Roxanne Ybarra
Big Spring,United States
Summary
Program Support Assistant with extensive expertise in patient care coordination and advanced telecommunication. Demonstrates exceptional skills in inventory management, cost-saving measures, and employee retention. Passionate about improving service quality and efficiency, aiming to drive impactful results in future roles.
Overview
15
15
years of professional experience
Work History
Public Transportation Driver
West Texas Opportunities, Inc
Big Spring
02.2024 - Current
- Ensure safe passenger transport, strictly adhering to schedules and routes, enhancing reliability
- Assist passengers with special needs, improving overall customer satisfaction and accessibility
- Conduct routine vehicle inspections, ensuring operational safety and high reliability
- Report and document incidents promptly, contributing to improved service protocols and safety
- Optimize routes and schedules, reducing travel time by 14%, increasing efficiency
- Implement safety protocols and training, resulting in a 19% decrease in incidents
- Maintain meticulous records of vehicle maintenance and passenger feedback, enhancing service quality
- Facilitated timely passenger boarding and alighting, increasing route efficiency and customer satisfaction
- Work closely with dispatch and maintenance teams, fostering a cooperative environment and improving service reliability
- Monitored weather and traffic conditions to adjust routes, improving punctuality and reducing passenger wait times.
Store Manager
Sally Beauty Holdings Inc.
Midland, TX
08.2022 - 01.2024
- Implemented cost-saving measures and optimized inventory, enhancing store profitability by 12%
- Trained staff in service and product knowledge, resulting in a 15% increase in customer satisfaction
- Designed creative visual merchandising and strategic layouts, boosting sales by 8%
- Developed a successful employee retention plan, reducing staff turnover by 18%
- Maintained a clean and safe store environment, ensuring smooth daily operations
- Implemented a robust inventory management system, reducing stock discrepancies by 20% and optimizing product availability
- Fostered a collaborative work environment, improving team morale and contributing to a 10% boost in customer satisfaction ratings
- Developed and executed strategic visual merchandising plans, driving a 25% increase in seasonal sales
- Pioneered an employee retention program, reducing staff turnover by 30% and enhancing overall team stability.
Program Support Assistant GS-6
Department Of Veterans Affairs
Tucson, AZ
06.2018 - 07.2022
- Coordinated patient appointments with community providers, ensuring timely care for Veterans
- Maintained a 30-day turnaround for Community Care Consults, improving care delivery
- Utilized CPRS and VistA systems for patient lookup, verification, and document management
- Reviewed and uploaded external provider documents to VistA imaging, ensuring accurate records
- Communicated with community care providers and insurance companies to complete authorizations
- Led initiatives to improve patient care coordination, resulting in a 20% increase in timely appointments for Veterans
- Directed the scheduling and documentation processes, ensuring a 30-day turnaround for all Community Care Consults
- Worked with community providers to streamline patient appointments, reducing scheduling time by 15%, enhancing care delivery
- Reviewed and validated patient records, minimizing errors and maintaining accurate documentation for over 1,000 consults annually
- Implemented efficient patient lookup and verification protocols, significantly reducing errors and improving patient care documentation
- Reviewed and corrected over 5,000 patient records annually, ensuring compliance with VA standards and minimizing documentation errors.
General Manager
Lovington Transportation
Lovington, NM
05.2016 - 05.2018
- Directed daily operations for 21 employees, ensuring workflow efficiency and policy adherence
- Processed payroll accurately and on time, maintaining employee satisfaction
- Conducted training sessions to enhance staff skills and compliance
- Collaborated with school administration to resolve transportation issues promptly
- Maintained driver qualification files, ensuring regulatory compliance
- Scheduled and coordinated pre-employment checks, ensuring thorough vetting
- Provided Class B CDL training for new hires, improving driver readiness
- Created Excel spreadsheets for billing and bus assignments, ensuring accuracy
- Optimized bus routes for 17 school buses, improving efficiency and punctuality
- Compiled detailed reports for state compliance, ensuring district accountability
- Scheduled school buses, ensuring timely and efficient transportation for all activities
- Certified and trained new CDL employees, enhancing team skills and compliance
- Billed school district accurately, ensuring timely financial transactions
- Assigned students to buses, optimizing routes for safety and efficiency
- Verified logbooks and vehicle inspections, maintaining state compliance
- Worked with school district to bill and manage transportation costs, ensuring accurate and timely invoicing
- Assigned students to buses, optimizing routes and ensuring efficient transportation.
Emergency Room Registration Clerk
Lea Regional Medical Center
Hobbs, NM
02.2010 - 05.2011
- Streamlined patient registration, reducing wait times and improving patient flow in the ER
- Enhanced patient satisfaction by addressing concerns promptly during registration
- Ensured accurate insurance documentation, verifying coverage and obtaining authorizations
- Collaborated with medical staff for seamless departmental communication and care coordination
- Maintained HIPAA compliance, safeguarding sensitive patient information
- Compiled detailed expense reports and capital expenditure requests, ensuring financial accuracy
- Ordered and distributed office supplies within budget, optimizing resource allocation
- Managed calls and recorded accurate messages, enhancing communication efficiency
- Secured signatures for financial documents and invoices, ensuring regulatory compliance
- Tracked vehicle history from purchase, maintaining comprehensive records
- Accurately recorded and managed call logs, ensuring timely follow-ups and clear communication channels
- Facilitated interdepartmental communication, ensuring seamless project coordination and timely completion
- Oversaw financial document processing, securing compliance and reducing errors by 15%
- Analyzed vehicle purchase history, maintaining detailed records for audit readiness
- Implemented a call log system, improving follow-up efficiency and customer satisfaction
- Monitored and updated vehicle history records, ensuring data integrity for audit purposes.
Program Support Assistant GS-7
Department Of Veterans Affairs
Big Spring, TX
03.2009 - 02.2010
- Enhanced patient satisfaction by reducing wait times through efficient check-in/out processes
- Maintained a clean environment, ensuring patient comfort during visits
- Streamlined appointment scheduling, reducing wait times and improving patient experience
- Collaborated with medical staff to expedite treatment plans by promptly communicating test results
- Arranged and assisted with hospital admissions, ensuring seamless patient transitions
- Facilitated effective communication among medical teams, ensuring timely and accurate patient care
- Ensured precise management of patient records, enhancing data accuracy and compliance with regulations
- Processed insurance claims efficiently, reducing patient billing errors and improving satisfaction
- Led a team to implement electronic health records, enhancing data management and compliance
- Coordinated with social workers to address patient needs, ensuring comprehensive care plans
- Monitored inventory of medical supplies, ensuring availability and timely replenishment.
Education
GED -
Howard Community College
Big Spring, TX08.1995
Skills
- Cost-saving measures
- Employee retention
- Inventory management
- Customer service
- Patient care coordination
- Telecommunication
- Visual merchandising
Languages
- English
- Spanish
References
- Sarah Koch, Department of Veteran Affairs, 9285814896
- Francisco Martinez, Department of Veteran Affairs, 5207921450 ext 6320
- Amber Parades, Department of Veteran Affairs, 4322130566
- Mark Arista, Department of Veteran Affairs, 4322637361
Languages
Spanish
Native/ Bilingual
Timeline
Public Transportation Driver
West Texas Opportunities, Inc
02.2024 - Current
Store Manager
Sally Beauty Holdings Inc.
08.2022 - 01.2024
Program Support Assistant GS-6
Department Of Veterans Affairs
06.2018 - 07.2022
General Manager
Lovington Transportation
05.2016 - 05.2018
Emergency Room Registration Clerk
Lea Regional Medical Center
02.2010 - 05.2011
Program Support Assistant GS-7
Department Of Veterans Affairs
03.2009 - 02.2010
GED -
Howard Community College
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