Summary
Overview
Work History
Education
Skills
Timeline
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Roxanne Valerga

Roxanne Valerga

Office clerk/ mgr
Redding,CA

Summary

Friendly and reliable individual offering unmatched customer service and workplace focus. With excellent multi-tasking aptitude. Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Great Managerial skills as well as Account management (payables, receivables, and payroll. Excellent listening skills combined with attentive and detail-oriented nature.

Overview

20
20
years of professional experience

Work History

Cashier, Customer Service Representative

Walmart - Super Center
04.2022 - 06.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Psychiatric Technician

Napa State Hospital
06.2005 - 06.2020
  • Charted on each patient daily.
  • Treated clients and families with respect and dignity.
  • Counseled and mentored clients on substance use and life choices.
  • Took and monitored vital signs, administered medications, and managed patient behavior.
  • Delivered compassionate patient care, focusing on safety, comfort and emotional support.
  • Supported patient confidentiality in accordance with HIPAA regulations.
  • Monitored patient behavior and immediately reported changes to supervising physician.
  • Maintained patient records, documenting changes in patient condition.
  • Provided therapeutic activities to assist with patient development.
  • Participated in patient education, helping to reinforce concepts and treatment plans.
  • Collaborated closely with mental health professionals with treatment plan implementation.
  • Took patient blood pressure and pulse rate, reporting findings in health charts.
  • Administered patient medications and tracked dosages.
  • Assisted with medication administration and counting and pouring medications.
  • Assisted in development of therapeutic activities for patients.

Certified Nursing Assistant

Sunbridge Care And Rehab
12.2004 - 05.2005
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Documented patient information and care activities in electronic health record.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Helped patients complete range of motion exercises to prevent loss of function during care.

Office Manager/ Accounting Clerk

Alternative Decking
12.2002 - 10.2004
  • Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
  • Input high volume of monthly invoices with consistent accuracy.
  • Maintained accurate and complete documentation to facilitate accounting and filing functions.
  • Managed accounts payable and receivables and payroll.
  • Maintained accounting records utilizing in-house and client systems.
  • Monitored status of accounts receivable and payable to facilitate prompt processing.
  • Assisted in review and revision of budgets based on business needs.
  • Used accounting software to prepare weekly and monthly financial reports.
  • Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
  • Maintained clean and organized files by keeping accounts payable records up-to-date.
  • Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
  • Coordinated office supply ordering to avail materials for streamlined operations.
  • Verified items billed against items ordered and reconciled differences through follow-up with vendor.
  • Analyzed financial discrepancies and provided solutions for accurate financial records.

Education

Associate of Applied Science - Psychiatric Technician

Napa Valley College
Napa, CA
04.2007

Associate of Applied Science - Accounting And Business Management

Heald College - Central Administrative Office
Hayward, CA
06.1998

Skills

  • Money Handling
  • Identification Checks
  • Bagging and Packaging
  • Customer Relations
  • Time Management Skills
  • Report Preparation
  • Expense Tracking
  • Process Transactions

Timeline

Cashier, Customer Service Representative

Walmart - Super Center
04.2022 - 06.2022

Psychiatric Technician

Napa State Hospital
06.2005 - 06.2020

Certified Nursing Assistant

Sunbridge Care And Rehab
12.2004 - 05.2005

Office Manager/ Accounting Clerk

Alternative Decking
12.2002 - 10.2004

Associate of Applied Science - Psychiatric Technician

Napa Valley College

Associate of Applied Science - Accounting And Business Management

Heald College - Central Administrative Office

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Roxanne ValergaOffice clerk/ mgr