Non-Profit Volunteer Work
Roxanne Duquette
Executive Coordinator/Assistant
Worcester,MA
Summary
Dynamic Executive Coordinator with a proven track record at Rethinc Inc., excelling in strategic planning and client engagement. Expert in MS Office and adept at fostering professional relationships. Recognized for streamlining processes and enhancing operational efficiency, while maintaining a strong focus on stakeholder satisfaction and deadline management.
Skills
- Meeting coordination
- Calendar management
- Professional communication
- Client relationship management
- Executive support
- Travel planning
- Document management
- File management
- Team collaboration
- Privacy protection
- MS Office proficiency
- Zoom proficiency
- Teams proficiency
- CRM proficiency
- Project management
- Event management
- Financial tracking
- Vendor relations
- Contract analysis
- Problem resolution
- Detail-oriented
- Adaptability to change
- Professional ethics
- Deadline management
- Stakeholder facilitation
- Briefing preparation
Accomplishments
- Explained the process of a new product to contractors which enabled them to utilize all key functionality and best understand the process's value.
- Alleviated customer issues immediately through careful research, case triaging, and active listening, enabling problems to be remedied before escalation.
- Served as a client advocate, providing excellent service, and exemplary support, which resulted in several lucrative contracts attained through word-of-mouth referrals.
- Achieved Contractor retention by effectively helping with arising issues and correspondence.
- Collaborated with a team of 60 in the implementation of SVP/EVP "Roll Out".
- Recently opened my own LLC offering virtual administrative services to busy professionals.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Overview
13
13
years of professional experience
Work History
Executive Coordinator & Client Success Manager
Rethinc Inc.
01.2024 - Current
- Led strategic planning initiatives and managed website and media oversight for improved client engagement
- Developed and maintained executive calendars, effectively coordinating internal and external meetings
- Produced polished presentations leveraging advanced MS Office Suite tools
- Streamlined office equipment usage by identifying inefficiencies
- Processed invoices efficiently, and ensured accuracy before submission
Customer Service & Account Reconciliation
UnitedHealth Group/ Optum
Marlborough, MA
03.2022 - 10.2024
- Managed bill type inquiries, insurance issues, denial letters, and lab orders
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries
- Updated databases with new and modified customer data
- Assisted customers with price checks and addressing other inquiries
- Determined accurate prices for customer services, consistently searching for deals and best prices
- Adjusted bills and refunded money to resolve customers' service or billing complaints
Executive/Personal Assistant
Personal Paralegal
Ayer, MA
02.2021 - 03.2024
- Filed court documents ensuring compliance with procedures and deadlines; prepared expense reports handling billing documentation
- Organized work projects around client's house
- Proofread documents prior to submission to ensure accuracy and completeness
- Prepared and edited correspondence, reports, and presentations to support business operations
- Scheduling conflicts and optimizing time management
- Maintained an organized filing system for easy access to documents when needed
- Maintained clerical correspondence via email and phone
- Handled confidential documents and communications with discretion, safeguarding sensitive information
- Provided personal support to the executive, including errand running and personal shopping
Operations Manager
Milk & Sugar
Charlton, MA
10.2020 - 07.2022
- Analyzed financial data and optimized schedules for improved efficiency
- Directed operations staff by providing guidance, training, and support in order to meet company objectives
- Monitored progress by establishing plans, budgets and measuring results
- Monitored and improved efficiency of processes, team performance, and customer service
- Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction
- Implemented campaigns and promotions to help with developing goods and services
- Maintained accurate inventory records to track stock levels and minimize costs
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel
- Delivered positive customer experiences by implementing effective quality assurance practices
Medical Assistant Program Instructor
Peak Medical Academy
Worcester, MA
03.2016 - 03.2018
Medical Assistant
Reliant Medical Group- Cardiology (WMC)
Worcester, MA
06.2013 - 02.2015
- Organized charts, documents and supplies to maintain team productivity
- Operated x-ray and electrocardiogram (EKG) to administer diagnostic tests
- Prepared laboratory specimens for analysis and organized lab results for review by the physician
- Answered phones, scheduled appointments, greeted patients and ordered supplies
- Kept facility stocked with necessary supplies, equipment and instruments
- Monitored vital signs of hospitalized patients throughout their stay at the hospital or clinic setting
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician
- Documented notes during patient visits
- Secured patient information and maintained patient confidence by completing and safeguarding medical records
Medical Assistant
Reliant Medical Group- Urgent Care
Worcester, MA
10.2012 - 06.2013
- Stocked clinical workstations and procedure rooms with necessary supplies
- Ensured that all required documentation was completed prior to patient discharge from the clinic
- Monitored vital signs including temperature, pulse rate, respirations, blood pressure, height and weight and pain level
- Interpreted and evaluated diagnostic tests to identify and assess patient's condition
- Greeted and assessed patients' needs, complaints, and symptoms to provide appropriate care
- Assessed patient conditions, monitored behaviors and updated supervising physicians with observations and concerns
Education
Associates - Business Administration
MWCC
Gardner, MA01.2026
Associates - Medical Assisting
Salter College
01.2012
Timeline
Executive Coordinator & Client Success Manager
Rethinc Inc.
01.2024 - Current
Customer Service & Account Reconciliation
UnitedHealth Group/ Optum
03.2022 - 10.2024
Executive/Personal Assistant
Personal Paralegal
02.2021 - 03.2024
Operations Manager
Milk & Sugar
10.2020 - 07.2022
Medical Assistant Program Instructor
Peak Medical Academy
03.2016 - 03.2018
Medical Assistant
Reliant Medical Group- Cardiology (WMC)
06.2013 - 02.2015
Medical Assistant
Reliant Medical Group- Urgent Care
10.2012 - 06.2013
Associates - Business Administration
MWCC
Associates - Medical Assisting
Salter College
Awards
- PTK acceptance, PHI Theta Cappa honor society, 2020, Acknowledgment for my GPA
- NSLS acceptance, National Society of Leadership and Success, 2020, Acknowledgment for GPA/business career path
References
References available upon request.
Awards
- PTK acceptance, PHI Theta Cappa honor society, 2020, Acknowledgment for my GPA
- NSLS acceptance, National Society of Leadership and Success, 2020, Acknowledgment for GPA/business career path
Interests
Reading
Life Long Learning
Marketing/Sales
Software
Google Workspace (Docs, Sheets, Slides, Gmail)
Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Scheduling platforms
Google/Microsoft Calendar
Microsoft Teams
Zoom
Experience with CRM systems
Project tracking systems
Task management platforms
Database management for customer records
Invoice processing systems
Document organization and retrieval systems
Languages
English
Native language
Work Preference
Work Type
Part TimeContract WorkGig WorkWork Location
RemoteHybridImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsTeam Building / Company RetreatsHealthcare benefitsPaid time offQuote
Where you stumble and fall, there you discover the gold.
Joseph Campbell
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