Roxie Medina
Nampa,ID
Summary
Dynamic leader with a proven track record at Jack in the Box, enhancing operational efficiency and customer satisfaction. Excelled in inventory control and team supervision, significantly reducing staff turnover. Skilled in complaint resolution and prioritization, adept at fostering trust and cooperation in high-pressure environments. Achievements include streamlining collections for Citibank, showcasing exceptional organizational skills and a passion for excellence.
Overview
7
7
years of professional experience
Work History
Restaurant Manager
Jack in the Box
02.2024 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
Collection Customer Service Representative
Citibank
11.2022 - 02.2024
- Reduced outstanding receivables by consistently following up on overdue payments and negotiating payment arrangements.
- Streamlined the collections process for enhanced efficiency and accuracy in tracking delinquent accounts.
- Conducted thorough investigations of disputed charges, ensuring accurate billing information was provided to customers while maintaining strict adherence to company policies.
- Supported continuous improvement initiatives by actively contributing ideas for process enhancements that would drive better results in collections operations.
- Developed strong relationships with customers through empathetic communication and active listening, resulting in increased trust and cooperation during collections efforts.
Legal Administrative Assistant
Idaho Department of Health and Welfare
08.2017 - 11.2022
- Supported multiple attorneys simultaneously by efficiently prioritizing tasks according to urgency or deadline requirements.
- Managed general clerical needs such as opening and closing files, scanning sheets and faxing documents.
- Facilitated clear communication between clients and attorneys by acting as a liaison to ensure all parties were informed of updates or changes.
- Prepared drafts of forms, letters and agreements for legal staff use.
- Streamlined legal processes by drafting and proofreading documents, ensuring accuracy and timely completion.
Education
Associate of Science - Medical Technology
Stevens Henager Collage
Nampa, ID05-2012
Skills
- Inventory control and record keeping
- Passion for customer satisfaction
- Organization and prioritization
- Complaint resolution
- Supervisory skills
Languages
Spanish
Professional Working
Timeline
Restaurant Manager
Jack in the Box
02.2024 - Current
Collection Customer Service Representative
Citibank
11.2022 - 02.2024
Legal Administrative Assistant
Idaho Department of Health and Welfare
08.2017 - 11.2022
Associate of Science - Medical Technology
Stevens Henager Collage
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