Summary
Overview
Work History
Education
Skills
Special Training And Duties
Hobbies and Interests
Certification
Timeline
Generic

ROXANNE TONIC

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

34
34
years of professional experience
1
1
Certification

Work History

Territory Manager

Kemper Insurance Company
07.2022 - Current
  • Expanded territory coverage by strategically identifying and targeting high-potential accounts.
  • Improved customer satisfaction and retention through frequent visits, timely response to inquiries, and effective problem resolution.
  • Developed strong relationships with key decision-makers, fostering trust and loyalty in the assigned territory.
  • Implemented successful sales strategies to drive revenue growth and exceed quarterly quotas consistently.
  • Conducted comprehensive market analysis to identify potential business opportunities, leading to a more focused sales approach.
  • Negotiated contracts skillfully, securing long-term agreements with clients that contributed significantly to revenue growth.
  • Established successful account relationships by building rapport and maintaining consistent communication.
  • Analyzed sales data to identify areas for territory improvement and implemented strategies to maximize sales growth.
  • Managed over 100 accounts within NJ, NY, VA, and Florida territory.
  • Built relationships with customers and community to establish long-term business growth.

Direct Support Speci

Community Care Partners
03.2021 - Current
  • Improved client satisfaction by providing personalized care and support tailored to individual needs.
  • Enhanced quality of life for clients through the implementation of engaging activities and social interactions.
  • Promoted independence among clients by teaching essential life skills and offering consistent encouragement.
  • Collaborated with interdisciplinary team members to develop comprehensive care plans addressing clients'' unique requirements.
  • Provided a safe and supportive environment, closely monitoring client behaviors and intervening as necessary.
  • Maintained detailed records of client progress, sharing updates with relevant parties during regular meetings.
  • Facilitated community integration for clients by accompanying them to various events and outings, fostering social connections.
  • Administered medication to clients according to prescribed schedules, ensuring proper dosage and adherence to guidelines.
  • Assisted with daily living activities such as meal preparation, personal hygiene, and housekeeping tasks, promoting self-sufficiency when possible.
  • Effectively communicated with clients using various methods including verbal prompts, visual cues, or assistive technology devices as needed.
  • Increased client safety through continuous assessment of potential risks within the home environment and implementing preventative measures accordingly.
  • Supported families in understanding their loved ones'' abilities and needs, providing resources for additional assistance when required.
  • Served as an advocate for clients during interactions with external providers or agencies ensuring fair treatment and access to necessary resources or accommodations.
  • Delivered comprehensive, client-focused care by maintaining up-to-date knowledge of each individual''s specific health concerns and modifying support strategies accordingly.
  • Monitored clients to assess and report physical and behavioral changes to supervisors.
  • Developed rapport to create safe and trusting environment for care.
  • Administered medication as directed by physician.
  • Assisted disabled clients to support independence and well-being.
  • Transported clients to medical and dental appointments to provide support.
  • Developed and implemented individualized care plans to meet individual needs of each client.
  • Supervised daily activities and provided assistance to staff.
  • Maintained clean, safe, and well-organized patient environment.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Completed regular check-ins and progress report for each client.
  • Assisted with daily living activities, running errands, and household chores.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Guided patients to restroom to support bladder and bowel relief requirements.
  • Identified needs and coordinated plans for travel and out-of-town functions.

Poll Worker

Board of Elections
01.2014 - Current
  • Dependable and committed to the voting process
  • Open and close polling station on time; Conduct assigned duties at a polling site on election day; Monitor the voting equipment; Assist voters and other poll workers as needed; Attend training as required.
  • Ensured smooth polling station operations by setting up equipment and organizing materials in a timely manner.
  • Assisted voters with disabilities, ensuring equal access to voting processes and equipment.
  • Provided excellent customer service to voters, addressing questions and concerns with patience and professionalism.
  • Upheld election integrity by verifying voter eligibility according to established guidelines.
  • Supported fellow poll workers through collaboration and communication, contributing to a successful team dynamic.
  • Promoted a positive voting atmosphere by maintaining clean, orderly, and welcoming polling stations.
  • Reduced wait times for voters by managing lines effectively and expediting check-in procedures.
  • Facilitated timely closure of polling stations at day''s end by reconciling votes quickly and accurately while maintaining proper documentation.
  • Collaborated closely with local authorities to ensure security measures were implemented properly at polling locations throughout Election Day.
  • Checked addresses, IDs and registration cards.
  • Issued ballots and provided instruction on how to correctly mark choices.
  • Set up, monitored and maintained polling equipment.
  • Opened and closed polling booths.
  • Posted signs, instructions and statutory notices for incoming voters to see.
  • Prepared, cleaned and maintained polling stations.
  • Issued and collected voter ballot papers.
  • Reported progress and concerns to Duty Returning Officer and Presiding Officer.

Administration Clerk

The State Of New Jersey
08.1998 - Current
  • Complete a wide variety of administrative tasks for multiple individuals, including assisted the Previous Director with Pulse, Monoc, Intermedix, and Image Trend billing
  • Assisted Coordinator with data entry utilizing FMP (Fleet Maintenance Pro)
  • Assist Administrative Analyst with expediting payment to vendors
  • Collaborated with human resources teams on employee record-keeping efforts, helping maintain accurate documentation of personnel files throughout their employment lifecycle.
  • Participated actively in team building activities designed to enhance collaboration among department members and contribute to a positive workplace culture.
  • Performed regular audits of office supplies inventory, proactively addressing potential shortages or inefficiencies in stock management.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Handled incoming phone calls and answered questions from callers.
  • Typed, formatted and edited professional correspondence.
  • Provided clerical support, addressing routine, and special requirements.
  • Established and maintained standard office procedures to achieve demanding targets.
  • Answered over 50 calls each day on multi-line telephone systems, supporting communication needs of 28 staff members.
  • Assisted Training Supervisor with critical care incident reports
  • Currently maintains Patient Transport Diagnosis & Disposition using Image Trend Elite to satisfy Department of Health requirements
  • Computer Knowledge, such as Outlook, MS Word, Excel, Access & PowerPoint
  • Excellent organization skills and ability to prioritize tasks, meet deadlines, analyze issues, solve problems, and multitask
  • Assist Medical Examiners Office
  • Assist Patient Accounts Department
  • Streamlined office processes by implementing efficient filing systems and organizational techniques.
  • Managed incoming correspondence, prioritizing items requiring immediate attention from executives or other team members.
  • Maintained confidentiality of sensitive information with strict adherence to company policies and procedures regarding data protection.
  • Expedited document processing times by utilizing advanced software tools for scanning, indexing, and archiving purposes.
  • Served as a reliable resource for colleagues seeking assistance with administrative tasks or office equipment troubleshooting needs.
  • Assisted Essex County Prosecutors office, Port Authority Police, Local Law enforcement departments, Medical Examiners, and Patient Accounts with retrieval of incident reports
  • Input data from completed work orders for fleet maintenance workers.
  • Maintained filing system and organized customer documents for easy retrieval of information.
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Provided meeting support by taking minutes and dictations. (EAG) Employee Advisory Group
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
  • Utilized office management software to record and track customer information.
  • Processed incoming and outgoing mail and packages according to established procedures.

Primerica Insurance Company

New Jersey State Insurance
01.2013 - 01.2021
  • Improved client relationships by providing timely information on reinsurance program performance and addressing any concerns promptly.
  • Assisted in maintaining regulatory compliance by keeping up-to-date with industry standards and incorporating relevant changes into company policies and procedures.
  • Increased efficiency of claims processing with meticulous tracking and organization, expediting resolution for clients.
  • Conducted comprehensive pricing analyses to support the negotiation process, securing advantageous terms for clients while maintaining profitability targets.

Enumerator

United States Census Bureau
03.1990 - 04.2020
  • Interview residents in assigned areas; explain the purpose of the Census; answer questions related to the Census; Use smartphones provided by the Census to record information; Attend team meetings and communicate with other Census takers
  • Meet with supervisor to review procedures, report issues or concerns, and receive updated instructions; Maintain and submit records of hours worked, miles driven, and expenses incurred on the job.
  • Improved data accuracy by diligently conducting door-to-door surveys and recording responses.
  • Enhanced survey completion rates through establishing rapport with respondents and ensuring their understanding of the survey''s purpose.
  • Maintained confidentiality of respondent information by adhering to strict privacy protocols during data collection.
  • Increased efficiency in data entry by accurately inputting collected information into the designated database system.
  • Collaborated with fellow enumerators for efficient coverage of assigned areas, ensuring timely completion of tasks.
  • Resolved any discrepancies in collected data by cross-referencing records and following up with respondents when needed.
  • Managed time effectively while working independently, prioritizing tasks to meet project deadlines consistently.
  • Maintained accurate records of completed surveys, contact information, and other relevant data as required by the project scope.
  • Demonstrated excellent problem-solving skills while addressing respondent concerns or issues arising during the enumeration process.
  • Walked door to door and collected demographic information.
  • Assisted people in filling out surveys with complete and accurate information.
  • Executed follow up visits to houses to resolve survey issues or obtain additional information, expressing appreciation for participation and regret for inconvenience.
  • Traveled door-to-door in assigned communities and requested participation in census interview, clearly explaining process and purpose.
  • Initiated communication with assigned households through mail, email or phone to obtain and correct census data.
  • Maintained records of houses visited, surveys completed and money spent.
  • Conducted interviews with participants to assess eligibility.

Toll Collector

New Jersey Turnpike Authority
11.2002 - 01.2020
  • Accurately complete operational reports
  • Work closely with Law enforcement
  • Accurately classify vehicles
  • Collect Toll and provide real change to the motorist
  • Provide on-the-job training to newly hired toll collectors and existing employees when needed to handle high traffic volume quickly and efficiently
  • At the end of shift, balance cash and prepare accurate cash deposits on currency collected and tickets received
  • Enhanced customer satisfaction by providing efficient service in toll collection and transaction processing.
  • Contributed to revenue generation with accurate cash handling and prompt depositing of collected tolls.
  • Assisted in maintaining a safe environment for travelers through vigilant monitoring of the toll plaza area.
  • Expedited traffic flow by swiftly processing transactions, reducing wait times for motorists.
  • Collaborated with team members to ensure smooth operations during peak hours and special events.
  • Addressed customer concerns and inquiries, providing information on toll rates, policies, and available payment options.
  • Facilitated effective communication between drivers, dispatchers, and supervisors in case of emergencies or incidents at the toll plaza.
  • Supported infrastructure maintenance by promptly reporting any equipment malfunctions or damages to appropriate personnel.
  • Demonstrated adaptability by seamlessly transitioning between different lanes and roles as needed during shifts.
  • Maintained high levels of accuracy in data entry tasks, ensuring proper documentation of vehicle types and fees collected.
  • Achieved operational efficiency by adhering to established protocols for opening and closing the booth daily.
  • Improved teamwork dynamics by actively participating in staff meetings, sharing insights on best practices for improved performance.
  • Promoted safety awareness among motorists through clear signage displays and timely updates on road conditions when necessary.
  • Upheld company standards for professional demeanor, consistently delivering courteous service under all circumstances.
  • Streamlined administrative processes with organized record-keeping habits that facilitated easy retrieval of information when needed.
  • Supported environmental initiatives by promoting electronic payment methods, thereby reducing paper waste from receipts.
  • Developed skills in conflict resolution while addressing disputes regarding fare discrepancies or other customer complaints.
  • Mentored new employees as they navigated their roles, sharing valuable knowledge and tips for success in the toll collector position.
  • Fostered a positive work environment by maintaining an open line of communication with teammates and supervisors, addressing challenges as they arose.
  • Collected tolls, provided change and issued receipts to motorists quickly to maintain traffic flow.
  • Operated toll collection equipment and processed toll payments accurately.
  • Communicated in English and Sign Language to assist motorists and respond to inquiries concerning tolls, directions and routes.
  • Monitored toll lane activity and generated operational reports.
  • Classified all vehicles passing through toll lanes in accordance with procedural requirements.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Operated cash register to record transactions accurately and efficiently.
  • Learned duties for various positions and provided backup at key times.
  • Responded promptly to requests for assistance, spills and customer inquiries.

Education

Diploma -

Malcolm X Shabazz High School

No Degree - Accounting

Regent University
Richmond, VA
08.2025

Associate of Science - Accounting

Essex County College
Newark, NJ
05.2017

No Degree - Life And Health Insurance

New Jersey Department of Banking And Insurance
01.2012

DeVry University
01.2006

Rutgers University - Newark
01.1996

No Degree - Computer Operations

SCS Business School
Newark
01.1989

Skills

  • Contract Negotiation
  • Product and Service Sales
  • Product Promotion
  • Customer Billing
  • Sales Reporting
  • Customer Service

Special Training And Duties

  • ESSEX COUNTY PROSECUTORS OFFICE, Domestic Violence Advocate, 08/29/23
  • NEWARK PUBLIC SAFTEY
  • OFFICE OF EMERGENCY MANAGEMENT (OEM), Community Emergency Response Team (CERT)
  • CURRENT AMBASSADOR OF THE NEWARK CLERGY POLICE DIVISION

Hobbies and Interests

  • ADVOCACY
  • NETWORKING
  • MUSIC
  • TRAVELING

Certification

40-Hour Basic Civil Mediation Training- Motion for Justice Foundation

6-Hour Advanced Civil Mediation Training

Domestic Violence Sanctuary Advocacy through Essex County Prosecutors Office.

Timeline

Territory Manager

Kemper Insurance Company
07.2022 - Current

Direct Support Speci

Community Care Partners
03.2021 - Current

Poll Worker

Board of Elections
01.2014 - Current

Primerica Insurance Company

New Jersey State Insurance
01.2013 - 01.2021

Toll Collector

New Jersey Turnpike Authority
11.2002 - 01.2020

Administration Clerk

The State Of New Jersey
08.1998 - Current

Enumerator

United States Census Bureau
03.1990 - 04.2020

Diploma -

Malcolm X Shabazz High School

No Degree - Accounting

Regent University

Associate of Science - Accounting

Essex County College

No Degree - Life And Health Insurance

New Jersey Department of Banking And Insurance

DeVry University

Rutgers University - Newark

No Degree - Computer Operations

SCS Business School

Similar Profiles

CREATE PROFILE
ROXANNE TONIC