Roxy Melone
Kirkland,IL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Customer Service Representative Lead
North Of The Border
11.2020 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
- Maintained compliance with health regulations through consistent adherence to safety protocols within the workplace.
- Managed table turnover rate effectively allowing for more guests served per shift.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
Cashier
Panera Bread
10.2021 - 05.2022
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
Daycare Assistant/Swim Instructor
Acarath Montessori Center
05.2019 - 11.2020
- Enhanced child development by implementing age-appropriate activities and learning experiences.
- Assisted in maintaining a safe and healthy environment, ensuring cleanliness and proper supervision of children.
- Collaborated with lead teacher to develop daily schedules, lesson plans, and curriculum for diverse age groups.
- Facilitated group play activities that promoted social interaction, teamwork, and problem-solving skills among children.
- Addressed behavioral concerns promptly by working closely with lead teachers and parents to implement corrective actions.
Life Enrichment Specialist
Mountain Park Senior Living
01.2018 - 04.2019
- Enhanced residents'' quality of life by planning and implementing engaging activities tailored to individual needs and preferences.
- Fostered a sense of belonging among residents by creating opportunities for shared experiences and bonding over shared interests or hobbies.
- Transported and escorted program participants to and from activities and on field trips.
- Developed strong relationships with residents, families, and staff to foster a positive environment for all involved parties.
- Maintained detailed records of resident participation levels, using data to inform future programming decisions.
Director of Life Enrichment
Bella Vista Senior Living
06.2016 - 04.2019
- Increased resident participation in activities by creating diverse and inclusive events tailored to individual interests.
- Reduced resident isolation by promoting socialization opportunities within the community environment.
- Coordinated special events such as holiday celebrations, trips, and guest speakers to enrich the overall experience of residents.
- Utilized creative problem-solving skills to address any challenges or obstacles faced within the role.
- Developed strong rapport with residents, families, and staff members by being an active listener and empathetic communicator.
Children's Program Coordinator
Poplar Creek Public Library District
11.2009 - 05.2016
- Developed and maintained lesson plans and documentation.
- Maintained open attitude to exploring new ideas and eagerness to take on tough problems.
- Employed can-do attitude, taking on tasks required to support team and get things done.
- Organized and detail-oriented with a strong work ethic.
- Excellent communication skills, both verbal and written.
Assistant Manager
Domino's Pizza
08.2005 - 12.2009
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Education
High School Diploma -
Streamwood High School
Streamwood, ILSkills
- Change Management
- Management
- Effective Communication
- Training and Development
- Computer Literacy
- Attention to Detail
- Complaint Handling
- Social Media Support
- Multitasking
- Problem Solving
- Professionalism
- Active Listening
- Telephone Etiquette
- Customer Service
- Powerpoint
- Serving
Certification
Food Handler
Timeline
Cashier
Panera Bread
10.2021 - 05.2022
Customer Service Representative Lead
North Of The Border
11.2020 - Current
Daycare Assistant/Swim Instructor
Acarath Montessori Center
05.2019 - 11.2020
Life Enrichment Specialist
Mountain Park Senior Living
01.2018 - 04.2019
Director of Life Enrichment
Bella Vista Senior Living
06.2016 - 04.2019
Children's Program Coordinator
Poplar Creek Public Library District
11.2009 - 05.2016
Assistant Manager
Domino's Pizza
08.2005 - 12.2009
High School Diploma -
Streamwood High School
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