Summary
Overview
Work History
Education
Skills
References Available
Certification
Management Summary
Timeline
Generic
Roxie Powell

Roxie Powell

Belleville,MI

Summary

Dynamic administrative professional and leader with 15 + years of experience playing key role in attaining daily objectives and long-term goals across diverse office platforms. . Strongly committed to raising productivity and service quality via strategic planning and allocation of resources as well as implementation of process improvements. Skilled receptionist and liaison with superior communication, computer, support and organizational skills. Motivated and effective trainer of new hires, including creating and implementing all training material.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Administrative Client Coordinator

EXAMWORKS P.L.LC
03.2019 - Current
  • Collaborated with cross-functional teams to ensure smooth operations and delivery of excellent service to clients.
  • Developed training materials for new hires, ensuring consistent quality of service across the team members.
  • Established and built lasting relationships with clients.
  • Served as primary point of contact for clients, promptly addressing inquiries and providing essential information on company services.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Assisted with onboarding new clients, explaining services offered and guiding them through necessary paperwork for a seamless transition.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Developed and maintained courteous and effective working relationships.
  • Paid attention to detail while completing assignments.

Assistant Office Manager

FAMLY FOOTCARE CENTER P.C.
04.2018 - 03.2019
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Kept front office clean and well-organized to keep areas presentable for guests and maximize professional appeal.
  • Served as liaison between management and staff, effectively resolving conflicts and fostering positive relationships.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Maintained inventory of office supplies, proactively restocking materials when needed to minimize downtime due to shortages.
  • Managed daily operations, ensuring timely completion of tasks and maintaining a well-organized work environment.
  • Created and updated records and files to maintain document compliance.
  • Developed comprehensive record-keeping systems that made it easier for employees to access essential documents quickly.
  • Cultivated a professional atmosphere by maintaining open lines of communication among team members.
  • Assisted in recruitment efforts, interviewing candidates and onboarding new hires for a seamless transition into the company.

Intake and International Traveling Training Manager

UNITED HOME HELP CARE
09.2016 - 03.2018
  • Created engaging eLearning courses utilizing multimedia tools, enhancing accessibility to training resources for remote employees.
  • Collaborated with other departments to align training programs with organizational goals and objectives.
  • Developed and implemented comprehensive training program to increase employee productivity and morale.
  • Conducted training courses and prepared videos for long-term use.
  • Spearheaded design and implementation of multiple training courses to establish successful onboarding of new employees.
  • Reviewed and edited all training materials for accuracy and company policy compliance.
  • Implemented new learning strategies depending upon employees' skill levels.
  • Skilled at working independently and collaboratively in a team environment.

Education

Elementary Education, With A Minor in Psychology

Graceland University
06.2006

High School Diploma -

North Harrison High School
05.2004

Skills

  • Marketing
  • EHR
  • HIPAA Compliance
  • Customer Relations
  • Staff Management
  • Customer and Product Satisfaction
  • Event Logistics & Production
  • Contract Negotiation
  • Calendar Management
  • Attention to Detail
  • Database Maintenance
  • Staff Development and Training

References Available

True

Certification

  • EHR
  • HIPAA
  • OSHA
  • Microsoft Office Suite

Management Summary

Management, and training professional with 13 years of successful execution of exceedingly well planned and highly organized offices in diverse and international environments. Management, and supervisorial experience, private and corporate combined with extreme attention to detail, effective communication and leadership skills, multitasking in a high stress fast paced environment, offering marketing, insurance verification, scheduling, training and full scope management experience. Motivated to exceed expectations of clients and companies, and effectively deliver exceptional customer service.

Timeline

Administrative Client Coordinator

EXAMWORKS P.L.LC
03.2019 - Current

Assistant Office Manager

FAMLY FOOTCARE CENTER P.C.
04.2018 - 03.2019

Intake and International Traveling Training Manager

UNITED HOME HELP CARE
09.2016 - 03.2018

Elementary Education, With A Minor in Psychology

Graceland University

High School Diploma -

North Harrison High School
Roxie Powell