet daily workload quotas.
- Balanced multiple tasks simultaneously during busy periods while still delivering exceptional customer service experiences.
- Helped train new employees on proper baking techniques, equipment usage, and customer service best practices.
- Collaborated with fellow bakery staff members to streamline production processes and improve overall efficiency.
Education
Associate of Arts - Psychology & Sociology
Arizona Western College
Yuma, AZ05-2023
Skills
- Reception management
- Multi-line phone operation
- Strong data entry
- Problem-solving
- Experience with iOS and Windows systems
- Microsoft 360 and Google Workspace proficiency
- Impeccable attention to detail
- Works with a sense of urgency without sacrificing accuracy
- Organization and time management
- Writing experience
- Strong written and verbal communication
Languages
English
Timeline
Receptionist / Patient Advisor
JARS Cannabis
04.2023 - 05.2025
Assistant Manager
Black Filigree Tattoo Co.
08.2020 - 03.2023
Bakery Clerk
Sprouts Farmers Market
Associate of Arts - Psychology & Sociology
Arizona Western College
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