ROXIE LEWIS
Upper Marlboro,MD
Summary
Knowledgeable Operations Manager with solid foundation in optimizing operational processes and driving efficiency improvements. Proven track record of managing cross-functional teams to achieve project milestones and streamline workflows. Experienced with overseeing complex operational functions and implementing process enhancements. Utilizes leadership skills to drive team collaboration and meet organizational benchmarks.
Overview
26
26
years of professional experience
Work History
Operations Manager, Facilities
United States Institute of Peace
Washington, DC
12.2018 - 03.2025
- Project management and facilities operations oversight and supported the Managing Director of Operations.
- Streamlined facility operations, enhancing workflow efficiency and achieving substantial improvements in overall productivity.
- Maintained rigorous oversight of operations budget, processing vendor contracts and invoices to uphold financial accuracy.
- Streamlined operational processes to enhance efficiency across departments.
- Led cross-functional teams to implement system improvements and best practices.
- Managed vendor relationships to ensure quality service delivery and cost efficiency.
- Coordinated resource allocation for projects, maximizing productivity and reducing delays.
- Facilitated communication between stakeholders to support strategic initiatives and objectives.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Analyzed and reported on key performance metrics to senior management.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts,
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Collaborated on final close-out of large-scale construction projects and operational start-up of two newly renovated buildings.
- Independent managed multiple facility enhancement projects throughout the USIP campus.
Property Manager
Akridge
Washington, DC
11.2007 - 03.2018
- Managed Class A properties, boosting tenant satisfaction and operational efficiency.
- Manage commercial and retail properties for over 10 years.
- Oversaw security and maintenance staff, ensuring compliance with safety and building codes.
- Led construction projects, enhancing property value and tenant experience.
- Cultivated investor relationships, delivering transparent financial reporting.
- Optimized utility usage, achieving cost savings and sustainability goals.
- Coordinated with engineering and maintenance teams to conduct thorough property inspections, ensuring operational integrity and tenant trust.
- Mentored junior staff on property management best practices, promoting a collaborative work environment and enhancing team performance.
- Coordinated vendor relationships, negotiating contracts to secure favorable terms and services.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Collaborated with real estate agents and brokers to showcase properties effectively, attracting prospective tenants or buyers quickly.
Executive Assistant to President and COO/Meeting Planner
National Grange
Washington, DC
05.2006 - 11.2007
- Supported President and COO with travel logistics and executive tasks, enhancing efficiency.
- Coordinated Board meetings and annual conventions, ensuring seamless execution.
- Managed financial reports and building operations, contributing to organizational stability.
- Facilitated vendor and guest clearance, maintaining high security standards.
- Streamlined conference room scheduling and event planning for optimal resource use.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Developed and implemented efficient office procedures to enhance administrative operations.
- Prepared comprehensive reports and presentations for board meetings and strategic planning sessions.
- Organized and coordinated conferences and monthly meetings.
- Answered high volume of phone calls and email inquiries.
- Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
Executive Assistant to COO, President and Directors/Meeting Planner/Account Executive
Hauck & Associates, Inc.
Washington, DC
03.2000 - 01.2006
- Assisted COO in managing three associations, enhancing operational efficiency.
- Coordinated complex schedules and travel plans for executives, ensuring seamless operations.
- Served as liaison for Board of Directors, facilitating effective communication.
- Organized and participated in high-level meetings, maintaining accurate records.
- Managed financial reports and budgets, contributing to fiscal responsibility.
- Streamlined scheduling processes for the COO, enhancing time management and ensuring efficient use of executive resources.
- Coordinated logistics for board meetings, resulting in improved communication and decision-making among executive leadership.
- Executed meticulous arrangements for events, including site visits and contracts, ensuring seamless execution and client satisfaction.
Administrative Assistant to the Executive Director/Bookkeeper
Cystic Fibrosis Foundation
Bethesda, MD
11.1998 - 02.2000
- Provided comprehensive administrative support, contributing to a more organized workflow and enhancing overall efficiency for executive operations.
- Coordinated logistics for 26 fundraising events, ensuring seamless execution.
- Managed financial reports in Excel, providing accurate data for decision-making.
- Processed check requests and purchase orders, maintaining financial integrity.
- Prepared invoices and proposals, contributing to successful event outcomes.
- Coordinated logistics for meetings, fostering effective communication among the Executive Director and Event Coordinators to ensure seamless event execution.
- Maintained precise inventory records and processed purchase orders, ensuring optimal supply levels and minimizing operational disruptions.
Education
BBA - Business Administration
Francis Marion University
Florence, SC06.1998
Some College (No Degree) - Accounting
Winthrop University
Rock Hill, SCSkills
- Team leadership
- Operations management
- Customer service
- Planning and implementation
- Staff management
- Project management
- Operations oversight
- Performance monitoring
- MS office
- Client relationships
- Inventory control
- Project management abilities
- Invoice processing
- Retail operations management
- Business administration
- Assignment delegation
- Incidents management
- Cross-functional collaboration
- Purchasing and procurement
- Budget development and management
- Building and facility management
- Vendor sourcing
- Contract management
- Performance evaluations
- Expense reports
- Budgeting and forecasting
Timeline
Operations Manager, Facilities
United States Institute of Peace
12.2018 - 03.2025
Property Manager
Akridge
11.2007 - 03.2018
Executive Assistant to President and COO/Meeting Planner
National Grange
05.2006 - 11.2007
Executive Assistant to COO, President and Directors/Meeting Planner/Account Executive
Hauck & Associates, Inc.
03.2000 - 01.2006
Administrative Assistant to the Executive Director/Bookkeeper
Cystic Fibrosis Foundation
11.1998 - 02.2000
BBA - Business Administration
Francis Marion University
Some College (No Degree) - Accounting
Winthrop University