Serves as primary contact and liaison between clients and agent of choice. Prepare well-researched and accurate documents. Manages office calendar, schedules appointments and effectively handles general administrative tasks. Manage, organize, and maintain accurate customer data. Proficient user of MS Office (Word, Excel, PowerPoint, and Outlook) and Client Profiles. Ability to type 65 WPM. Ability to plan and conduct board meetings. Experience working under pressure; providing quality work with a sense of urgency. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Hi, I’m
Roxianne Marsh
Atlanta,GA
Summary
Overview
19
years of professional experience
Work History
Tax R Us
Tax Preparer Specialist
01.2017 - Current
Job overview
- Completed and filed returns with tax departments at local, state and federal levels.
- Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Prepared tax returns, extensions, tax planning calculations and write-ups for organizations and entities.
- Prepared written responses or tax return amendments to resolve state and federal notices.
- Facilitated communication between clients and tax authorities.
- Contacted IRS or other relevant government organizations on behalf of client to address issues related to tax self-preparation.
- Managed over 50 customer calls per day.
CARTRIDGEWORLD OF ROME
Customer Liaison
01.2013 - 03.2015
Job overview
- Maintain calendar of events and local community functions
- Responsible for scheduling the following: the day to day routing of product destination, what time a client would receive said product , handle all dates of returns for recycling
- Assists with the following: assuring customer complaints are handled in a timely matter, maintaining store cleanliness and routine call backs to maintain a healthy client relationship
- Acts as a contact with our sales team and toner providers
- Provides exceptional customer service to clients
- Enhance stores' reputation by serving on the Contribution Committee and Marketing
- Committee.
- Improved program effectiveness by implementing strategic process improvements.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
STATE FARM INSURANCE Ellenwood
Administrative Assistant, I Technical Support
01.2014 - 02.2015
Job overview
- Schedule Agents' Meetings with new and old clients
- Collected payments and reviewed coverages
- Filed and organized paperwork in W Drive
- Kept daily log of client issues and addressed accordingly
- Provided each client individualized personal experience in office
- Maintained purchased and arraigned all office supplies
- Executed record filing system to improve document organization and management
- Restocked supplies and placed purchase orders to maintain adequate stock levels
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes
MACK II DBA EDYS
Assistant Store Manager
01.2007 - 01.2009
Job overview
- Supported assigned store manager with all daily office tasks, while maintaining communication with owner, employee and patrons
- Maintained, organized, and updated over 40 different products
- Responsible for the supervision of a staff of six or more people
- Successful employee retention of 98%
- Improved customer service from client feedback by implementing new sales techniques and following through with customer complaints
- Effectivley trained 15 employees to transition into management
DuestchTelecom T-Mobile
Customer Service Representative
01.2004 - 01.2006
Job overview
- Responsible for customer in digital equipment division
- Duties included; answering customer inquiries, problem solving, and providing detailed information on new products
- Provided support to sales team ensuring all sales and service objectives were met
- Assisted with training new customer service representatives and associates
- Work accurately and quickly under pressure
- Meet schedules and time lines.
- Answered constant flow of customer calls with minimal wait times.
- Recommended products to customers, thoroughly explaining details.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Cross-trained and backed up other customer service managers
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Insurance Producer State Farm Insurance
01.2004 - 01.2006
Job overview
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Answered average of 80 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
Education
Atlanta Technical CollegeAtlanta, GA
Associates of Science from Paralegal Studies
2010
University Overview
Skills
- Inputting Claims
- Call Centers
- Data Evaluation
- Customer Service and Assistance
- Microsoft Office
- Invoice Preparation and Processing
- Cash Counting
- Corporate tax preparation
- Tax return preparation
Affiliations
Affiliations
The Gate City Bar Paralegal Association 2011- PresentTimeline
Tax Preparer Specialist
Tax R Us
01.2017 - Current
Administrative Assistant, I Technical Support
STATE FARM INSURANCE Ellenwood
01.2014 - 02.2015
Customer Liaison
CARTRIDGEWORLD OF ROME
01.2013 - 03.2015
Assistant Store Manager
MACK II DBA EDYS
01.2007 - 01.2009
Customer Service Representative
DuestchTelecom T-Mobile
01.2004 - 01.2006
Insurance Producer State Farm Insurance
01.2004 - 01.2006
Atlanta Technical College
Associates of Science from Paralegal Studies
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