Summary
Overview
Work History
Education
Skills
Timeline
Generic

Roxanne-Tiana Poe Poe

Ewa Beach

Summary

Experienced Housekeeping Manager with substantial knowledge in managing housekeeping operations in diverse settings. Strengths include maintaining high standards of cleanliness, team management and training, inventory control, and budgeting. Have led teams to enhance operational efficiency and guest satisfaction in previous roles. Possess strong problem-solving skills and decision-making abilities for effective housekeeping management. Skilled Housekeeping Manager oversees day-to-day operation of internal and external functions of housekeeping department with primary intent of maintaining decor and beauty of facility. Strong administrative background with proficiency with payroll, scheduling and recruiting and hiring. Trains, coaches, evaluates and provides guidance to all housekeeping team members. Methodical Housekeeping Manager known for high productivity and efficient completion of tasks. Holds specialized skills in team leadership, inventory management, and quality control to ensure top-tier housekeeping standards. Excels in communication, problem-solving, and time management, using these soft skills to enhance team performance and customer satisfaction.

Overview

11
11
years of professional experience

Work History

Housekeeping Manager

7 C's Maintenance Company
Honolulu
06.2023 - Current
  • Oversee the daily operations of the housekeeping department
  • Execute work boards to room attendants to conduct for the operations of the hotel
  • Conduct thorough inspections of rooms to prepare for guest arrivals and experience
  • Redirect and reiterate company policies and expectations to associates when unwanted performance is being observed
  • Process product and linen inventory
  • Monthly product/supply ordering for department
  • Knowledgeable in birchstreet, ordering, budgeting, receiving, invoicing

Front Office Manager

Hilton Grand Vacations
Honolulu
01.2023 - 06.2023
  • Assist front office manager with any duties that they may be overloaded with or not available to complete such as payroll, daily stand up with department heads to ensure that all departments are all on the same page for any events or upcoming changes being done to the property that may impact guest experience
  • Communicate any important information to each department accordingly
  • Assist with guest complaints and resolve in a efficient and timely manner
  • I have experience with creating room reservations, investigating through extranets to find any bookings that have not dropped through into the system, experience with room move and procedures

Guest Relations Manager

Park Shore Waikiki
Honolulu
08.2016 - 12.2022
  • Operate all aspects of front office
  • Review all arrivals, stayovers and departures
  • Ensure all bookings are being charged accordingly
  • Assist Director of Front Office with payroll and commission processing
  • Effectively communicate and work closely with 3 different departments which include Valet, Housekeeping and maintenance, throughout daily operations to ensure we are maximizing guest experience
  • Notify housekeeping of any room moves in progress, any last minute rooms needed for a same day reservation
  • Notify maintenance of any issues reported by the guest and ensure to follow up with each department to be sure they have addressed the reports issues
  • Assist accounting with billing, charge postings, bill back assistance, 3rd party companies' ledger, adjustments, account code postings, creating account codes to ensure they map properly on the back end
  • Settling 3rd party bills with credit card or wire transfer payments
  • Assist revenue team of any reports they may need such as the forecasted revenue, reservations booked for the day, room revenue posting reports
  • Relay any information found on websites that are not accurate, so that they can have it changed/or addressed with the company advertising the information
  • Relay any important information to the next oncoming crew for their knowledge of any follow ups needed
  • Respond to guest inquiries, concerns, feedback or reviews
  • Experience with POS RoomMaster
  • Also experience with extranets such as SynXis, Booking.com, ATI, Hotel Beds, Expedia etc
  • Credit card and cash transaction processing
  • Process check in accordingly, follow all contract agreements according to the booking company that the guest may have booked with
  • Advise the guest of all charges or incidental holds being held against their credit card for their accommodations
  • Upsell, offer guest an optional upgrade to the next category or higher to try and maximize room revenue as much as possible

Cashier/Deli Associate

ABC Stores
Kapolei
09.2013 - 07.2016
  • Greet customers upon entering and exiting store
  • Assist in menu selections and offering recommendations
  • Cash handling, checks and credit card processing experience
  • Restocking of merchandise, weekly orders of products receive and verify all incoming deliveries
  • Ability to multitask between producing customers' bills, packaging their items and creating a lasting impression with them through the transaction
  • I work well with teammates as well as individually to achieve daily company goals
  • Completing all task in a timely manner

Education

High school diploma -

Waipahu High School
Waipahu, HI
08.2013

Skills

  • Payroll
  • Upselling
  • Guest Service
  • Quality assurance and control
  • Cleaning practices
  • Folding clean laundry
  • Health and safety compliance
  • Vacuuming and sweeping
  • Guest relations
  • Budgeting and financial management
  • Ordering cleaning supplies
  • Task delegation
  • Hotel experience
  • Data entry
  • Front Desk
  • Night audit
  • Cash Handling
  • Phone Etiquette
  • Microsoft Outlook
  • Sales
  • Office Management
  • Guest Relations Experience
  • Microsoft Excel
  • Office Administration
  • Computer skills
  • Typing
  • POS

Timeline

Housekeeping Manager

7 C's Maintenance Company
06.2023 - Current

Front Office Manager

Hilton Grand Vacations
01.2023 - 06.2023

Guest Relations Manager

Park Shore Waikiki
08.2016 - 12.2022

Cashier/Deli Associate

ABC Stores
09.2013 - 07.2016

High school diploma -

Waipahu High School
Roxanne-Tiana Poe Poe