Roxanne Turkovich
Redding
Summary
Dynamic professional with extensive experience in customer service and support, specializing in Assurance IQ. Proven expertise in CRM management and effective communication, guiding clients through complex health insurance options. Proficient in training and onboarding, focusing on customer satisfaction and building lasting relationships.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Independent Contractor Freelancer
Audio Data Collection Project
09.2024 - Current
- Company Overview: We have a conversation with other participants lasting 15 minutes. The data is used to gather audio data to train machine learning (ML) models and AI systems, creating large high-quality datasets to improve voice-enabled applications and services. We can pick different topics and have to follow all the rules. We are now starting Phase 3; with three persons involved in choosing a topic conversation to discuss. 12/01/24; now working on phase 4 which is back to working with 2 participants.
- We have a conversation with other participants lasting 15 minutes. The data is used to gather audio data to train machine learning (ML) models and AI systems, creating large high-quality datasets to improve voice-enabled applications and services. We can pick different topics and have to follow all the rules. We are now starting Phase 3; with three persons involved in choosing a topic conversation to discuss. 12/01/24; now working on phase 4 which is back to working with 2 participants.
Licensed Health Insurance Agent
Assurance IQ
Seattle
08.2022 - 06.2024
- Company Overview: Licensed agents playing a key role in the Health Insurance enrollment with ACA, (Affordable Care Act) plans OEP & SEP (Open Enrollment & Special Enrollment periods).
- I had provided consumers with expert guidance and plan options in their local area, working with one or more insurance companies while assisting with comparing costs coverage, applying for financial assistance.
- I worked throughout the US having up to 21 non resident licenses, appointments with many different carriers.
- Proficient in Microsoft programs, Outlook, CRM systems, along with United Health Plans for dental, vision, accident, and more.
- Communicating through Group Chats, Instant Messaging, Service Chats, Zoom, Slack, and Microsoft Teams.
- Licensed agents playing a key role in the Health Insurance enrollment with ACA, (Affordable Care Act) plans OEP & SEP (Open Enrollment & Special Enrollment periods).
- Business Activities were ceased May 29th 2024. Company shut down.
Licensed Insurance Health Agent
Everise
Plantation
08.2021 - 06.2022
- Company Overview: Licensed Insurance Health Agent, Product Medicaid Advantage Plans with Hammam.
- Played a key role in Seniors 65 + on A&B Medicare, which would qualify seniors to enroll in Medicare Advantage Plans.
- Expert guidance, cost comparing and looking up all prescriptions, doctors in plan networks accepting plans along with explanations of all benefits.
- Calling Our seniors and checking to make sure they are receiving all benefits they are entitled to when on Medicare part A & B.
- Making a friend and gaining their trust.
- Staying in compliance with all TPMO Disclaimers.
- Good listener and communication.
- Licensed Insurance Health Agent, Product Medicaid Advantage Plans with Hammam.
- Stopped hiring agent in California On 06/2022. All California Licensed Health Agents were laid off.
Contracted Worker
USPS
Redding
07.2020 - 09.2020
- Company Overview: Self Employed 1099 Contracted.
- Self Employed 1099 Contracted.
- Reason for leaving Health, the work was challenging, hard, and heavy lifting.
Customer Service & Sale Representative
Working Solutions
Plano
05.2016 - 02.2020
- Company Overview: Different opportunities I worked: A Place For Mom (Senior Coordinator), Sports Academy & Outdoors (Customer Service & Sales Representative), At&t, Verizon, Sprint & Team Mobile campaigns (Customer Service).
- The most important part of working with customer service is to have knowledge on the product and have a self-confidence tone.
- Effortlessly engage with callers, actively listen, analyze their needs, gaining a good rapport and trust.
- Comfortably navigate multiple applications to research solutions.
- Calmly provided conflict resolution and navigate frustrated with customer situations.
- Different opportunities I worked: A Place For Mom (Senior Coordinator), Sports Academy & Outdoors (Customer Service & Sales Representative), At&t, Verizon, Sprint & Team Mobile campaigns (Customer Service).
Customer Service & Sale Representative
Arise Virtual Solutions Inc
Miramar
09.2009 - 05.2016
- Company Overview: Arise offers a variety of virtual support channels.
- I worked with many opportunities that were offered on the job board.
- Sears, Stapes, Rogers Communications.
- Sears online was my main company; I had worked with for 6 years.
- We were allowed to work with two different companies, as long as we could schedule the required hours for both opportunities.
- I preferred working in Customer Service versus Sale Representative which was mainly shopping for a product with customers, finding the best price, price matching, upselling and purchasing.
- Customer Service was more troubleshooting, defusing a bad situation with orders due to lost, wrong, or broken order items, replacing order, gift cards, billing, refunds and going the extra mile making sure your customer is pleasantly satisfied gaining full trust in the company again.
- Arise offers a variety of virtual support channels.
- Skilled EXPERIENCE: Setting up memberships, Customer Service, CPR, CRM, Training New IBO's, Auto mail responder (Focal Point), Set up email Campaigns, Correspond to email, text, and inbound calls, Multitasking on the computer, typing, and phone, Entering data, Time management, Payment processing, Strong channel of communication & listening skills, Teaching Website setup, Marketing, Telephone Courtesy Skills, Excel, Strong Computer skills.
Education
Associate's Degree -
Shasta College
01.1990
Skills
- Membership setup
- Customer service and support
- CPR certification
- CRM management
- Training and onboarding
- Email campaign setup
- Multichannel communication
- Data entry and processing
- Time management strategies
- Payment processing expertise
- Effective communication skills
- Teaching and training
- Website development
- Marketing strategies
- Telephone etiquette
- Microsoft Excel proficiency
- Computer literacy
Certification
- Certified Customer Service
- Licensed Health and Life Insurance, 19683566
References
References upon request
Phone
530-275-6522, 530-604-0203
Timeline
Independent Contractor Freelancer
Audio Data Collection Project
09.2024 - Current
Licensed Health Insurance Agent
Assurance IQ
08.2022 - 06.2024
Licensed Insurance Health Agent
Everise
08.2021 - 06.2022
Contracted Worker
USPS
07.2020 - 09.2020
Customer Service & Sale Representative
Working Solutions
05.2016 - 02.2020
Customer Service & Sale Representative
Arise Virtual Solutions Inc
09.2009 - 05.2016
Associate's Degree -
Shasta College
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