Summary
Overview
Work History
Education
Skills
Accomplishments
Work Availability
Quote
Timeline
Generic
Roxanne Shoemaker

Roxanne Shoemaker

Douglasville,GA

Summary

Experienced multi-state Title Officer with a 17-year history in the title insurance industry, with the ability to steer toward a vision. Recognized for successfully facilitating several complex and high liability commercial and residential transactions. Solid communication and interpersonal skills. Driven to surpass company goals while thriving in deadline-driven environments.

Overview

17
17

Years of Professional Experience

Work History

Title Officer

Fidelity National Company Of Washington
Vancouver, WA
08.2020 - 09.2022
  • Responsible for providing comprehensive title insurance coverage and professional services for residential and commercial purchases, constructions, refinance, equity loans and creation of new subdivisions.
  • Worked closely with Escrow Officers, Real Estate Agents, Attorneys and Lenders to ensure timely and quality closing.
  • Improved turn times for in house examinations from 5-7 days to 1-2 days.
  • Completed title commitments and policies ranging in complexity from easy to complicated.

Title Officer

WFG Title Company Of Clark County
Vancouver, WA
07.2019 - 08.2020
  • Responsible for properly pricing and producing title commitments for residential purchases, refinances and equity loans.
  • Search chain of title and summarize findings in Title Commitment outlining requirements and exceptions necessary for Title Insurance Policy.
  • Work closely with Escrow Officers and Lenders to ensure timely and quality closing of transactions.
  • Aided in decreasing turnaround time from 3-5 days to 1-2 days.
  • Increased department work efficiency and processes.

Title Officer

Clark County Title Company
Vancouver, WA
06.2016 - 07.2019
  • Served as subject matter expert on questions related to land and building of residential and commercial properties, and aerial easements.
  • Attended business development activities to maintain existing clients and acquire new clients.
  • Improved turnaround time from 7-10 days to 1-3 days.
  • Provided title binders to attorneys and law firms for complex commercial transactions.
  • Spearheaded high liability transactions of new subdivision developments worth $25+ million.
  • Review and analyze real estate related documents, bankruptcy and estate proceedings.
  • Discovered title encumbrances and devised detailed plans for resolving issues and releasing title in preparation from planned changes.

Account Resolution Specialist

Providence Health & Services
Portland, OR
09.2014 - 06.2016
  • Monitored over 50 aging accounts per day and reached out to customers to discuss payments.
  • Completed in-depth research to investigate claims and resolve problems.
  • Negotiated arrangements to manage defaults, payment plans or full remittance of balance owed.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Negotiated to collect balance in full.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Trained new team members on scripts, company services, and collection strategies.

Education

Bachelor of Science - Business Administration

Warner Pacific University
Portland
2015

Skills

  • Proficient in commercial and residential title insurance
  • Plotting metes and bounds legal descriptions
  • Strategic planning
  • Records Analysis
  • Operational Improvement
  • Exceptional communication skills
  • Detail oriented
  • Customer-oriented
  • Talented multi-tasker
  • Flexible thinker
  • Complex problem solving
  • Records analysis
  • Vesting
  • Document summarization
  • Real estate title concepts
  • Flexible and Adaptable
  • Problem-Solving
  • Planning and Coordination
  • Organization and Time Management
  • Attention to Detail
  • Documentation review
  • Interpersonal Communication
  • Written Communication
  • MS Office
  • Decision-Making
  • Teamwork and Collaboration
  • Multitasking Abilities

Accomplishments


Achieved multiple bonuses by completing sales and production goals with accuracy and efficiency.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Quote

The best way out is always through.
Robert Frost

Timeline

Title Officer

Fidelity National Company Of Washington
08.2020 - 09.2022

Title Officer

WFG Title Company Of Clark County
07.2019 - 08.2020

Title Officer

Clark County Title Company
06.2016 - 07.2019

Account Resolution Specialist

Providence Health & Services
09.2014 - 06.2016

Bachelor of Science - Business Administration

Warner Pacific University

Similar Profiles

CREATE PROFILE
Roxanne Shoemaker