Roxanne Valdez
Fontana,CA
Summary
Dynamic customer service professional with over 10 years at Ashley Furniture Homestore, excelling in conflict resolution and CRM systems. Recognized for enhancing customer satisfaction through effective communication and a positive attitude under pressure. Proven track record in upselling and fostering team collaboration to create exceptional customer experiences.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Ashley Furniture Homestore
2015.06 - 2025.08
Customer-focused professional with over 10 years of experience in diverse customer service environments including retail, call center, and over-the-phone support. Proven ability to resolve customer concerns with empathy, efficiency, and a strong commitment to satisfaction. Skilled in conflict resolution, multitasking, and creating positive customer experiences in high-pressure situations.
Education
General Studies
Park West High
Pomona, CA06.2000
Skills
- Conflict & Complaint Resolution
- Call Center & Phone Etiquette
- In-Person Customer Interaction
- CRM & Order Tracking Systems
- Upselling & Product Knowledge
- Team Collaboration & Communication
- Positive Attitude Under Pressure
- Time Management & Multitasking
Languages
Spanish
Limited Working
Timeline
Customer Service Representative
Ashley Furniture Homestore
2015.06 - 2025.08
General Studies
Park West High