Summary
Overview
Work History
Education
Skills
Timeline
Generic

Roxanne Rose Wheeler

Cottonwood,AZ

Summary

Proven track record in enhancing customer satisfaction and streamlining operations, evidenced by role at Jamie Sun Hair. Skilled in cash handling and customer service, successfully managed transactions and fostered strong client relationships. Achieved a significant increase in repeat business by prioritizing efficient service and effective problem-solving.

Overview

7
7
years of professional experience

Work History

Salon Assistant

Jamie Sun Hair
01.2020 - 01.2021
  • Processed payments, entering sales in register for prompt customer service.
  • Answered telephone calls to provide information and schedule new appointments.
  • Kept accurate records of all transactions, ensuring proper accounting procedures were followed at the end of each day.
  • Set appointments for approximately 12 clients per day.
  • Pre-booked clients for follow-up visits and promoted salon services and retail products.
  • Tanning beds all duties cleaning booking payments
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Developed strong relationships with repeat customers through friendly service interactions.
  • Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
  • Offered exceptional service and support to walk-in and scheduled customers.

Office, Sale and Packaging

Swans Industries - RV Parts Warehouse
01.2016 - 01.2019
  • Conducted research to address shipping errors and packaging mistakes.
  • Coordinated logistics operations for timely delivery of products to clients, minimizing delays or disruptions in supply chains.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Adapted quickly to new technologies implemented at Sage systems, ensuring seamless transition periods for both staff and customers.
  • Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
  • Lots of over the phone transactions along with returns. Most of transactions over the phone or computer programming system.
  • Managed daily deposit-related activities, ensuring compliance with all regulatory requirements.
  • Streamlined deposit processing procedures for improved efficiency and accuracy.
  • Managed approximately 30 incoming calls, emails and faxes per day from customers.'

Restaurant Server

Sherie's and Pies
01.2014 - 01.2016
  • Cultivated warm relationships with regular customers.
  • Maintained clean and welcoming dining environment for guest comfort and enjoyment.
  • Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
  • Greeted new customers, discussed specials, and took drink orders.
  • Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

GED -

COCC
Bend, OR
06.2009

Skills

  • Budgeting and finance
  • Customer Service
  • Inventory organization
  • Cash handling expertise
  • Cash Handling
  • Payment Processing
  • Sales expertise
  • Sales closing
  • Customer Orders

Timeline

Salon Assistant

Jamie Sun Hair
01.2020 - 01.2021

Office, Sale and Packaging

Swans Industries - RV Parts Warehouse
01.2016 - 01.2019

Restaurant Server

Sherie's and Pies
01.2014 - 01.2016

GED -

COCC

Similar Profiles

CREATE PROFILE
Roxanne Rose Wheeler