Roxanne Tito
Summary
Professional, reliable employee, excellent communication and good judgment. Organized, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities.
Overview
19
19
years of professional experience
Work History
Delivery Driver
Walmart Spark
05.2022 - Current
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Fostered positive working relationships with regular customers.
Securitas Security, Private Community Grand Harbor
01.2020 - 02.2021
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled and monitored premises in company vehicle, on bicycle and by foot.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Responded quickly to incidents and assessed active situations for security concerns.
- Checked and verified photo identification prior to granting facility access.
- Answered alarms, investigated disturbances and contacted law enforcement personnel to escalate crises.
Security Officer
Weiser Security
05.2018 - 01.2020
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Checked and verified photo identification prior to granting facility access.
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors.
- Reported irregularities such as fire and safety hazards to maintenance.
- Directed guests around building and answered accessibility questions.
Unarmed Security Guard
Allied Security Services
11.2018 - 10.2019
- Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
- Responded quickly to incidents and assessed active situations for security concerns.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Supervisor Trainee
The Arc Of Ocean County
04.2016 - 01.2017
- Vero Beach Florida ARC of Ocean
- Partnered with management to coach, and manage clients.
- Assigned workstations, assisted clients with work assembly and packaging.
- Counted shipments.
- Processed payroll for my group of clients.
- Assisted in leading each shift by delegating duties and assigning specific tasks to 18 employees.
- Responsible for transporting individuals with disabilities to work, functions and home safely and in a timely manner.
- Implemented safety initiatives to continually improve, achieve and maintain stated safety guidelines.
Bartender
The Cassville Tavern
10.2008 - 09.2011
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures.
- Set up bar for operation, obtained cash bank and stocked service bar.
- Polished glassware, bussed tables and removed debris to keep customer areas clean.
Reservation Specialist
Harrah's Casino
02.2008 - 08.2008
- Reservations Issued complimentary, hotel rooms, show tickets, various restaurant comps.
- Heavy telephone, data entry and record data.
- Provided customers with information about availability and pricing.
- Coordinated bookings for up to 3 rooms.
- Resolved various issues and discrepancies for customers.
Customer Service Associate
Emcon Associates
03.2005 - 09.2007
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Administered work orders and 10-15 maintenance requests and saw orders through to completion.
- Tracked maintenance activity using implemented software.
- Performed quality assurance steps for repairs to approve equipment for use.
- Developed detailed requests for estimates, typed proposals.
Credit Analyst
MicroWarehouse Inc
11.1994 - 02.2003
- Assessed credit risk and analyzed financial statements.
- Conducted financial review of customer lines of credit by assessing company financials and initiating credit application reviews.
- Contacted customers and requested financial documentation.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Prepared orders from sales team, by processing requests.
Education
High School Diploma -
Toms River High School South
Toms River, NJ06.1983
Skills
- GPS and Route Planning
- Time Management
- Bid Proposals
- Administrative Support
- Vendor Relationships
- Decision-Making Skill
Accomplishments
- Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Timeline
Delivery Driver
Walmart Spark
05.2022 - Current
Securitas Security, Private Community Grand Harbor
01.2020 - 02.2021
Unarmed Security Guard
Allied Security Services
11.2018 - 10.2019
Security Officer
Weiser Security
05.2018 - 01.2020
Supervisor Trainee
The Arc Of Ocean County
04.2016 - 01.2017
Bartender
The Cassville Tavern
10.2008 - 09.2011
Reservation Specialist
Harrah's Casino
02.2008 - 08.2008
Customer Service Associate
Emcon Associates
03.2005 - 09.2007
Credit Analyst
MicroWarehouse Inc
11.1994 - 02.2003
High School Diploma -
Toms River High School South
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