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Associate Principal Engineer

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Results-driven Client Advisor with luxury retail experience at Prada, specialising in building long-term client relationships, driving sales performance, and delivering exceptional customer experiences. Proven ability to manage high-value client portfolios, exceed sales targets, and maintain brand standards in a fast-paced environment.

Backed by a Certificate of Higher Education in Computer Science, bringing strong analytical thinking, technical proficiency, and problem-solving skills. Experienced in CRM systems, data handling, and IT support, with a unique ability to bridge customer-focused service and technical understanding.

A proactive and adaptable professional with excellent communication, organisation, and leadership skills. Thrives under pressure, embraces new challenges, and consistently contributes to team success while maintaining a high level of personal performance.

Experienced in Retail Sales with a demonstrated history of working both in Apparel and Luxury Fashion industry for 15 years.

Accomplished Senior Client Advisor delivering outstanding customer experiences and exceeding sales targets. Proficient in KPI management and client relationship strategies, committed to enhancing brand loyalty and driving business growth.

Professional Summary
Senior Client Advisor with 13+ years of experience in luxury retail, specializing in high-end timepieces and jewelry. Proven expertise in VIP client relationship management, CRM analytics, and personalized clienteling. Recognized for driving repeat business, cultivating brand loyalty, and delivering exceptional luxury experiences aligned with prestigious brand values.

Roxanne Updegraph

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SENIOR CLIENT ADVISOR

HOST / SERVER

CUSTOMER SERVICE MANAGER

SALES ASSOCIATE

STORE MANAGER

SENIOR SALES / LADIES ACCESSORIES LEAD

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SENIOR CLIENT ADVISOR

CUSTOMER SERVICE MANAGER

SALES ASSOCIATE

HOST / SERVER

STORE MANAGER

SENIOR SALES / LADIES ACCESSORIES LEAD

HOSPITALITY MANAGEMENT

CULINARY ARTS

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