Roxxette Harp
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Head Secretary & Customer Service
Downs Plumbing & Heating
05.2017 - 06.2023
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained daily report documents, memos and invoices.
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained electronic filing systems and categorized documents.
- Offered technical support and troubleshot issues to enhance office productivity.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Transcribed and organized information to assist in preparing speeches and presentations.
Secretarial Manager
Feltman's Electrical & Plumbing
04.2012 - 03.2017
- Organized and updated databases, records and other information resources.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Negotiated and executed contracts on behalf of department.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Completed bi-weekly payroll for 16 employees.
Education
Cosmetology License, Cosmetology Teacher's License - Cosmetology
Empire Beauty School
Shamokin Dam, PA08.2009
High School Diploma -
Newport High School
Newport, PA06.2009
Skills
- Customer Loyalty
- Goal Attainment
- Cash Register Operations
- Funds Distribution
- Job Assignments
- Investigate Claims
- Staff Meetings
- Office Supplies and Inventory
- Data Management
- Customer Service Excellence
- Team-Building Exercises
- Customer Feedback
- Inbound Call Answering
- Inquiry Requests
- Merchandise Orders and Exchanges
- WordPress Proficiency
- Returns Policies
- Invoice Preparation and Processing
- Data Communications
- Customer Care
- Confidentiality Requirements
- Livechat Messaging
- Meeting Support
- Sales and Upselling
- High-Volume Environments
- Team Contribution
- Running Reports
- Team Goals
- Client Rapport-Building
- Calm and Professional Under Pressure
- Inventory Control Processes
- Maintaining Clean Work Areas
- Customer Deliveries
- Office Organization
- Customer Transactions
- Contact Management Systems
- Call Control
- Receiving Shipments
- Inventory Accuracy
- Clerical Support
- Explaining Policies
- Professional Relationships
- Organization and Recordkeeping
- Customer Account Management
- Customer Service and Assistance
Timeline
Head Secretary & Customer Service
Downs Plumbing & Heating
05.2017 - 06.2023
Secretarial Manager
Feltman's Electrical & Plumbing
04.2012 - 03.2017
Cosmetology License, Cosmetology Teacher's License - Cosmetology
Empire Beauty School
High School Diploma -
Newport High School
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