Roxy Carroll
Fairbanks,AK
Success is often achieved by those who don’t know that failure is inevitable.
Coco Chanel
Summary
Proven track record in enhancing operational efficiency and customer satisfaction at Laura's Cleaning Service through expert application of efficient cleaning techniques and exceptional customer service. Skilled in health and safety compliance and adept in computer skills, consistently exceeding client expectations and contributing to high occupancy rates without compromising on quality or safety.
Overview
14
14
years of professional experience
Work History
Contract Cleaner
Laura's Cleaning Service
02.2022 - 04.2024
- Used time management and efficient cleaning methods to meet deadlines.
- Emptied trashcans and transported waste to collection areas.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Organized and used industrial cleaning products following strict safety procedures.
Administrative Assistant
Artic Contracting, LLC.
02.2016 - 04.2019
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Head Housekeeper
Doyon Universal Services LLC
02.2010 - 04.2018
- Handled emergency situations calmly and efficiently while prioritizing guest safety at all times.
- Trained new housekeeping staff, ensuring adherence to high standards of cleanliness and professional conduct.
- Contributed to high occupancy rates by consistently delivering exceptional service that exceeded guest expectations.
- Revised standard operating procedures as needed, keeping up-to-date with industry best practices for optimal performance results.
Education
Associate Of Applied Business And Accounting - Business & Accounting
Skills
- Proper Sanitization
- Efficient Cleaning Techniques
- Health and safety compliance
- Housekeeping
- Customer Service
- Computer Skills
- Time Management
- Customer and client relations
- Scheduling
Timeline
Contract Cleaner - Laura's Cleaning Service
02.2022 - 04.2024
Administrative Assistant - Artic Contracting, LLC.
02.2016 - 04.2019
Head Housekeeper - Doyon Universal Services LLC
02.2010 - 04.2018
University of Alaska Fairbanks - Associate Of Applied Business And Accounting , Business & Accounting
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