Roxxana Alexis Rivas
274 S 740 W, Pleasant Grove
Summary
Accomplished Case Manager adept at handling high caseloads without sacrificing quality of care. Operates exceptionally well in high-pressure environments. Recommends best resources and courses of action to benefit patient needs and return each to optimal quality of life.
Overview
18
18
years of professional experience
Work History
Case Manager
Gaertner Torres PLLC
12.2024 - Current
- Coordinated case management services for diverse client populations.
- Assessed client needs through comprehensive evaluations and interviews.
- Monitored client progress and adjusted plans as needed to ensure effectiveness.
- Maintained accurate records of case documentation and client interactions.
- Monitored client progress through regular follow-up contacts.
- Maintained accurate case records and documentation according to agency guidelines.
- Organized client files and maintained accurate records for reference.
- Communicated with clients to clarify details and address concerns.
Specialist Collections Agent
Spectrum Acceptance
02.2021 - 06.2024
- Completed day-to-day duties accurately and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Processed customer payments efficiently using electronic payment systems.
- Verified transaction accuracy and resolved discrepancies in payment records.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Front Desk Receptionist – Legal Secretary - Admin Assistant
CJ - Professional Services
West Jordan
01.2017 - 12.2020
- Greeted clients and visitors, providing a welcoming environment.
- Managed multi-line phone system, directing calls efficiently.
- Scheduled appointments and maintained calendars for staff members.
- Handled incoming mail and packages, ensuring timely distribution.
- Maintained office supplies inventory, placing orders as needed.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Greeted customers warmly and made them feel welcome.
Lawyer Assessor in Public Contracts
Mayor of Maracaibo Municipality
Maracaibo
01.2008 - 12.2016
- Advised municipal officials on legal compliance and legislative matters.
- Drafted legal documents for local government initiatives and policies.
- Represented the municipality in court for various legal proceedings.
- Conducted research on local laws and regulations impacting the community.
- Provided training sessions on legal best practices for municipal staff.
- Collaborated with department heads to address legal concerns and risks.
Education
Courses and Training Immigration Forms Preparer
Florida Institute
Miami, FL, USA02-2024
Bilingual - English Language
English As Second Language
Salt Lake City, UT03-2019
Different Legal Studies - advanced search for CL Drafting and Legal Redaction
01.2016
English as second Language -
Language Center
Venezuela01-2012
Lawyer Degree -
Universidad del Zulia
Maracaibo, Zulia, Venezuela01.2006
Skills
- Customer Service
- Filing
- Database & Records Management
- Telephone & Front Desk Reception
- General Secretarial Duties
- Word
- Excel
- PowerPoint
- Outlook
- Windows
- Adobe
- Camp Legal
- Assist Clients with Documents
- Attention to Detail
- Organized
- Managing Deadlines
- Case management
- Document management
- Progress monitoring
- Legal compliance
- Team collaboration
- Data entry
- Scheduling appointments
References
- Sergio Friderici, 801-703-7565
- Karen Becerra, 801-336-6498
Roles And Responsibilities
- Answered, screened, and directed inbound phone calls
- Performed general secretarial duties, including – appointment set up, faxing and mailing
- Filing Immigration form as I-589, I-400, I-765, I-90, I-485 and other forms
- Maintained a neat, tidy, and pleasant appearance of the work area
- Received visitors to the office, obtained their name, purpose of visit, and contacted appropriate staff
- Maintained daily schedules for professional staff
- Used sound judgment in handling crisis calls and referring those calls to appropriate staff
Languages
English
Professional
Spanish
Native/ Bilingual
Timeline
Case Manager
Gaertner Torres PLLC
12.2024 - Current
Specialist Collections Agent
Spectrum Acceptance
02.2021 - 06.2024
Front Desk Receptionist – Legal Secretary - Admin Assistant
CJ - Professional Services
01.2017 - 12.2020
Lawyer Assessor in Public Contracts
Mayor of Maracaibo Municipality
01.2008 - 12.2016
Courses and Training Immigration Forms Preparer
Florida Institute
Bilingual - English Language
English As Second Language
Different Legal Studies - advanced search for CL Drafting and Legal Redaction
English as second Language -
Language Center
Lawyer Degree -
Universidad del Zulia
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