Summary
Overview
Work History
Education
Skills
Languages
Timeline
Work Availability
Work Preference
Certification
Software
Generic
Roxanne Welcker

Roxanne Welcker

Simi Valley,CA

Summary

Knowledgeable Guest Service Representative experienced in busy hotel settings. Driven and dedicated with focus on delivering exemplary service. Skilled multi-tasker successful at meeting performance objectives and helping team members.

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

13
13
years of professional experience
1
1
Language

Work History

Guest Service Representative

Homewood Suites By Hilton
10.2018 - 02.2024
  • Assisted guests with reservation modifications, resolving any issues promptly and professionally.
  • Answered hotel phones with professionalism and directed calls appropriately.
  • Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
  • Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
  • Took reservations over phone and through email, recording guest information in computer system and verifying details.
  • Developed strong rapport with returning guests to foster loyalty and repeat business.
  • Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
  • Processed guest check-ins and check-outs following procedures for fast turnover.

Sales Lead Keyholder

Gymboree
04.2013 - 07.2017
  • Opened inventory boxes and restocked shelves.
  • Opened and closed store 5 days per week by counting registers, making deposits, and storing and filing all daily paperwork.
  • Consistently exceeded individual sales goals while contributing to the overall success of the team.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Trained new hires on company policies, procedures, and best practices in order to ensure a smooth onboarding process.
  • Utilized expert product knowledge to assist customers in making informed purchasing decisions.
  • Improved customer service by projecting friendly and knowledgeable attitude.
  • Completed store opening and closing procedures.
  • Maintained a clean and visually appealing store environment, enhancing customer experience and promoting return visits.

Guest Service Representative

TownePlace Suites By Marriott
01.2017 - 06.2017
  • Assisted guests with reservation modifications, resolving any issues promptly and professionally.
  • Answered hotel phones with professionalism and directed calls appropriately.
  • Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
  • Took reservations over phone and through email, recording guest information in computer system and verifying details.
  • Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.

Guest Service Representative

Premier Inn
09.2016 - 01.2017
  • Answered hotel phones with professionalism and directed calls appropriately.
  • Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
  • Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
  • Processed guest check-ins and check-outs following procedures for fast turnover.
  • Maintained detailed knowledge of hotel amenities, services, policies, and procedures to provide accurate information to guests.

Sales Associate

Chico's
07.2011 - 01.2013
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.

Education

Bachelor of Science - Criminology And Criminal Justice

Portland State University
Portland, OR
06.2021

Associate of Science - Criminal Justice

Moorpark College
Moorpark, CA
06.2014

Skills

  • Customer Service
  • Computer Skills
  • Guest accommodations
  • Detail Oriented
  • Guest Relations
  • Data entry proficiency
  • Knowledge of local area
  • Complaint Handling
  • Food and Beverage Area Setup
  • Information Protection
  • Reservation Management System
  • Services and Amenities Promotion

Languages

American Sign Language
Limited Working

Timeline

Guest Service Representative

Homewood Suites By Hilton
10.2018 - 02.2024

Guest Service Representative

TownePlace Suites By Marriott
01.2017 - 06.2017

Guest Service Representative

Premier Inn
09.2016 - 01.2017

Sales Lead Keyholder

Gymboree
04.2013 - 07.2017

Sales Associate

Chico's
07.2011 - 01.2013

Bachelor of Science - Criminology And Criminal Justice

Portland State University

Associate of Science - Criminal Justice

Moorpark College

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full TimePart Time

Work Location

On-Site

Important To Me

Healthcare benefitsPaid sick leaveWork-life balance401k matchPaid time off4-day work weekFlexible work hours

Certification

  • Leadership in Criminal Justice - Portland State University - June 2021
  • Advanced Crime Analysis - Portland State University - June 2021

Software

Microsoft Excel

Microsoft Word

Microsoft Powerpoint

Microsoft Office

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Roxanne Welcker