Roxy Arnold
Rochester,NY
Summary
I am a motivated individual with an engaging personality and a flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate them. I am dependable and successful in providing fast, high-quality customer service to guests in any setting. Adaptable professional with expertise in personnel development, team collaboration, and resolving issues with customers, waitstaff, and management.
Overview
3
3
years of professional experience
Work History
Server
Jewish Senior Life
2022.07 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with thePOS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with customers.
- Maintained clean and organized dining areas to uphold hygiene standards.
- Set a positive tone for the entire dining experience as the first point of contact for incoming guests.
- Bussed and reset tables to keep the dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Utilized communication practices with kitchen staff to deliver customer meals in a timely manner.
Housekeeper
Yellowstone National Park Lodges-Xanterra
2023.06 - 2023.07
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Changed bed linens and collected soiled linens for cleaning.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Disposed of trash and recyclables each day to avoid waste buildup.
Cashier
Tops Friendly Markets
2020.11 - 2022.02
- Greeted customers entering the store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions accurately.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Used POS system to enter orders, process payments, and issue receipts.
- Checked personal identifications during alcohol and tobacco sales.
Education
Bachelor of Science - Psychology
SUNY College At Brockport
Brockport, NY05.2026
High School Diploma -
School Of The Arts
Rochester, NY06.2022
Skills
- Dining Customer Service
- Menu Presentation
- Guest Satisfaction
- Pos Operation
- Table Bussing
- Time Management
- Hospitality and Accommodation
- Problem-Solving
- Leadership
Timeline
Housekeeper
Yellowstone National Park Lodges-Xanterra
2023.06 - 2023.07
Server
Jewish Senior Life
2022.07 - Current
Cashier
Tops Friendly Markets
2020.11 - 2022.02
Bachelor of Science - Psychology
SUNY College At Brockport
High School Diploma -
School Of The Arts
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