Roxanne Singletary
Dorchester,MA
Summary
Dynamic Patient Financial Counselor with extensive experience in Medicare and claims processing. Expertise in negotiating payment plans, enhancing patient satisfaction, and reducing bad debt. Skilled in educating patients on insurance options, demonstrating strong communication and compassion. Committed to optimizing financial processes within healthcare environments.
Work History
Patient Financial Counselor
BMC BRIGHTON
- Enhanced patient understanding of billing through clear financial inquiries assistance.
- Educated patients on insurance options for informed healthcare service decisions.
- Evaluated financial assistance applications based on established eligibility guidelines.
- Resolved billing discrepancies with providers, improving patient trust and satisfaction.
- Identified financial trends to recommend process improvements for cost management initiatives.
- Negotiated effective payment plans, achieving high rates of successful patient payments.
Administrative Coordinator/Financial Care Counselor
St Elizabeth Hospital Medical Center/Boston Medical Brighton
12.2013 - Current
- Optimized resource allocation by coordinating medical staff schedules effectively.
- Enhanced patient experience through timely communication and proactive support.
- Supported financial accuracy by assisting in budget tracking and resource management.
- Promoted consistent onboarding by developing comprehensive training materials for new hires.
- Fostered team cohesion by mentoring junior staff on administrative procedures.
- Improved office productivity and morale by leading organization enhancement initiatives.
Unit Coordinator
Mass General Hospital
05.2006 - 09.2013
- Enhanced team collaboration by facilitating interdepartmental information sharing.
- Developed key coordination skills through ongoing training initiatives.
- Protected patient privacy by handling confidential information according to HIPAA regulations.
- Improved team performance by training new Unit Coordinators on specific protocols.
- Streamlined patient flow by managing admissions, transfers, and discharges effectively.
Unit Coordinator
Children's Hospital Boston
04.1986 - 02.2006
- Enhanced team communication by coordinating unit operations effectively.
- Streamlined scheduling processes to maximize team efficiency and productivity.
- Maintained comprehensive documentation for all unit activities and projects.
- Utilized organizational tools to improve workflow management across the unit.
- Provided essential administrative support to optimize daily operations and tasks.
- Adapted swiftly to shifting priorities, ensuring timely completion of all tasks.
Education
High School Diploma -
Skills
- Medicare expertise
- Claims processing
- Payment negotiations
- Insurance verification
Timeline
Administrative Coordinator/Financial Care Counselor - St Elizabeth Hospital Medical Center/Boston Medical Brighton
12.2013 - Current
Unit Coordinator - Mass General Hospital
05.2006 - 09.2013
Unit Coordinator - Children's Hospital Boston
04.1986 - 02.2006
Patient Financial Counselor - BMC BRIGHTON
Madison Park High - High School Diploma,