DENISE RUDAS

Austin,TX

Overview

years of professional experience

TikTok

Austin, TX

06.2021 - 01.2025

Conducted OSINT investigations through extracted OLAP system data and external market data resulting in $4.0M safeguarded ($3.9M) & unblocked ($111,758) revenue per month within the first quarter ('24).
Designed dashboards to deliver real-time insights for global stakeholders and internal partners; developed mitigation processes targeting rising global threats, developing product errors, advertiser experience risk signals improving advertiser and internal KPI impact.
Created data-driven strategies, filtering business initiatives to senior leadership; focusing on team projects and process improvements.
Designed automating manual supplementary information processing in global auditing analyst platform closing gaps and improving accuracy by over 15% per analyst in initial launch.

Citi

San Antonio, TX

12.2020 - 05.2021

Created Data Visualization analytics dashboards initiating strategic decision-making of financial executives; contained both data regarding macro-economic data, global cloud computing markets and internal KPIs.
Conducted market research identifying client and business needs; extracted and continuously forecasted action plans from OLAP system analysis over North America client impacts and trending process errors improving quality of deliverables.
Increased quality deliverables in the North American operations department by 13-20% per bi-monthly review through strategic and operational evaluation of client outcomes.

Nationwide

11.2019 - 04.2020

Systemized daily internal auditing processes, trainings, investigations, and data moderation to create weekly standards and statutory obligation compliance reports.
Administered analysis processes with internal partners over revenue potential and maximization opportunities, resulting in a 32% decrease in errors and improved client experience.

Sorenson (CaptionCall)

San Antonio, Texas

10.2016 - 10.2018

Directly oversaw 27 North American and 24 Latin American quality analysts. Implementing bi-weekly training programs, accuracy testings, preventative action plans, weekly reporting, revisions to regional standard operating procedures.
Achieved and surpassed global accuracy targets by ensuring analysts met and exceeded individual accuracy goals; received lead of the year award for team metric consistency.

The University of Texas At San Antonio