Roxy Carroll

Fairbanks,AK

Success is often achieved by those who don’t know that failure is inevitable.

Coco Chanel

Summary

Proven track record in enhancing operational efficiency and customer satisfaction at Laura's Cleaning Service through expert application of efficient cleaning techniques and exceptional customer service. Skilled in health and safety compliance and adept in computer skills, consistently exceeding client expectations and contributing to high occupancy rates without compromising on quality or safety.

Overview

years of professional experience

Work History

Contract Cleaner

Laura's Cleaning Service

02.2022 - 04.2024

Used time management and efficient cleaning methods to meet deadlines.
Emptied trashcans and transported waste to collection areas.
Delivered quality customer service to address urgent needs and cleaning requests.
Organized and used industrial cleaning products following strict safety procedures.

Administrative Assistant

Artic Contracting, LLC.

02.2016 - 04.2019

Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Ensured accurate record-keeping with diligent data entry and database management for vital company information.

Head Housekeeper

Doyon Universal Services LLC

02.2010 - 04.2018

Handled emergency situations calmly and efficiently while prioritizing guest safety at all times.
Trained new housekeeping staff, ensuring adherence to high standards of cleanliness and professional conduct.
Contributed to high occupancy rates by consistently delivering exceptional service that exceeded guest expectations.
Revised standard operating procedures as needed, keeping up-to-date with industry best practices for optimal performance results.

Education

Associate Of Applied Business And Accounting - Business & Accounting

University of Alaska Fairbanks, Fairbanks, AK

Skills

Proper Sanitization
Efficient Cleaning Techniques
Health and safety compliance
Housekeeping
Customer Service

Computer Skills
Time Management
Customer and client relations
Scheduling

Timeline

Contract Cleaner - Laura's Cleaning Service

02.2022 - 04.2024

Administrative Assistant - Artic Contracting, LLC.

02.2016 - 04.2019

Head Housekeeper - Doyon Universal Services LLC