Summary
Overview
Work History
Education
Skills
Accomplishments
Professionalworkaccomplishments
Leadershipskillscommunityinvolvement
Volunteer Experience
Timeline
Generic

Roxcine Lewis

Margate,Florida

Summary

As a dedicated Higher Education and a student of Philosophy a I possess excellent critical, analytical, synthesizing and problem-solving skills. My professional work experience of meeting company goals and working in various industries with consistent organized practices has helped me with working under pressure and adapting to new situations and challenges. My experiences in research both as a student and as a professional, has equipped me with strong communication skills both written and oral; skills I believe are important in not only becoming an Attorney but also with being a successful Law Student.

Overview

15
15
years of professional experience

Work History

Student Success Manager

Purdue University Global
01.2022 - Current
  • Student Advising
  • Review and and Process applications, ensuring that all required documents are submitted
  • Admissions Decisions
  • Financial Aid Counseling, provide basic information about financial aid options and scholarships available to students.
  • Retention and Enrollment Management, develop strategies for student retention and enrollment management.
  • Customer Service and Support

Graduate Assistant

Office of International Affairs Nova Southeastern
08.2021 - 12.2021
  • Assist the department with administrative tasks
  • Student consultations
  • Helped with logistics for events like orientations, workshops, and social programs
  • Document processing: Help process and email immigration documents

Admissions Advisor

Purdue University Global
03.2018 - 08.2021
  • Interview prospective students to determine their motivation for attending college.
  • Assists student withing understanding their career goals and the obstacles that might prevent them from starting or continuing their education.
  • Help students to overcome those obstacles, and ultimately help them identify the degree-program that best matches their needs
  • Complies With Legal Requirements
  • Makes Admission Decisions

Apple Tech Support Advisor

Teleperformance USA
01.2017 - 01.2018
  • Provide technical assistance and support to customers via various communication channels such as phone, email, chat, or in-person interactions.
  • Diagnose and resolve technical issues reported by customers related to hardware, software, applications, networks, or other IT-related problems.
  • Gathered information from customers to understand the nature of the problem and perform initial problem analysis and troubleshooting.
  • Utilize technical knowledge and troubleshooting skills to provide solutions or workarounds to technical issues. This may involve guiding customers through step-by-step instructions or remotely accessing their systems to resolve issues.

Assistant Lecturer/Tutor

The University of the West Indies Mona
09.2016 - 06.2017
  • Participated in weekly faculty meetings and contributed to curriculum review.
  • Initiated and facilitated classroom discussions.
  • Developed easy and open rapport with students to encourage engagement and academic progress.

Research Assistant

The University of the West Indies Mona
06.2015 - 06.2017
  • Performed statistical, qualitative, and quantitative analysis.
  • Participated actively in regular meetings with fellow researchers to discuss project updates, challenges faced, and lessons learned during ongoing activities.
  • Organized research materials, maintaining a well-ordered workspace conducive to productivity.
  • Gathered, arranged, and corrected research data to create representative graphs and charts highlighting results for presentations.

Applications Developer

Mona Information Technology Services
01.2013 - 06.2017
  • Optimized application performance by identifying and rectifying coding inefficiencies.
  • Troubleshot complex application issues, providing timely resolutions to maintain optimal system functionality.
  • Collaborated with cross-functional teams to deliver high-quality software solutions within tight deadlines.
  • Delivered comprehensive documentation for developed applications, facilitating ease of maintenance and future updates.

Social Media Manager

Mona Information Technology Services
01.2013 - 01.2017
  • Increased customer engagement through social media.
  • Managed multiple social media platforms, ensuring a consistent brand voice and message.
  • Boosted engagement rates with the creation of compelling and visually appealing content.
  • Monitored online presence of company's brand to engage with users and strengthen customer relationships.
  • Optimized posting schedules based on platform-specific analytics to maximize content visibility.
  • Developed marketing content such as blogs, promotional materials, and advertisements for social media.

Invigilator and Tutor

Grade Six Achievement Testing and Development program
01.2012 - 08.2014
  • Supported students with helpful study habits and exam strategies.
  • Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
  • Provided one-on-one tutoring sessions, tailoring instruction to meet the specific needs of each student while promoting independent learning skills.
  • Increased student comprehension by utilizing personalized teaching methods and adapting to individual learning styles.
  • Developed student confidence through positive reinforcement strategies.

Library Student Assistant

The University of the West Indies Mona
08.2011 - 01.2014
  • Organized returned books and materials and assisted with shelving.
  • Improved library organization by accurately shelving books and other materials according to the Library of Congress Classification system.
  • Assisted library staff with clerical duties to help lighten workload.
  • Maintained a clean and welcoming environment by performing regular cleaning tasks, contributing to a positive atmosphere for patrons.

Business Law Tutor

Portmore Community College
01.2009 - 01.2010
  • Enabled underachieving students to reach target attainment levels by providing individualized coaching and activities.
  • Used personalized learning plans to guide students to deeper understanding of course material and learning styles.
  • Implemented creative instructional techniques to address the unique challenges faced by students with learning differences.
  • Promoted critical thinking skills through engaging activities and consistent reinforcement of complex concepts.

Education

Master of Science - Higher Education Administration

Purdue University Global
West Lafayette, IN

Master of Arts - Philosophy

University of The West Indies Mona
Kingston, Jamaica

Bachelor of Arts - Philosophy

University of The West Indies Mona
Kingston, Jamaica
09.2015

Associate of Arts - General Studies

Portmore Community College
Portmore, St Catherine, Jamaica
07.2010

High School Diploma -

Savanna La Mar High School
Savanna La Mar, Westmoreland, Jamaica
07.2008

Skills

  • Strong command of the English Language
  • Team Leadership
  • Time Management
  • Verbal and written communication
  • Complex Problem-Solving
  • Policy Implementation
  • Negotiation and Conflict Resolution
  • Good Judgment
  • Process Improvement
  • Interpersonal Relations
  • Adaptability
  • Attention to Detail

Accomplishments

  • Excellent performance in English Language, Religious Education, Mathematics and Social Studies for three consecutive years (2004-5,2005-6 and 2006-7)
  • Honoured student for excellent performance in both units I and II in the Caribbean Advanced Proficiency Examination CAPE Law (2008-9,2009-10)
  • Excellent performance in Ethics and Applied Ethics for having achieved the second highest score (2010-2011)
  • Excellent performance in Ancient Philosophy for having achieved the highest score (2010-2011)

Professionalworkaccomplishments

  • 84% student success rate as a Tutor in both Law and Philosophy
  • Aided in the Creation and Transformation of the Inner-City Grade Six Achievement Test (GSAT) programme.
  • Lead the Mona Information Technology Social Media Marketing Team (MITS)
  • Created and Implemented the Mona Information Technology Social Media Handbook
  • Assisted in writing papers that were presented by Lecturers at Conferences
  • Assist with team Training and Development for Admissions

Leadershipskillscommunityinvolvement

  • Assigned Sub-perfect overseeing forms 1-3 (2006-2007)
  • Assigned Perfect overseeing forms 1-4 (2007-2008)
  • Student Counsellor (2006-2008)
  • Public Relations Officer (P.RO) for the Kingwood Community Club (2007-2008)
  • Lead Student Planner for the Graduation Committee, Savanna La Mar High (2008)
  • Member of the Yearbook Committee, Savanna La Mar High (2008)
  • Events Planner For the UWI Philosophy Society (2012-2015)
  • Member of the MITS Orientation Team (2014, 2015, 2016)
  • Member of the MITS Marketing Team (2014-2017)
  • Member of the UWI Mona Research Day Committee (2013-2017)
  • Graduate Coordinator for the UWI Philosophy Society (2016-2017)

Volunteer Experience

  • Community Outreach Officer for The Savanna La Mar High Outreach Program (2007-2008)
  • Volunteered Committee Member of the University of the West Indies Philosophy Day (2010, 2012 and 2013)
  • Volunteered Committee Member of the University of the West Indies Research Day (2012 and 2013)
  • Volunteered planning Committee Member for the Inner-City GSAT Revision programme (2012-2014)
  • Volunteer Youth Organizer for the Brethren Assembly Carribean Youth Conferences (2020-Present)

Timeline

Student Success Manager

Purdue University Global
01.2022 - Current

Graduate Assistant

Office of International Affairs Nova Southeastern
08.2021 - 12.2021

Admissions Advisor

Purdue University Global
03.2018 - 08.2021

Apple Tech Support Advisor

Teleperformance USA
01.2017 - 01.2018

Assistant Lecturer/Tutor

The University of the West Indies Mona
09.2016 - 06.2017

Research Assistant

The University of the West Indies Mona
06.2015 - 06.2017

Applications Developer

Mona Information Technology Services
01.2013 - 06.2017

Social Media Manager

Mona Information Technology Services
01.2013 - 01.2017

Invigilator and Tutor

Grade Six Achievement Testing and Development program
01.2012 - 08.2014

Library Student Assistant

The University of the West Indies Mona
08.2011 - 01.2014

Business Law Tutor

Portmore Community College
01.2009 - 01.2010

Master of Science - Higher Education Administration

Purdue University Global

Master of Arts - Philosophy

University of The West Indies Mona

Bachelor of Arts - Philosophy

University of The West Indies Mona

Associate of Arts - General Studies

Portmore Community College

High School Diploma -

Savanna La Mar High School
Roxcine Lewis