Summary
Overview
Work History
Education
Skills
Timeline

Roxie Whitehead

Sparta

Summary

Detail-oriented individual with exceptional communication and project management skills. Demonstrated ability to handle multiple tasks effectively and efficiently in fast-paced environments. Proactive approach to identifying and addressing issues, with a strong focus on optimizing processes and supporting team objectives.

Overview

33
33
years of professional experience

Work History

Assignment Programming Specialist III

Lumen Technologies
03.2022 - 02.2025
  • Supported central office and field technicians to ensure seamless order processing
  • Utilized platforms like Salesforce, Automate, LoopQual, Ensemble, and Blue Marble
  • Provisioned high-speed internet and Fiber in Calix C7s and E7s, Adtran, Tellabs, Panorama, and Alcatel
  • Programmed dial tone, long distance, and features in DMS100, DMS10, EWSD, 5ESS, GTD-5, and DCO switches and program voicemail NextGen system
  • Offered training assistance to the assignment programming team

Preschool Classroom Paraprofessional

West Salem Elementary School
08.2018 - 03.2022
  • Assisted classroom teacher in creating instructional materials
  • Collaborated individually with students to reinforce understanding of letters, numbers, and colors
  • Oversaw the safety of children in playground settings and while commuting
  • Made photocopies, filed, and delivered mail
  • Provided assistance to other classroom teachers when needed

Preschool Special Education Classroom Paraprofessional

West Salem Elementary School
08.2016 - 08.2018
  • Assisted multiple classroom teachers with classroom setup
  • Prepared daily activities for teachers and students
  • Provided individualized support to students requiring extra assistance
  • Provided support for students with specialized educational needs and behavioral issues
  • Oversaw students during playground activities and bus rides

Building Paraprofessional

West Salem Elementary School
08.2011 - 08.2016
  • Supported classroom teachers with assisting individual students and small groups in reading, writing, and math
  • Oversaw children's activities during lunch and recess
  • Offered assistance with library and office operations when required

Substitute Educational Assistant

Sparta School District
06.2006 - 08.2011
  • Supported classroom educators by guiding small groups and individual learners in literacy, spelling, and math activities
  • Assisted teachers with grading papers
  • Supported Montessori classroom educators in executing daily activities
  • Assisted students with special needs with lunch, recess, and bathroom breaks

Institutional Review Board Secretary

Mayo Health System
06.2005 - 09.2005
  • Documented monthly Institutional Review Board meeting minutes
  • Prepared comprehensive meeting packets ahead of scheduled sessions
  • Coordinated conference room reservations to ensure streamlined meeting logistics
  • Managed incoming calls for the Director and Coordinator
  • Prepared Review Board approval letters and correspondence

Facility Assigner - Plant Facilities Department

CenturyLink
04.2002 - 12.2004
  • Managed the assignment of telephone facilities, optimizing solutions for complex business needs
  • Assigned CLEC orders
  • Prequalified and assigned DSL orders
  • Generated comprehensive weekly DSL reporting data for managers
  • Performed continuous updates and upkeep of the DSL database
  • Answered incoming calls from field technicians, dispatchers, programmers, and customer service representatives

Plant Support Technician - Assignment Department

CenturyLink
09.1999 - 04.2002
  • Assigned telephone facilities for business and residential orders
  • Assigned CLEC orders
  • Prequalified and assigned DSL orders
  • Generated detailed weekly DSL analytics for company leadership
  • Performed continuous updates and upkeep of the DSL database
  • Answered calls from field technicians, dispatchers, programmers, and customer service representatives

Business Team Leader

CenturyLink
04.1999 - 09.1999
  • Supported business customer service representatives and final authority representatives with various inquiries
  • Developed effective strategies to address arising issues
  • Mentored both new and current employees
  • Updated all metrics and information pages
  • Conducted thorough research on tariff codes and identified required updates
  • Resolved escalated customer complaints with efficiency and professionalism

Business Customer Service Representative

CenturyLink
08.1997 - 09.1999
  • Discussed, analyzed, and interpreted the telecommunication needs of business customers
  • Assisted in problem-solving customer issues
  • Operated and maintained mainframe computer systems
  • Aided in billing processes and researched toll-call inquiries
  • Supported customers in configuring dial tone and system features for PBX, Key, Centrex, and ISDN systems

Residential Customer Service Representative

CenturyLink
08.1995 - 08.1997
  • Discussed, analyzed, and interpreted the telecommunication needs of residential customers
  • Assisted in problem-solving customer issues
  • Maintained and updated mainframe computer systems
  • Educated customers about the functionalities of telecommunication services and tools
  • Trained new employees
  • Trained residential and business customer service representatives on cellular equipment

Inside Sales Representative

Century Cellunet
06.1994 - 08.1995
  • Provided expertise on mobile devices and related products
  • Conducted training sessions to demonstrate equipment functionality
  • Programmed operations within Nortel switch systems
  • Resolved inquiries relating to billing adjustments

Office Secretary

Century Cellunet
11.1993 - 06.1994
  • Greeted customers
  • Handled high-volume inbound and outbound calls efficiently
  • Processed invoices and payments efficiently to support cash flow management
  • Recorded staff work hours into payroll management system
  • Entered information into mainframe computer system, filed customer records, and typed correspondence for office manager and sales staff

Public Relations Secretary

Mayo Health System
11.1991 - 11.1993
  • Greeted customers
  • Handled multiple phone lines efficiently
  • Transcribed documents, organized mail deliveries, and managed filing systems
  • Assisted team efforts in developing brochure designs and crafting monthly newsletters for employees

Education

No Degree - Cybersecurity And Data Technology

University of Arizona Global Campus, Chandler, Arizona

GPA: 3.96

30 Credits Completed

Diploma - Medical Transcription

Stratford Career Institute, Arcata, California
07-2001

High School Diploma -

Logan High School, La Crosse, Wisconsin
05-1989

Skills

  • Testing Methodologies Expertise
  • Telecommunications Support
  • Effective Time Management
  • Proficient in Task Management
  • Remote Troubleshooting Expertise
  • Customer service focus
  • Technical Problem Solving
  • Operational Efficiency Management
  • Customer Instructional Support
  • Maintaining records
  • Quality Assurance Testing Skills

Timeline

Assignment Programming Specialist III - Lumen Technologies
03.2022 - 02.2025
Preschool Classroom Paraprofessional - West Salem Elementary School
08.2018 - 03.2022
Preschool Special Education Classroom Paraprofessional - West Salem Elementary School
08.2016 - 08.2018
Building Paraprofessional - West Salem Elementary School
08.2011 - 08.2016
Substitute Educational Assistant - Sparta School District
06.2006 - 08.2011
Institutional Review Board Secretary - Mayo Health System
06.2005 - 09.2005
Facility Assigner - Plant Facilities Department - CenturyLink
04.2002 - 12.2004
Plant Support Technician - Assignment Department - CenturyLink
09.1999 - 04.2002
Business Team Leader - CenturyLink
04.1999 - 09.1999
Business Customer Service Representative - CenturyLink
08.1997 - 09.1999
Residential Customer Service Representative - CenturyLink
08.1995 - 08.1997
Inside Sales Representative - Century Cellunet
06.1994 - 08.1995
Office Secretary - Century Cellunet
11.1993 - 06.1994
Public Relations Secretary - Mayo Health System
11.1991 - 11.1993
University of Arizona Global Campus - No Degree, Cybersecurity And Data Technology
Stratford Career Institute - Diploma, Medical Transcription
Logan High School - High School Diploma,

Similar Profiles

CREATE PROFILE
Roxie Whitehead