Roxanne Brooks

• Developed engaging content strategies to enhance brand visibility across multiple platforms.
• Crafted high-quality content through active engagement with the product to highlight its utilities and benefits
• Boosted brand engagement by creating compelling social media posts and campaigns.
• Improved community interaction on social media platforms, responding to comments and messages, fostering loyal and active community.
• Crafted email marketing campaigns that nurtured leads into conversions, utilizing compelling copy and targeted messaging.
• Analyzed content performance metrics to refine strategies and drive user engagement.
• Applied current editing and photography tools to tell great stories.
• Elevated brand visibility across social media platforms by consistently creating and sharing engaging content tailored to target audience interests.
• Continuously honed content strategy by regularly monitoring data analytics, using insights to inform future decision-making and drive ongoing improvements.
• Produced series of video tutorials, simplifying complex topics, which significantly increased subscriber count and viewer retention.

• Showcased an ability to learn and excell at new tasks quickly
• Quickly building strong report with guests
• Upselling premium menu items
• Consistently single-handedly sold between $3K-$6K in under 7 hours
• Keeping calm, organized and efficient while under pressure in a fast-paced, high-energy environment
• Providing clear and concise information regarding food selection and diet facts
• Delivering exceptional customer service, ensuring satisfaction and repeat business.
• Trained new servers on menu items, service standards, and operational procedures.
• Implemented suggestions for improving workflow efficiency in busy dining environments.
• Resolved customer complaints effectively, enhancing overall service quality and reputation.
• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.

• Enhanced brand recognition through the development of tailored marketing materials and visually appealing graphics.
• Conducted market research to identify emerging trends, enabling development of timely and relevant content that resonated with audience.
• Analyzed performance data to refine content strategy, leading to improved engagement metrics across all channels.
• Implemented user feedback system on website to gather insights, using this feedback to guide future content creation.
• Implemented creative techniques to create unique performances.
• Developed engaging content strategies to enhance brand visibility across multiple platforms.
• Analyzed content performance metrics to refine strategies and drive user engagement.
• Continuously honed content strategy by regularly monitoring data analytics, using insights to inform future decision-making and drive ongoing improvements.
• Improved community interaction on social media platforms, responding to comments and messages, fostering loyal and active community.

• Delivered exceptional customer service, ensuring satisfaction and repeat business.
• Cultivated warm relationships with regular customers.
• Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
• Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
• Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
• Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
• Assisted in training new hires, providing guidance on restaurant standards and best practices.
• Resolved customer complaints promptly and professionally to maintain positive reputation.
• Set positive tone for entire dining experience as first point of contact for incoming guests.
• Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
• Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
• Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
• Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
• Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.

• Enhanced customer satisfaction through attentive service and product knowledge.
• Engaged with customers to build rapport and loyalty.
• Developed and maintained strong relationships with diverse clientele.
• Trained new staff on sales techniques and customer engagement strategies.
• Collaborated with team to achieve sales targets and improve store performance.
• Implemented visual merchandising standards to optimize product presentation.
• Analyzed customer feedback to identify areas for service improvement.
• Built relationships with customers to encourage repeat business.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Provided positive first impressions to welcome existing, new, and potential customers.

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