Roxanne Williams
Fort Worth
Summary
Dynamic customer service professional with a proven track record at Courtyard by Marriott, excelling in guest relations and problem-solving. Recognized for enhancing guest satisfaction through effective communication and meticulous attention to detail. Adept at cash handling and fostering team collaboration, committed to delivering exceptional service in fast-paced environments.
Overview
26
26
years of professional experience
Work History
Front Desk Receptionist
Courtyard by Marriott
12.2024 - 05.2025
- Greeted and assisted guests, ensuring a welcoming and friendly atmosphere.
- Managed check-in and check-out processes efficiently to enhance guest satisfaction.
- Coordinated room reservations using property management system to optimize occupancy rates.
- Responded to guest inquiries and resolved issues with professionalism and courtesy.
- Maintained cleanliness and organization of the front desk area, promoting a positive image.
- Communicated effectively with housekeeping and maintenance teams to fulfill guest requests promptly.
- Processed payments accurately, ensuring compliance with hotel policies and procedures.
- Assisted in training new staff on front desk operations and customer service standards.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Customer Service Coordinator
Meijer
01.2016 - 10.2022
- Assisted in resolving customer inquiries through effective communication and problem-solving skills.
- Coordinated schedules for team members to ensure efficient operation and timely service delivery.
- Maintained accurate records of customer interactions using CRM systems to enhance service quality.
- Supported training initiatives for new staff to foster understanding of customer service protocols.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Mentored junior team members, fostering a positive work environment and boosting overall team performance.
Floater
Temporary Agencies
01.1999 - 10.2005
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
Education
GED -
M-Tech Adult Education
Muskegon, MISkills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Telephone etiquette
- Problem-solving skills
- Team collaboration
- Data entry
- Verbal and written communication
- Office organization
Timeline
Front Desk Receptionist
Courtyard by Marriott
12.2024 - 05.2025
Customer Service Coordinator
Meijer
01.2016 - 10.2022
Floater
Temporary Agencies
01.1999 - 10.2005
GED -
M-Tech Adult Education
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