Roxanne Watkins
Oxon Hill,MD
Summary
Dynamic and results-driven professional with extensive experience as a Facility Coordinator at NewHopeHousing, Inc. Proven ability in multitasking and organization, overseeing 82 units while enhancing resident safety and satisfaction. Skilled in decision-making and work planning, ensuring timely repairs and compliance with HUD programs, fostering a secure living environment.
Overview
31
31
years of professional experience
Work History
Permanent Supportive Housing Facility Coordinator
NewHopeHousing, Inc.
11.1999 - Current
- Oversee 82 different units, which include shelters, permanent supportive units and privately owned properties.
- Address all maintenance concerns and quarterly HUD programs.
- Complete monthly inspections and address all maintenance concerns.
- Inspect units prior to clients moving in property to ensure safety and proper living conditions.
- Stage units with furniture and household appliances prior to moving in.
- Meet with client and case manager to review rules and regulations of the program.
- Complete move-in inspection form with tenant to assess damages, if any, and make repairs when needed.
- Issue cleaning and household supplies and teach soft life skills to ensure the ongoing cleanliness of the property.
- Hire and schedule contractors to make repairs in units with follow-up inspections to ensure the work was completed correctly.
- Act as liaison between tenants and owners to ensure the proper repairs are being completed.
- Follow up with all work orders to ensure timely repairs.
Resident Manager
Second Genesis Treatment Facility
01.1996 - 11.1999
- Supervised daily operations to ensure efficient property management and resident safety.
- Issue medication and document behaviors and client's movement.
- Ensure all meals were prepared and accounted for all residents.
- Implemented safety protocols and compliance measures, enhancing overall community security and well-being including completing fire drills and creating exit plans.
- Trained new staff on operational procedures, fostering a collaborative team environment and improving service standards.
Telemarketer
Century 21
06.1994 - 1997
- Conducted outbound calls to qualify leads and generate interest in products.
- Schedule appointments for product review and purchase.
- Top salesperson in the call center.
Education
No Degree - Social Work Classes
PG Community College
Largo, MD01-2011
GED -
FCI
Morgantown, WV01-1990
Skills
- Multitasking and organization
- Customer service
- Decision-making
- Work Planning and Prioritization
Timeline
Permanent Supportive Housing Facility Coordinator
NewHopeHousing, Inc.
11.1999 - Current
Resident Manager
Second Genesis Treatment Facility
01.1996 - 11.1999
Telemarketer
Century 21
06.1994 - 1997
No Degree - Social Work Classes
PG Community College
GED -
FCI
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