Roxy Pectol
Petaluma,CA
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
Work History
Student Team Manager
University of Oregon Volleyball
08.2023 - Current
- Developed and implemented team-building strategies to promote collaboration and cohesion.
- Established effective communication channels between departments to ensure information is shared accurately and efficiently.
- Collaborated with other managers across the organization in order to identify best practices that could be implemented at all levels.
- Evaluated existing systems and procedures for effectiveness; identified opportunities for improvement; developed plans for implementation.
Studio Coordinator
Rise Cycle Co
08.2022 - 07.2023
- Encouraged class members to reach their fitness goals through positive reinforcement.
- Maintained a safe, clean and organized environment for all participants.
- Provided personalized instruction and feedback to individual class members.
- Assisted in the setup of indoor cycling equipment before classes.
- Developed creative, challenging and fun indoor cycling routines.
- Demonstrated proper cycling techniques to participants.
Crewmember
Cold Stone Creamery
11.2021 - 02.2022
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Educated customers on menu items, product ingredients and nutritional values.
- Informed customers about daily specials in an engaging manner.
- Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
Hostess
Mr. Moms Cafe
05.2021 - 11.2021
- Resolved any customer complaints or issues quickly and professionally.
- Greeted guests upon arrival and escorted them to their tables.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Monitored dining room activity to ensure all guests were receiving optimal service.
- Balanced cash register at end of shift according to established procedures.
- Completed daily side work tasks assigned by management such as rolling silverware or folding napkins.
Education
Bachelor of Arts - Public Relations
University of Oregon
Eugene, OR06-2027
Petaluma High School
Petaluma, CA06-2023
Some College (No Degree) -
Lane Community College
Eugene, ORSome College (No Degree) -
Santa Rosa Junior College
Santa Rosa, CASkills
- Communication
- Heavy lifting
- Teachable
- Motivated
- Hard working
- Reliable
- Customer service skills
- Register
- Organizational skills
- People skills
- Problem solving skills
- Adaptability
- Time management
- Performance Coaching
- Staff Development
- Operational Excellence
- Customer Service
- Self Motivation
- Computer Skills
- Relationship Building
- Adaptability and Flexibility
Awards
- Honor Roll - 2020
- Honor Roll - 2021
- Honor Roll - 2022
- Team Captain (JV) - Volleyball
Timeline
Student Team Manager
University of Oregon Volleyball
08.2023 - Current
Studio Coordinator
Rise Cycle Co
08.2022 - 07.2023
Crewmember
Cold Stone Creamery
11.2021 - 02.2022
Hostess
Mr. Moms Cafe
05.2021 - 11.2021
Bachelor of Arts - Public Relations
University of Oregon
Petaluma High School
Some College (No Degree) -
Lane Community College
Some College (No Degree) -
Santa Rosa Junior College
Similar Profiles
Benjamin JedrzejewskiBenjamin Jedrzejewski
Head Volleyball Coach at Oregon Junior Volleyball AcademyHead Volleyball Coach at Oregon Junior Volleyball Academy
Elsa StocksElsa Stocks
Assistant Volunteer Coach at Oregon Youth Basketball And VolleyballAssistant Volunteer Coach at Oregon Youth Basketball And Volleyball
Dr. Casey BoothbyDr. Casey Boothby
High School Programs Manager at Greater Oregon STEM Hub (GO STEM) Eastern Oregon UniversityHigh School Programs Manager at Greater Oregon STEM Hub (GO STEM) Eastern Oregon University