Summary
Overview
Work History
Education
Skills
Certification
LANGUAGES
Timeline
Generic

Roxanne Trevino

Fullerton,USA

Summary

Customer-focused professional with experience guiding individuals through complex, time-sensitive processes. Skilled in claims investigation, coverage explanation, documentation accuracy, and customer advocacy. Recognized for delivering efficient resolutions while maintaining empathy, professionalism, and compliance.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Director

Church
2014.01 - Current
  • Enhanced customer experiences by providing operational leadership and oversight.
  • Streamlined administrative operations to resolve service-related issues efficiently.
  • Supervised staff and volunteers, ensuring accountability and adherence to policies.
  • Addressed stakeholder concerns with professionalism and empathetic communication.
  • Managed budgets and resources, focusing on cost control and operational efficiency.
  • Implemented procedures to improve compliance and consistency in issue resolution.

Human Resources Generalist

The Highland Hollywood
2004.06 - 2014.08
  • Improved employee understanding of benefits through effective communication and support.
  • Investigated claims thoroughly, ensuring accurate documentation and liability assessments.
  • Maintained precise records for payroll, benefits, FMLA, and workers' compensation processes.
  • Reviewed medical records to validate and expedite workers' compensation claims.
  • Escalated complex claims to leadership for enhanced resolution strategies.
  • Collaborated with legal teams and insurers to streamline claims resolution processes.

Education

High School Diploma -

Bell High School
Bell, CA

Skills

  • Claims Process Management & Customer Guidance
  • Coverage Review & Explanation
  • Evidence Gathering & Investigation
  • Liability & Risk Assessment
  • Medical Record Review & Claims Documentation
  • Customer Inquiry Resolution & Retention
  • Negotiation & Settlement Support
  • Fraud Awareness & Escalation
  • Cross-Department Collaboration

Certification

  • Licensed Life & Health Insurance Broker – Active
  • Licensed Property & Casualty Insurance Broker – Active

LANGUAGES

English – Native
Spanish – Native/Bilingual

Timeline

Director

Church
2014.01 - Current

Human Resources Generalist

The Highland Hollywood
2004.06 - 2014.08

High School Diploma -

Bell High School
Roxanne Trevino