ROXY CORNWELL
Frederick,MD
Summary
Dedicated professional with demonstrated strengths in customer service and time management. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with a strong background in cultivating positive relationships and exceeding goals.
Overview
6
6
years of professional experience
Work History
To-Go Server
Firebirds Wood Fired Grill
5201 Buckeystown Pike, Frederick, MD 21704
02.2023 - Current
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Bussed and reset tables to keep dining room and work areas clean.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Front Desk Receptionist
Holistic Health Associates
07.2018 - 11.2022
- Fielded incoming telephone calls to answer questions, direct callers, and take messages
- Greeted people upon arrival and provided directions to specific destinations
- Maintained schedule of appointments by notifying staff of arrivals and upcoming meetings
- Tracked various business metrics and information using Excel spreadsheet
- Collected payments for services and updated accounts to reflect new balances
Server
Brewers Alley
124 N Market St, Frederick, MD 21701
03.2019 - 01.2021
- Memorized and promoted menu items, daily specials, and drink options
- Moved and arranged tables, chairs, and settings for groups with special needs or large numbers
- Resolved customer concerns and handled requests with professionalism
- Kept customers happy, seating each quickly and always resolving complaints to complete satisfaction
- Took reservations and wrote into the reservations book
Cashier
7th Street Cafe
01.2017 - 11.2017
- Balanced cash drawer at beginning and end of each shift
- Engaged with customers while completing cash register transactions
- Put together online order pickups and loaded purchases in vehicles
- Maintained clean, organized, and well-stocked checkout areas
- Provided information to customers on products or services.
Education
Certification for a Physical Therapy Assistant -
Frederick Community College
Skills
- Strong communication
- Multitasking
- Disability support
- Task prioritization
- Supply restocking
- Menu Memorization
- Customer Service and Rapport
Timeline
To-Go Server
Firebirds Wood Fired Grill
02.2023 - Current
Server
Brewers Alley
03.2019 - 01.2021
Front Desk Receptionist
Holistic Health Associates
07.2018 - 11.2022
Cashier
7th Street Cafe
01.2017 - 11.2017
Certification for a Physical Therapy Assistant -
Frederick Community College