Roxanne Willocks
Tulsa,OK
Summary
Im a skilled housekeeping professional with hands-on experience in maintaining high standards of cleanliness and organizational skills. My main focus is on team collaboration, ensuring efficient workflow inorder to obtain top-notch results. Known for adaptability and reliability, I am capable of meeting changing need of the Tourism industry. I have Expertise in training staff, managing supplies, and implementing cleaning protocols.
Overview
17
17
years of professional experience
Work History
Housekeeper
Cliff House Hotel
Ogunquit, ME
04.2022 - 10.2023
- Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.
- Cleaned bedrooms, bathrooms and living spaces to comply with sanitation and hygiene standards.
- Vacuumed and mopped floors in guest rooms and common areas to maintain clean and tidy environment.
- Contributed to the hotel''s reputation for cleanliness and comfort by providing exceptional service to all guests.
- Replenished toilet paper, soaps and shampoos in hotel guest rooms to provide adequate toiletries for guests.
- Demonstrated positive and professional attitude with guests, coworkers and management to contribute to positive work environment and maintain reputation of hotel.
Housekeeper/unit Cleaner/ Self Inspector
Beaver Run Resort & Conference Center
Breckenridge, CO
11.2021 - 04.2022
- Promoted healthy indoor environment by using hypoallergenic cleaning products in rooms and common areas.
- Enhanced guest satisfaction by maintaining high standards of cleanliness and hygiene in rooms and common areas.
- Facilitated smoother check-in process by ensuring rooms were cleaned and ready well ahead of guest arrivals.
- Maintained safety standards by promptly addressing spills and potential hazards in high-traffic areas.
- Clean and supply Guest Room on a daily Basis
Housekeeping Room Attendant
Wequassett Resort & Golf Club
Harwich, MA
07.2021 - 11.2021
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Promoted a safe work environment by adhering to health and safety regulations while performing duties.
Housekeeper/ Unit Cleaner/Self Inspector
Beaver Run Resort & Conference Center
Breckenridge, CO
11.2018 - 04.2020
- Improved overall cleanliness ratings by implementing new cleaning techniques and products as needed.
- Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
- Coordinated with the front desk to prioritize room assignments based on guest arrivals and departures.
- Operated electronic backpack vacuums and floor sweepers.
- Increased guest satisfaction scores, consistently achieving high marks in cleanliness and attention to detail.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
Housekeeping Supervisor
Hyatt Ziva &Zilara
Rose Hall, St. James Jamaica
01.2014 - 11.2018
- Ensure that Room attendants are assigned rooms on a daily basis.
- Ensure that room attendant are working with the correct working equipment’s.
- Investigates complaints regarding housekeeping service and equipment, and takes corrective action.
- Coordinates work activities among departments under housekeeping (public area and laundry)
- Performs cleaning duties in cases of emergency or staff shortage.
- Examines building to determine need for repairs or replacement of furniture or equipment, and makes recommendations to management.
- Attends staff meetings to discuss company policies and Guest complaints.
- Issues supplies and equipment to room attendants.
- Establishes standards and procedures for work of housekeeping staff.
- Advises manager, coordinators, or admitting personnel of room’s readiness for occupant.
- Records data regarding work assignments, personnel actions, and time cards, and prepares periodic reports.
- Screens job applicants, hires new employees, and recommends promotions, transfers, and dismissals.
- Ensure that the room attendant have completed their assigned credits on a daily basis.
Sales Coach Manager
Elephant Group Jamaica Ltd.
01.2013 - 01.2014
- Act as a consultant to salespeople and provide helpful advice on coping with job-related challenges.
- Ensuring that sales associated are using the appropriate rebuttals on all call as well as always pitching the highest packages available in order to maximize sales.
- Monitoring calls to ensure that agents are using the correct sales pitches.
- Onboard and train new sales associates.
- Identify individual and team training needs.
- Develop educational material, including presentations, sales scripts and case studies.
- Gather feedback on all training programs from trainees, managers and instructors.
- Set annual learning and development objectives for the sales team.
- Maintain updated records of educational curriculum and material.
- Evaluate employees’ performance after each training.
- Monitor costs of training programs.
- Reduced employee turnover rate by fostering a supportive work environment that prioritizes personal growth and career advancement opportunities.
- Encouraged the adoption of new sales techniques and technologies to help team members stay ahead in a competitive market.
Customer Service Representative Manager
Alliance One Inc.
Montego Bay Jamaica
01.2011 - 01.2013
- Established strong relationships with clients, promoting trust and loyalty in our brand.
- Improved customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Identified opportunities for process improvements, leading to increased efficiency in handling customer concerns.
- Enhanced team productivity by implementing effective training programs tailored to individual needs.
- Managed escalated cases effectively to achieve timely resolutions while maintaining professionalism under pressure.
- Spearheaded initiatives aimed at improving first-call resolution rates, resulting in higher levels of client satisfaction.
Housekeeper/Room Inspector
Cherry Tree Inn and Suites
Michigan, USA
05.2011 - 10.2011
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
Housekeeper/Team Leader
Kingsmill Resort &Spa
VA, USA
05.2010 - 10.2010
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Dusted picture frames and wall hangings with cloth.
Housekeeper
Marriott Ocean Watch Villas
SC, USA
01.2008 - 12.2008
- Adhered to professional house cleaning checklist.
- Increased room availability by managing time wisely and completing tasks within designated deadlines.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Verified cleanliness and organization of storage areas and carts.
- Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
- Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
- Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
Pair Check- In Agent
Carbic Vacations Ltd/ Ocean Village Cruise Ship
01.2007 - 01.2008
- Proving customer service to guest arriving to board the Ocean Village Cruise ship.
- Providing Guest with their cabin Keys.
- As well as assisting them with Cabin assignments.
- Processing passport and credit card information.
Education
Diploma - Housekeeping Supervisor Level III
National Council Technical & Vocational Education Training
01.2017
B.Sc. - Hospitality & Tourism Management
Montego Bay Community College
01.2011
Associate of Science - Hospitality Tourism & Management
Montego Bay Community College
Montego Bay Jamaica01.2008
High School -
Harrison Memorial High School
Montego Bay Jamaica 01.2006
High School -
William Knibb Memorial High School
01.2004
Skills
- Housekeeping
- Computer literacy
- Leading
- Planning
- Strong organizational skill
- Energetic Work attitude
- Customer service
- Teamwork
- Health and safety compliance
- Cleaning techniques
- Room turnover
- Safe chemical handling
Timeline
Housekeeper
Cliff House Hotel
04.2022 - 10.2023
Housekeeper/unit Cleaner/ Self Inspector
Beaver Run Resort & Conference Center
11.2021 - 04.2022
Housekeeping Room Attendant
Wequassett Resort & Golf Club
07.2021 - 11.2021
Housekeeper/ Unit Cleaner/Self Inspector
Beaver Run Resort & Conference Center
11.2018 - 04.2020
Housekeeping Supervisor
Hyatt Ziva &Zilara
01.2014 - 11.2018
Sales Coach Manager
Elephant Group Jamaica Ltd.
01.2013 - 01.2014
Housekeeper/Room Inspector
Cherry Tree Inn and Suites
05.2011 - 10.2011
Customer Service Representative Manager
Alliance One Inc.
01.2011 - 01.2013
Housekeeper/Team Leader
Kingsmill Resort &Spa
05.2010 - 10.2010
Housekeeper
Marriott Ocean Watch Villas
01.2008 - 12.2008
Pair Check- In Agent
Carbic Vacations Ltd/ Ocean Village Cruise Ship
01.2007 - 01.2008
B.Sc. - Hospitality & Tourism Management
Montego Bay Community College
High School -
William Knibb Memorial High School
Diploma - Housekeeping Supervisor Level III
National Council Technical & Vocational Education Training
Associate of Science - Hospitality Tourism & Management
Montego Bay Community College
High School -
Harrison Memorial High School