Roxanne Williams
Montauk
Summary
Dedicated customer service orientated individual motivated to maintain customer satisfaction and contribute to company success. Proven ability to establish rapport with client, reliable and driven with strong time management and prioritization abilities.
Overview
7
7
years of professional experience
Work History
Hotel Front Desk Agent
Dune Resorts and Ocean Bay Management
05.2018 - Current
- Manage the registration process
- Ask for identification and ensure that the provided credentials are accurate
- Handle guest check-ins and check-outs appropriately
- Answer telephone and provide information and transfer calls
- Respond to questions and concerns about service of the hotel.
- Operate hotel switchboard, take calls and provide information and transfer calls
- Answer queries regarding the hotel’s services, charges, dining facilities, sports facilities and travel directions
- Refer guests to appropriate departments to resolve complaints or provide suggestions
- Compute bills and take payments
- Contact housekeeping and maintenance departments when a problem is reported
- Explain appropriate use of keys and ensure that guests are satisfied with the rooms allotted to them
Front Desk Agent
Moon Palace Jamica
11.2023 - 05.2024
- Collected room deposits, fees, and payments.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Coordinated with housekeeping and maintenance to ensure rooms met hotel standards.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Overnight Agent
Sole East LLC
06.2020 - 10.2023
- Manage the registration process
- Ask for identification and ensure that the provided credentials are accurate
- Handle guest check-ins and check-outs appropriately
- Refer guests to appropriate departments to resolve complaints or provide suggestions
- Compute bills and take payments
- Solve issues pertaining to housekepping
Education
Certification - Human Resource Management
University of the Commonwealth Caribbean
Certification - Supervisory Management
University of the West Indies Open Campus
Diploma - Counseling Psychology
Moneague College
06.2012
High School - Eight (8) CXC's including Mathematics and English
Westwood High School
01.2004
Skills
- Time management abilities
- Continuous improvement
- Check-in procedures
- Professionalism
- Conflict resolution
- Customer satisfaction
- Excellent communication
- Multitasking Abilities
- Front desk operations
Timeline
Front Desk Agent
Moon Palace Jamica
11.2023 - 05.2024
Overnight Agent
Sole East LLC
06.2020 - 10.2023
Hotel Front Desk Agent
Dune Resorts and Ocean Bay Management
05.2018 - Current
Certification - Supervisory Management
University of the West Indies Open Campus
Diploma - Counseling Psychology
Moneague College
High School - Eight (8) CXC's including Mathematics and English
Westwood High School
Certification - Human Resource Management
University of the Commonwealth Caribbean
Similar Profiles
CARLOS K. PETERKINCARLOS K. PETERKIN
Assistant Area Manager at Ocean Coral Spring And Eden Bay Resorts.Assistant Area Manager at Ocean Coral Spring And Eden Bay Resorts.
Evelyn AlvaradoEvelyn Alvarado
Front Desk Receptionist at Dune ResortsFront Desk Receptionist at Dune Resorts
Anika MarshallAnika Marshall
Waitress at Ocean Coral Spring /Ocean Eden Bay resortWaitress at Ocean Coral Spring /Ocean Eden Bay resort
Victoria TewisVictoria Tewis
Server & Assistant Manager at Harvest Fort PondServer & Assistant Manager at Harvest Fort Pond
Liam PragerLiam Prager
Food Waiter at The Clean PaletteFood Waiter at The Clean Palette