Roxanne Trevino
Fullerton,CA
Summary
Highly motivated, accomplished, and result driven professional with comprehensive years of experience
in Human Resources and Customer Service. Eager to contribute to team success through hard work, attention to detail, and excellent organizational skills. Motivated to learn, grow, and excel in a new career. Recognized consistently for performance excellence and contribution to success throughout career journey. Primary strengths in management and customer service and staff development. An organized and dependable candidate, successful at managing multiple priorities, while maintaining a strong work ethic, and exhibiting a positive attitude. With willingness to take any added responsibilities to help achieve team and company goals. Ready to apply skills and years of experience to challenging new career.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Licensed Esthetician/Independent Beauty Consultant
Self Employed Services
12.2017 - Current
- Research latest market trends to provide current knowledge to customers
- Created and launched small business
- Developed individualized therapeutic skin care program for customers
- Recommend retail products, creating higher revenue in sales
- Fostered friendly, warm and exceptional customer service
- Creating memorable experience.
Volunteer Program Manager
Non Profit Organization
05.2010 - Current
- Performed skills assessments to link volunteers to roles matching individual skills and competencies.
- Coordinated team-building activities and celebratory events for volunteers and mentors.
- Planned and documented volunteer training provided, designing training programs.
- Facilitate workshops and conducted one-on-one training to educate team members.
- Exercise appropriate cost control to meet budget restrictions and maximize budget. creating savings of 08% of yearly budget.
- Prepared annual budgets of over 100,000, with controls to prevent overages.
HUMAN RESOURCES GENERALIST
The Highland Hollywood
06.2004 - 08.2014
- Collaborated with review boards on management of discrimination complaints to facilitate risk mitigation
- Offered fair and equitable compensation by comparing current salaries with market pay
- Provided human resource general guidance to managers and employees including
- Payroll, FMLA, benefits, workers compensation, 401K and OSHA compliance
- Conducted recruitment activities, including job postings, career fairs and screening and interviewing applicants to build candidate pipelines and enhance company culture
- Entered and maintained benefit information on HRIS for 150 employees
- Developed innovative new-employee orientation programs, including safety training. Creating savings in Workman's compensation insurance cost.
- Provided guidance to managers and employees on talent management, payroll, FMLA and benefits.
- Handled new-hire orientation and basic recruiting tasks for best-in-class talent identification.
- Applied implementation process methodology to advance business objectives.
- Monitored office workflow and administrative processes to keep operations running smoothly, with savings of 50% in 2013.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Met with staff to resolve difficult situations related to performance and conflict management
- Provided guidance to managers and employees on talent management, payroll, FMLA and benefits
Education
High -
Bell High School
Skills
- Professional Relationships
- Customer Consulting/Sales
- Conflict Resolution Tactics
- HRIS Applications
- Customer Care
- Client Relationships
- Workers' Compensation
- File and Records Management
- Business Management and Development
- Manage Budgets
- Sales
Accomplishments
- Supervised team of 150 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved 15% savings in payroll by introducing new payroll processing company.
- Implemented and resolved breaks and lunch discrepancy. Creating a savings in litigations.
- Collaborated with team in the development of company handbook manual.
- Resolved product issue through consumer testing.
Additional Information
- Certifications /Licenses, AestheticianlicenseLife and health Insurance brokerLicenseProperty and Casualty BrokerLicense
Certification
- Licensed Esthetician - current license
- Licensed Life and Health - current License
- Licensed Property and Casualty -current license
Languages
Spanish
Native or Bilingual
Timeline
Licensed Esthetician/Independent Beauty Consultant
Self Employed Services
12.2017 - Current
Volunteer Program Manager
Non Profit Organization
05.2010 - Current
HUMAN RESOURCES GENERALIST
The Highland Hollywood
06.2004 - 08.2014
High -
Bell High School
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