Roxanne Wooten
Bakersfield,CA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
Work History
SET Assistant
Northwestern Mutual Life Insurance
08.2023 - 10.2024
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Restaurant Hostess
Twin Creeks Steakhouse
09.2023 - 02.2024
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
Restaurant Waiter
Ewings on the Kern
02.2022 - 07.2023
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Explained menu items and suggested appropriate options for food allergy concerns.
Dog Bather/Dog Groomer
Lickety Splits
11.2021 - 01.2022
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Safely handled various breeds of dogs, ensuring their comfort throughout the bathing process.
- Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets.
- Successfully calmed anxious pets during the bathing process using proven soothing techniques.
- Demonstrated efficiency in managing multiple appointments simultaneously while maintaining high-quality results.
- Assisted groomers with prepping dogs for haircuts, resulting in streamlined appointments.
- Enhanced customer satisfaction by providing gentle and thorough dog bathing services.
- Ensured all dogs were thoroughly dried using appropriate techniques, reducing the risk of skin irritations or infections.
Education
High School Diploma -
Kern Valley High School
Lake Isabella, CA05.2023
Skills
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Flexible and Adaptable
- Problem-Solving
- Customer Service
- Organizational Skills
- Team building
- Self Motivation
- Interpersonal Skills
- Public Speaking
- Professionalism
- Reliability
Timeline
Restaurant Hostess
Twin Creeks Steakhouse
09.2023 - 02.2024
SET Assistant
Northwestern Mutual Life Insurance
08.2023 - 10.2024
Restaurant Waiter
Ewings on the Kern
02.2022 - 07.2023
Dog Bather/Dog Groomer
Lickety Splits
11.2021 - 01.2022
High School Diploma -
Kern Valley High School
Similar Profiles
Jami MiracolaJami Miracola
Senior Life Underwriter at Northwestern Mutual Life InsuranceSenior Life Underwriter at Northwestern Mutual Life Insurance
Meergul SatymbaevaMeergul Satymbaeva
Test Engineer at Northwestern Mutual Life InsuranceTest Engineer at Northwestern Mutual Life Insurance
Valerie RodriguezValerie Rodriguez
Risk Client Services at Northwestern Mutual Life InsuranceRisk Client Services at Northwestern Mutual Life Insurance
Tristan DickeyTristan Dickey
Financial Advisor at Northwestern Mutual Life InsuranceFinancial Advisor at Northwestern Mutual Life Insurance
Douglas KnappDouglas Knapp
Crew Worker 2 at C&J Well ServiceCrew Worker 2 at C&J Well Service