Roxanne Soto
San Gabriel,CA
Summary
Professional administrative expert prepared for Office Coordinator roles with history of enhancing office productivity and supporting team success. Adept at managing schedules, coordinating meetings, and handling communications. Reliable team player who adapts to changing needs and focuses on achieving organizational objectives with strong organizational and interpersonal skills.
Overview
10
10
years of professional experience
Work History
Office Coordinator
USC Keck Medical Center
11.2021 - Current
- Supported daily office operations by managing schedules and coordinating meetings.
- Assisted in maintaining organized filing systems for efficient document retrieval.
- Learned and utilized office software tools to streamline administrative tasks.
- Communicated with team members to enhance workflow and address inquiries promptly.
- Prepared meeting materials, ensuring all necessary resources were available in advance.
- Facilitated onboarding processes for new employees by providing necessary documentation , training and orientation support.
- Coordinated logistics for company events, including venue selection and resource allocation.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
- Tracked records, filed documents, and maintained communication to manage and coordinate office activities.
- Increased efficiency by regularly evaluating office workflows and recommending improvements as necessary.
- Oversaw maintenance requests for office equipment, ensuring prompt repairs or replacements as needed to prevent downtime.
- Assisted with the hiring process, conducting interviews and onboarding new employees to promote company culture.
- Managed office activities
- Coordinated company events, fostering team building and boosting overall morale.
- Participated in workshops and in-service meetings to enhance personal growth and professional development.
- Managed budgeting process for office expenses, tracking expenditures to ensure compliance with financial guidelines.
- Facilitated a positive work environment by addressing employee concerns and providing support when needed.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Organized team workload and prioritized tasks to streamline office functions in deadline-driven environment.
- Contributed to company growth by consistently looking for ways to improve office processes and maximize efficiency.
- Patient check in/out, scheduling
Wedding Coordinator/ Event Planner
Dreamco
05.2016 - 08.2024
- Coordinated logistics for over 100 weddings, ensuring seamless execution and client satisfaction.
- Developed vendor relationships, negotiating contracts to optimize service delivery and cost efficiency.
- Led planning meetings with clients to refine wedding concepts, timelines, and budgets for tailored experiences.
- Mentored junior coordinators in event management best practices and customer service excellence.
- Implemented project management tools to streamline communication and task tracking among team members.
- Enhanced client experience by providing personalized support throughout the planning process and event day.
- Cultivated partnerships with local vendors, expanding network resources for diverse wedding options available to clients.
- Ensured timely execution of all wedding day tasks, facilitating smooth transitions between ceremony components.
- Oversaw setup and breakdown of wedding decorations and supplies.
- Designed detailed timelines for each wedding event, ensuring clear expectations were set and met by all parties involved.
- Coordinated all aspects of wedding ceremonies, including venue selection, catering arrangements, and entertainment options.
- Developed and adhered to timelines to keep ceremony and reception running smoothly.
- Handled customer service inquiries and complaints and immediately resolved issues to guest satisfaction.
- Worked closely with clients to develop personalized wedding plan that fit within budget.
Account Representative
USC Keck School of Medicine
05.2018 - 11.2021
- Coordinated with medical staff to resolve patient inquiries and streamline billing processes.
- Developed training materials for new team members, enhancing onboarding efficiency and knowledge retention.
- Verified patient insurance information to ensure accurate billing and minimize claim denials.
- Collaborated with healthcare providers to obtain necessary documentation for coverage approvals.
- Resolved discrepancies in patient accounts by liaising with insurers and patients for clarification.
- Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Updated patient records with accurate, current insurance policy information.
- Managed high-volume insurance verifications within pressured timeframes for productive medical operations.
- Coordinated project schedules and tracked deliverables to ensure timely completion of tasks.
- Assisted in preparing project documentation and reports for stakeholder reviews.
- Supported team members by managing communication and facilitating meetings effectively.
Project Assistant/Admitting Representative
USC Verdugo Hills Hospital
09.2015 - 05.2018
- Supported data collection and analysis for departmental reporting and performance evaluation.
- Led cross-functional meetings to align project goals with organizational objectives, driving strategic initiatives forward.
- Completed multiple tasks simultaneously to optimize project completion.
- Worked with senior leadership to complete complex projects on time and under-budget.
- Handled administrative duties, filing, and errands.
- Assisted project managers in achieving timely completion of projects through diligent monitoring and tracking of deadlines.
- Processed patient admissions efficiently, ensuring accurate data entry and compliance with hospital protocols.
- Coordinated with medical staff to streamline patient flow and reduce wait times in the ER.
- Managed insurance verification and billing processes, enhancing accuracy of patient information.
- Maintained electronic health record systems, ensuring up-to-date patient documentation and accessibility.
- Implemented workflow improvements that increased operational efficiency within the admitting department.
- Responded promptly to patient inquiries, providing exceptional customer service in high-pressure situations.
- Managed high-stress situations calmly while maintaining a professional demeanor at all times, ensuring smooth operations in the fast-paced ER setting.
- Actively participated in staff meetings and training sessions to continually enhance knowledge and skills related to ER admissions.
- Coordinated project schedules and timelines to ensure timely completion of deliverables.
Education
High School Diploma -
Francisco Bravo Medical Magnet
Los Angeles06.2010
Skills
- Schedule coordination
- Office administration
- Office management
- Customer service
- Project coordination
- Administrative support
- File organization
- Workflow oversight
- Budgeting and finance
- Staff management
- Strategic planning
- Inventory coordination
- Inventory auditing
- Document management
- Travel coordination
- Report reconciliation
- Meeting planning
- Calendar management
- Business administration
- Expense reporting
- Project management
Timeline
Office Coordinator
USC Keck Medical Center
11.2021 - Current
Account Representative
USC Keck School of Medicine
05.2018 - 11.2021
Wedding Coordinator/ Event Planner
Dreamco
05.2016 - 08.2024
Project Assistant/Admitting Representative
USC Verdugo Hills Hospital
09.2015 - 05.2018
High School Diploma -
Francisco Bravo Medical Magnet