Roxiee Orr
Commerce City,CO
Summary
I enjoy learning something new each day and being active in a fast-paced environment. Looking to find full-time long-term employment.
Overview
14
14
years of professional experience
1
1
Certifications
Work History
Assistant Manager/Sales Associate
K2 Property Management Associates
07.2024 - Current
- Customer Service - answer phones, do call backs, reply to email inquiries
- Sales Associate - Rent storage units to customers and process close outs, follow up leads
- Process storage unit customer payments
- Office Management- order supplies and maintain office equipment
- Watch property for any maintenance issues
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
Delivery Driver
Instacart Shoppers
01.2024 - Current
- Pick up orders from grocery stores and ensure a timely and efficient delivery of items
Support Driver, Seasonal
UPS
11.2023 - 12.2024
- Pre-sorting packages by designation
- Delivering residential and commercial packages
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Communicated with customers to provide delivery updates and confirm delivery locations.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
Security Guard
Allied Universal Security Services, Systems, and Solutions
10.2019 - 10.2023
- Verifying tractors and trailers drivers for UPS and other inbound companies
- Logging inbound and outbound tractors with trailers
- Sealing trailers and removing seals on trailers, tool-oriented
Property Manager
GT Callender DDS.
10.2010 - 07.2018
- Maintaining property rent collection
- Ordering supplies as needed
- Performed evictions
- Provided timely customer service to all individuals
- Supervising other staff members
- Performed electrical and plumbing tasks, painting, and landscaping tasks when needed
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Fostered a sense of community among residents through well-planned social events and activities that encouraged interaction amongst neighbors.
- Reduced vacancy periods by implementing strategic marketing initiatives targeting specific demographics within the community.
- Developed comprehensive preventative maintenance programs to prolong the lifespan of building systems and reduce costly emergency repairs.
- Increased revenue with strategic lease renewal negotiations, focusing on tenant retention.
- Enhanced tenant satisfaction by addressing and resolving maintenance issues promptly.
- Kept properties in compliance with local, state, and federal regulations.
Education
High School Diploma - Completed coursework towards Credential
Certificates - Customer Service/Sales/Administration
Smart Moving
Remote / Online03.2025
Skills
- Customer service
- Sales management
- Office administration
- Payment processing
- Lead follow-up
- Supply ordering
- Time management
- Conflict resolution
- Operational efficiency
- Data entry
- Inventory management
- Property maintenance
- Communication skills
- Problem solving
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Customer relations
- Team motivation
- Staff training and development
- Retail operations
- Sales strategies
- Multitasking and organization
- Workplace safety compliance
- Employee supervision
- Product and service sales
Certification
Colorado Driver's License, Non-CDL Class C, 09/01/22, 09/30/27
Timeline
Assistant Manager/Sales Associate
K2 Property Management Associates
07.2024 - Current
Delivery Driver
Instacart Shoppers
01.2024 - Current
Support Driver, Seasonal
UPS
11.2023 - 12.2024
Security Guard
Allied Universal Security Services, Systems, and Solutions
10.2019 - 10.2023
Property Manager
GT Callender DDS.
10.2010 - 07.2018
High School Diploma - Completed coursework towards Credential
Certificates - Customer Service/Sales/Administration
Smart Moving
Similar Profiles
IESHIA LEVERETTEIESHIA LEVERETTE
Business Owner / Property Manager at FitRealty & Associates – Property ManagementBusiness Owner / Property Manager at FitRealty & Associates – Property Management
Chloe AlvaradoChloe Alvarado
Assistant Property Manager at Case & Associates Property ManagementAssistant Property Manager at Case & Associates Property Management
Phyllis LovelacePhyllis Lovelace
Resident Property Manager at Property Management Associates ofResident Property Manager at Property Management Associates of
Matthew AndersonMatthew Anderson
Lead Project Manager at Q3 ContractingLead Project Manager at Q3 Contracting
Yuliza Mares TorresYuliza Mares Torres
Salesfloor Person, Cashier, and Fitting Room Attendant at Ross Dress For LessSalesfloor Person, Cashier, and Fitting Room Attendant at Ross Dress For Less