ROXY GRAY III
Greenwood,Indiana
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the Marketing industry and prior Small Business owner. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Delivery Service Liaison
Amazon
04.2022 - Current
- Increased delivery productivity.
- Worked independently and used reasoning with no guidance
- Communicated with over 40 customers per day
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Documented imperative contact information and followed up with successful deliveries
- Provided open communication with leadership and team members.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Skilled at working independently and collaboratively in team environment
- Investigated and resolved customer inquiries and complaints quickly
- Met customer call guidelines for service levels, handle time and productivity
- Resolved associate, tool and service delivery issues revealed by statistical reports
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Event Specialist
Costco
10.2021 - 05.2022
- Influenced purchasing decisions and drove sales
- Ensured operational standards were met.
- Developed planning strategies while creating and maintaining best practices for budgets, project plans, event timelines and presentations.
- Improved program productivity by closely monitoring performance and trends.
- Managed event logistics and operations
- Interfaced with clients to understand event objectives
- Negotiated and worked with venues and vendors to carry out event objectives
- Increased sales by 10%
Enumerator
United States Commerce
08.2020 - 10.2020
- Conducted visits and surveys residents to compile data for economic and demographic profiles
- Planned efficient visitation routes by studying maps of assigned areas, reaching more than 20 community households per day.
- Drafted thorough and accurate reports, case summaries and work records.
- Oversaw 5-member team of census enumerators, providing strategy training and guidance to successfully obtain interviews and adhere to procedures.
- Drafted thorough and accurate reports, case summaries and work records
Education
Master of Business - Finance
Kaplan University
Chicago, IL06.2011
Bachelor Science - Management and Ethics
Crossroads Bible College
Indianapolis, IN05.2007
Skills
- Marketing
- Project Management
- Media
- Leadership
- POS Systems and Ordering Platforms
- Policy and Procedure Adherence
- Customer Retention Strategies
- CRM Systems
- Professional Writing
- Customer service skills
Timeline
Customer Service Delivery Service Liaison
Amazon
04.2022 - Current
Event Specialist
Costco
10.2021 - 05.2022
Enumerator
United States Commerce
08.2020 - 10.2020
Master of Business - Finance
Kaplan University
Bachelor Science - Management and Ethics
Crossroads Bible College
Additional Information
- Brings 20+ years of customer service, sales, and marketing experience. Assisted with Key Performance Indicators (KPIs) for team to exceed and meet metric goals. Working as a Subject Matter Expert assisting new employees while providing support to develop and implement delivery service policies and procedures. A team leader to influence the best practices to help the team reach KPIs. Planning, coordinating, and tracking necessary activities for execution to teams for delivery successes.
Reading
Reading is fundamental and taking the opportunity to read self-help books is a pass time for me. Highlighting important points is important for application. Having a library of books for resources is something I enjoy. I maintain a variety of reads from motivational to time management. Taking 15-minutes out of my day to read helps personal growth.