Roxanne-Tiana Poe Poe
Ewa Beach,HI
Summary
Dynamic Housekeeping Manager at 7Cs Maintenance Inc. with a proven track record successfully improving cleanliness scores through effective team coordination and performance evaluations, fostering a collaborative work environment.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
12
12
years of professional experience
Work History
Housekeeping Manager
7Cs Maintenance Inc.
06.2023 - Current
- Enhanced cleanliness standards by supervising daily housekeeping operations.
- Improved team productivity through developed training programs for staff.
- Optimized cleaning supply usage, minimizing waste and costs effectively.
- Ensured adequate coverage by coordinating staff scheduling during peak times.
- Fostered team collaboration through open communication among staff members.
- Enhanced service quality by promptly addressing guest requests with front desk.
- Improved cleanliness scores with thorough inspections and corrective actions.
- Effectively managed inventory levels, ensuring sufficient supplies and cost efficiency.
- Conducted performance evaluations, providing feedback for professional development.
- Reduced labor costs by adjusting schedules based on occupancy levels.
Front Office Manager
Hilton Grand Vacations
01.2023 - 06.2023
- Enhanced guest experience through efficient front desk operations management.
- Trained front office staff to improve customer service and operational efficiency.
- Reduced guest wait times by implementing a new scheduling system.
- Facilitated interdepartmental communication to promptly resolve guest inquiries and issues.
- Optimized front office supply inventory management, cutting costs effectively.
- Established standard operating procedures for front office tasks, ensuring service consistency.
Guest Relations Manager
Highgate Hotels
08.2016 - 12.2022
- Enhanced guest experience by resolving inquiries and providing prompt solutions.
- Streamlined booking management by supporting the reservation team effectively.
- Ensured smooth operations through coordinated guest check-in processes.
- Adapted swiftly to new guest management software for improved efficiency.
- Facilitated inter-departmental communication for seamless service delivery.
- Addressed guest feedback and concerns, improving overall satisfaction and trust.
Security Guard
G4S Secure Solutions
01.2016 - 08.2016
- Monitored premises to prevent theft, vandalism, and unauthorized access.
- Conducted regular patrols to ensure safety and security of property.
- Responded promptly to alarms and emergency situations, ensuring swift resolution.
- Collaborated with law enforcement during incidents requiring police intervention.
Cashier/Deli Associate
ABC Stores
09.2013 - 08.2016
- Ensured smooth transactions by operating cash register efficiently during peak hours.
- Provided tailored product recommendations to assist customers with inquiries.
- Processed returns and exchanges according to company policies for customer satisfaction.
- Enhanced customer experience by maintaining cleanliness and organization of checkout area.
- Supported inventory management through effective restocking and monitoring of product availability.
- Collaborated with team to achieve sales goals and improve workflow efficiency.
Education
High School Diploma -
Waipahu Community School For Adults
Waipahu, HI08-2013
Skills
- Guest relations
- Training and mentoring
- Customer service-focused
- Department coordination
- Health and safety compliance
- Supply inventory management
- Invoice processing
- Expense tracking
- Team building
- Staff scheduling
- Inventory control
- Maintenance coordination
- Problem-solving
- Staff training
- Customer relations
- Inventory replenishment
- Decision-making
- Complaints handling
- Inventory monitoring
Timeline
Housekeeping Manager
7Cs Maintenance Inc.
06.2023 - Current
Front Office Manager
Hilton Grand Vacations
01.2023 - 06.2023
Guest Relations Manager
Highgate Hotels
08.2016 - 12.2022
Security Guard
G4S Secure Solutions
01.2016 - 08.2016
Cashier/Deli Associate
ABC Stores
09.2013 - 08.2016
High School Diploma -
Waipahu Community School For Adults