Summary
Overview
Work History
Education
Skills
Timeline
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Roxy Pheap

Project Management
Frisco,TX

Summary

Dynamic and results-driven professional with proven expertise in project coordination and leadership. Adept at tracking multiple projects simultaneously, driving cross-
functional collaboration, and delivering results. Recognized for ability to build strong relationships with clients, executives, vendors, and team members while improving
processes and supporting organizational growth. Skilled in risk mitigation, project documentation, and financial oversight, with a reputation for clear communication and
strategic problem

Overview

12
12
years of professional experience

Work History

Customer Representative

Diodes Inc
Frisco, TX
08.2017 - 08.2019
  • Surpassed performance goals by approaching all interactions with resourcefulness, organization and customer-centric solutions.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Maintained courteous, friendly atmosphere for guests to increase overall satisfaction and customer service standards.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Provided excellent customer service by efficiently resolving issues and responding to inquiries.
  • Compiled customer feedback and recommended service delivery improvements to management.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Monitored phone, fax and electronic database systems for incoming customer inquiries.
  • Listened to customers' questions and concerns to provide answers or responses.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Responded to customer requests for products, services and company information.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.

Operations Coordinator

DBSS Genesis Molecular Diagnostics
Torrance, CA
01.2017 - 03.2017
  • Identified and resolved unauthorized, unsafe or ineffective practices by inspecting production areas regularly.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Effectively ensured implementation of all standard operating procedures for efficient daily operation.
  • Ensured the safety of all employees and clients as well as maintained all safety regulations.
  • Organized and tracked incoming and ongoing sample requests.
  • Extensive supervisory role in analytical laboratory operations; managed personnel, and patient- client interaction.
  • Acted liaison between doctor offices and laboratory staff.

Marketing/Outside Sales Representative

UFC Gym
Rancho Cucamonga, CA
02.2014 - 04.2015
  • Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
  • Prospected to increase sales lead pipeline and and converted leads into new customers.
  • Identified prospective customers by using business directories and following leads from existing clients.
  • Performed effectively in self-directed work environment, including managing day-to-day operations and decisions.
  • Exceptional computer skills
  • Met or exceeded sales, customer service and loyalty program standards.
  • Negotiated prices, terms of sales and service agreements.
  • Developed new business relationships and maintained existing through regular communications and effective account management.
  • Contributed to team objectives in a fast-paced environment.

Customer Service Cashier

Ross Stores Inc.
Rialto, CA
11.2012 - 06.2013
  • Maintained reports of transactions and greeted customers when entering and leaving establishment.
  • Maintained customer satisfaction while handling product returns quickly and professionally.
  • Counted money in drawers at beginning and end of each shift to ensure amounts were correct.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Set up new sales displays each week.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.

Clerical Support/ Billing Specialist

CAREMARK Therapeutic Services
Redlands, CA
04.2007 - 11.2008
  • Generated and submitted invoices based upon established accounts receivable schedules and terms.
  • Collected, posted, and managed patient account payments, and prepared and submitted claim forms to insurance companies and other third- party payers.
  • Performed insurance verification, pre- certification, and pre- authorization.
  • Entered procedure and diagnostic codes, and requisite patient information into billing software to streamline invoicing and account management.
  • Led "cleanup" of company database files, restored organization to personnel, financial and operational records and accelerated data input, processing and retrieval times.

Education

Bachelor of Science -

Corinthian College Everest
Ontario, CA
04.2008

Skills

  • Customer service excellence
  • Quality assurance
  • Training development aptitude
  • Order fulfillment
  • Multi-line phone talent
  • Computer proficient
  • Record keeping strengths
  • Complaint resolution

Timeline

Customer Representative

Diodes Inc
08.2017 - 08.2019

Operations Coordinator

DBSS Genesis Molecular Diagnostics
01.2017 - 03.2017

Marketing/Outside Sales Representative

UFC Gym
02.2014 - 04.2015

Customer Service Cashier

Ross Stores Inc.
11.2012 - 06.2013

Clerical Support/ Billing Specialist

CAREMARK Therapeutic Services
04.2007 - 11.2008

Bachelor of Science -

Corinthian College Everest

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