Roxanne Ybarra
Big Spring,TX
Summary
Accomplished Advanced Medical Support Assistant skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.
Overview
23
23
years of professional experience
Work History
Store Manager
Sally Beauty Holdings Inc.
08.2022 - Current
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Program Support Assistant
Department Of Veterans Affairs
06.2018 - 07.2022
- Telecommunication and face to face customer service representative providing first line service for patient care
- Responsible for answering questions for patients or family members and for daily patient flow in Community Care
- Responsible for answering any questions from technologist, Providers, and Supervisors regarding patients
- Coordinating patient appointments with Community providers to ensure Veterans received care in a timely manner
- Successfully completed the processing, scheduling, and requesting of documents for all Community Care Consults
- Computer Patient Record System (CPRS)
- Patient lookup and verification for active, pending or scheduled community care consults
- Building VA authorization forms for Community Care approved by VA clinical staff
- Veteran's information system and technology Architecture (VistA)
- Scheduling active Community Care Consults for all Community Care services
- Turnaround time from request to scheduled status is 30 days or less
- Placing active consults into scheduled status
- Alert Clinical Staff of need to discontinue active orders after no correspondence from patient, no show, or Veteran decline
- Confirmation of completed Imaging exams
- Review for duplicate documents prior to uploading new outside provider documents to VistA imaging
- Close community care consults by uploading documents from outside provider's office into patient's chart using Vista Imaging Capture
- Referral Documentation Tool (REFDOC)
- Create packages of necessary medical documentation needed to process Community Care consult and provide Community Provider with needed information to treat Veteran's in a timely manner
- HealthShare Referral Manager (HSRM)
- Use HSRM to create authorization for care of Veterans
- Communicate with Community Care providers and insurance companies
- Document patient care in a secure database HSRM
- Complete authorizations for care and submit payment
General Manager
Lovington Transportation
05.2016 - 05.2018
- Overseen daily operations for 21 employees
- Maintained daily payroll sheets
- Provided mandatory training
- Maintained a working relationship with school administration officials regarding school bus issues
- Maintained driver qualification files
- Scheduled pre-employment physicals, background checks, drug and alcohol testing
- Provided Class B commercial driver license training for new employees
- Maintained excel spreadsheets for monthly billing to Lovington School District
- Created excel spreadsheets for students assigned to buses
- Maintained and created bus routes for 17 school buses
- Provided activity driving training for Lovington School District employees
- Compiled reports for Lovington School District to report to the State of New Mexico
Administrative Assistant
Lovington Transportation
12.2011 - 05.2016
- Scheduled buses to go out on school sponsored activities
- Certified school buss instructor
- Trained new employees on getting their Commercial Driver's License
- Billed Lovington School District for school sponsored activities
- Assigned eligible student to school buses for transportation to and from home
- Verified that logbooks and vehicle inspection reports met state standards
Administrative Assistant
Haarmeyer Electric
05.2011 - 12.2011
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Contributed to cost reduction efforts by identifying opportunities for process improvements and negotiating vendor contracts.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
Emergency Room Registration Clerk
Lea Regional Medical Center
02.2010 - 05.2011
- Streamlined patient registration process by implementing efficient data entry techniques and maintaining accurate records.
- Enhanced patient satisfaction by providing timely assistance and addressing their concerns during the registration process.
- Reduced waiting times for patients by effectively managing workloads and prioritizing urgent cases.
- Ensured proper documentation of insurance information, verifying coverage details, and obtaining necessary authorizations for treatment.
- Maintained strict adherence to HIPAA regulations, safeguarding sensitive patient information through proper handling and storage practices.
- Collaborated with medical staff to facilitate seamless communication between departments, resulting in better coordination of care.
- Supported emergency room efficiency by promptly registering incoming patients and accurately entering relevant medical history information into the system.
- Assisted with patient discharge procedures, ensuring all necessary paperwork was completed and properly filed for future reference.
- Continuously updated knowledge on insurance policies, medical terminology, and regulatory guidelines to stay current with industry standards.
- Coordinated patient admissions, transfers, and discharges with nursing staff for smooth transitions within the hospital setting.
- Handled high-pressure situations calmly, effectively managing multiple tasks while maintaining a professional demeanor throughout busy shifts in the emergency room.
- Provided exceptional customer service to diverse populations, accommodating language barriers or special needs when necessary during the registration process.
Program Support Assistant
Department Of Veterans Affairs
03.2009 - 02.2010
- Created detailed expense reports and request for capital expenditures
- Ordered and distributed office supplies while adhering to a fixed office budget
- Answered and managed incoming/outgoing calls while recording accurate messages
- Obtained signatures for financial documents, internal and external invoices
- Knowledge with CEOSH, FMR, state license requirements, WTVAHCS and GSA regulations
- Tracked all vehicle history from time of purchase
Patient Services Assistant
Department Of Veterans Affairs
06.2001 - 04.2009
- Enhanced patient satisfaction by providing efficient and courteous assistance during check-in and check-out procedures.
- Assisted in maintaining a clean and welcoming environment for patients, ensuring optimal comfort during their visits.
- Streamlined appointment scheduling processes, resulting in reduced wait times and improved patient experience.
- Collaborated with medical staff to facilitate timely communication of test results to patients, expediting their treatment plans.
- Arranging and assisting with hospital admissions
- Verified eligibility through DD-214 and HINQ
- Covered for AOD
- Completed gains and loss report for morning report
- Paid travel pay to eligible veterans
- Completed death certificates
- Assisted telehealth nurses setup the health buddy program
- Fugitive Felon coordinator
Education
GED -
Big Spring High School
Big Spring, TX05.1995
Skills
- Supply Ordering
- Budget Administration
- Risk Management
- POS Systems
- Shift Scheduling
- Loss Prevention
- Personnel Development
- Customer Service Management
- Payroll Management
- Employee Training
- Hourly Shift Management
- Retail Inventory Management
- Report Generation
- Team Development
- Bank Deposit Procedures
- Customer Relations
- Flexible Schedule
- Store Opening and Closing
- Customer Service
- Database Management
- Team Leadership
- Bilingual
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
References
Sarah Koch
Administrative Officer
Consolidated Mail Outpatient Pharmacy
(520) 209-3104
Francisco Martinez
Supervisor
Community Care
(520) 792-1450 ext 6320
Amber Parades
Program Analyst
GPM
(432) 213-0566
Timeline
Store Manager
Sally Beauty Holdings Inc.
08.2022 - Current
Program Support Assistant
Department Of Veterans Affairs
06.2018 - 07.2022
General Manager
Lovington Transportation
05.2016 - 05.2018
Administrative Assistant
Lovington Transportation
12.2011 - 05.2016
Administrative Assistant
Haarmeyer Electric
05.2011 - 12.2011
Emergency Room Registration Clerk
Lea Regional Medical Center
02.2010 - 05.2011
Program Support Assistant
Department Of Veterans Affairs
03.2009 - 02.2010
Patient Services Assistant
Department Of Veterans Affairs
06.2001 - 04.2009
GED -
Big Spring High School
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