Roxy Perry
Houston,TX
Summary
Well-qualified Customer Service with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
10
10
years of professional experience
1
1
year of post-secondary education
Work History
Dispatcher
LSO
Houston, TX
04.2023 - Current
- Coordinating and assigning routes
- Researching and correcting any impediment that prevents timely delivery of packages
- Work closely with customers and customer service representatives to resolve package delivery
- Assigning, tracking, and clearing routes while maintaining an intense focus on customer satisfaction
- Help inbound driver check in, also involves sorting packages in warehouse.
- Directed dispatching, routing, and tracking fleet vehicles.
Driver
Uber
Houston, TX
01.2021 - Current
- Picking up passengers, transporting clients between destinations
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Following company polices and procedures.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Delivered goods and products to customer on time and in excellent condition.
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads, and avoiding dangerous driving actions.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
Independent Contractor
LSO
Houston, TX
01.2022 - 04.2023
- Delivered packages to customer doorsteps and business offices.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Completed on-time deliveries by choosing best and most efficient routes.
- Followed corporate procedures to maintain company and customer data confidentiality.
- Verified accuracy of all deliveries against order forms.
- Managed customer inquiries and complaints in polite and professional manner.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Expedited deliveries to meet customer deadlines and requirements.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
Personal Vehicle Driver/Contractor
UPS
Houston, TX
11.2020 - 12.2021
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads, and avoiding dangerous driving actions.
- Delivered goods and products to customer on time and in excellent condition.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Followed all relevant traffic laws and safety regulations.
- Obtained signatures from customers upon delivery of goods.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Delivered packages to customer doorsteps and business offices.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Verified accuracy of all deliveries against order forms.
- Completed on-time deliveries by choosing best and most efficient routes.
Debris Monitor/Contractor
Metric Engineering
Lake Charles, LA
09.2020 - 11.2020
- Documenting debris collection, and documenting the disposal activity performed in the field following natural disasters
- Document who removed debris, what type of debris was removed, where the debris was removed from and when it was removed.
- Reported known or suspected problems, issues or concerns to appropriate staff.
- Monitored emission control devices for proper operation and compliance with state and federal regulations.
- Developed strong communication and organizational skills through working on group projects.
- Applied effective time management techniques to meet tight deadlines.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
Gap in Employment
Gap,
Houston, TX
03.2020 - 09.2020
- Pandemic is the reason for this gap only work I could do was contract work for my business
- I worked several contracts to keep a float
- Although I enjoyed doing contract work, I would love to get back to a stable position.
Merchandiser/Sales
Mondelez International
Houston, TX
01.2018 - 03.2020
- Build a world-class Direct Store Delivery (DSD) business at the retail level by fulfilling the merchandising needs of our grocery-related customers
- Merchandising Nabisco specific brands
- Full-shelf conditions, neatly-merchandised displays and shelves, building display point-of-sale in all areas of the store, properly-rotated product on the shelf, and accurate price tags / point-of-sale in all departments.
- Helped customers locate products and checked store system for merchandise at other sites.
- Solved customer challenges by offering relevant products and services.
- Engaged with customers to build rapport and loyalty.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Stayed current on company offerings and industry trends.
Toll Collector
Resource Staffing
Houston, TX
09.2016 - 12.2017
- Performs work with collecting cash, making change, and operating a toll booth in a polite and efficient manner
- Maintains accountability for each transaction; equipment, supplies and funds assigned or collected during the tour of duty
- Collected tolls, provided change and issued receipts to motorists quickly to maintain traffic flow.
- Classified all vehicles passing through toll lanes in accordance with procedural requirements.
- Monitored toll lane activity and generated operational reports.
- Operated toll collection equipment and processed toll payments accurately.
- Used POS system to enter orders, process payments and issue receipts.
Gap In Employment
Gap
Houston, TX
06.2015 - 08.2016
- High Risk Pregnancy is the reason for this gap
- I had to be put on bed rest the rest of my pregnancy term
- And I stayed home with the baby until I could go back to work.
Security Guard
United Protective Services Houston
Houston, TX
05.2014 - 06.2015
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Checked and verified photo identification prior to granting facility access.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Responded quickly to incidents and assessed active situations for security concerns.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
Security Guard
ISSC
Houston, TX
12.2013 - 05.2014
- Surveillance the cameras and lobby area, patrol around the buildings, conduct floor, elevators and stairways checks and kept a daily log
- Authorized entrance and departure of employees and visitors
- Circulated among visitors, patrons and employees to preserve order and protect property
- Wrote reports on property damage, theft, presence of unauthorized persons and unusual occurrences
- Monitored central alarm system for fire, intrusion, and duress alarms and responded when needed
- Denied entrance to the building to unauthorized persons
- Secured all doors in the office and main building after hours.
Warehouse Associate
Ranstad Staffing
Sugar Land, TX
06.2013 - 12.2013
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Performed inventory control, such as counting, and stocking merchandise.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Collaborated with various departments to manage timely delivery of orders and avoid delays.
Education
Houston Community College
Houston, TX 05.2015 - 12.2015
Skills
Data Entry
Organization and Time Management
Self-Motivated
Active Listening
Customer Relations
Dispatching procedures
Problem-Solving
Micro Software Proficiency
Telephone etiquette
Delivery policies
Routing orders
Team collaboration
Documentation and paperwork
Map reading and navigation skills
Knowledge of state roads and highways
Decision-Making
G-Suite
Google Workspace
Multitasking Abilities
Creative problem solving
Warehousing functions
Money handling abilities
Route dispatch
POS systems expert
Order fulfillment
Stocking and replenishing
Firearms expertise
Wireless technology
Security camera monitoring
Keen observer
Safety and security
Legible report writing
File and records management
Emergency awareness
Emergency Response
Crime Prevention
Interpreting procedures and instructions
Reporting skills
Work ethic
Verbal and written communication
Punctuality
Basic accounting
Toll equipment operation
Interpersonal communication skills
Multitasking proficiency
Cash register operation
Security Monitoring
Cash register systems
Refunds and exchanges
Store merchandise stocking
Cash Handling
Cash drawer management
Payment collection
Inventory management
Basic math skills
Point of sale operation
Liquor law compliance
Currency counting
Order taking
Cleaning and sanitizing
Product knowledge
Incident Reporting
First Aid/CPR
Interpersonal Communication
Excellent Communication
Dependable and Responsible
Planning and Coordination
Customer rapport
Additional Information
- Authorized to work in the US for any employer
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Dispatcher
LSO
04.2023 - Current
Independent Contractor
LSO
01.2022 - 04.2023
Driver
Uber
01.2021 - Current
Personal Vehicle Driver/Contractor
UPS
11.2020 - 12.2021
Debris Monitor/Contractor
Metric Engineering
09.2020 - 11.2020
Gap in Employment
Gap,
03.2020 - 09.2020
Merchandiser/Sales
Mondelez International
01.2018 - 03.2020
Toll Collector
Resource Staffing
09.2016 - 12.2017
Gap In Employment
Gap
06.2015 - 08.2016
Houston Community College
05.2015 - 12.2015
Security Guard
United Protective Services Houston
05.2014 - 06.2015
Security Guard
ISSC
12.2013 - 05.2014
Warehouse Associate
Ranstad Staffing
06.2013 - 12.2013