Roxy Torres
Wright City,MO
Summary
An Executive Director with experience in ensuring excellent quality of care for a wide variety of residents with diverse needs. Accomplished Executive Director recognized for leveraging strong team leadership and development to drive forward progress. Highly organized, detail-oriented leader skilled in directing high-performing teams to develop solutions and solve operational and technical problems. Success implementing systems across multiple operations with superior organizational and communication skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Senior Executive Director
Spencer Place Assisted Living-Americare
02.2017 - Current
- Continue engagement in community outreach in order to maintain current referral source relationships and gain new referral sources by creating new relationships.
- Exceeds monthly and yearly EBITDAM by keeping labor costs down and increasing occupancy.
- Mentoring and training new administrators in Saint Louis and Illinois region.
- Built and maintained strong company teams by hiring and training qualified staff to create positive and productive work environments
- Monitored compliance with laws and regulations to protect organization from legal liabilities and penalties
- Aligned department vision, goals, and objectives with company strategy to achieve consistently high results
- Defined company roles and responsibilities to establish and enhance processes
- Interacted well with customers to build connections and nurture relationships
- Managed purchasing, sales, marketing and customer account operations efficiently
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness
- Implemented innovative programs to increase employee loyalty and reduce turnover
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports
Assistant Executive Director
Scenic Nursing And Rehab
04.2016 - 02.2017
- Assisted with managing day to day operations for 189 bed skilled nursing community with strong leadership and effective teamwork.
- Assisted in maintaining 5 star rating by CMS.
- Assisted in developing marketing action plan centered around building physician relations, community outreach, and increasing hospital case management referrals.
- Actively marketed community to maintain 90% occupancy rate or greater.
- Assisted in forecasting and implementing new programs for staff engagement and retention.
- Assisted in maintaining safe, clean, comfortable, and appealing environment for residents, visitors, and staff.
- Assisted with hiring and developing improved leadership team.
- Assisted with implementing more efficient and cost effective systems.
- Assisted in reducing staff overtime by implementing unique recruitment and retention plans.
Director of Social Services
Jefferson City Nursing And Rehab
02.2013 - 04.2016
- Created individualized care plans based on residents needs.
- Created behavioral and activity interventions for residents.
- Completed MDS assessments.
- Completed social history assessments.
- Ensure residents social and activity needs were met based on their personal preferences.
- Monitored residents' use of anti-psychotic medications and implemented non pharmacological interventions.
- Organized care plan meetings for residents' and families to attend to ensure excellent care was being performed and to update residents' and families of any changes in care.
- Scheduled physician appointments and ensured residents' made it to their appointments in timely manner.
- Reached out to case managers at local home health companies to gain community referrals.
- Gave tours of community.
- Completed admission paperwork with residents' and families.
- Created and maintained monthly activity calendar.
- Implemented creative activity programs.
- Supervised activity aides, transportation aide, and beautician.
- Discharged residents' back to community with proper equipment and services needed in order to succeed at home.
Telemetry Technician
SSM St. Mary's Health Center
08.2011 - 02.2013
- Monitored heart rhythms of patients.
- Measured heart rhythms every four hours.
- Entered physician orders.
- Obtained vital signs on patients.
- Performed blood draws on patients.
- Assisted with personal care and hygiene on patients.
- Participated interview committee.
- Member of safety and quality assurance committee.
- Completed monthly skin sweeps on patients.
Home Health Trainer
Homemaker Health Care
08.2009 - 10.2011
- Trained home health aides upon hire and as needed.
- Created and maintained employee work schedules.
- Completed annual performance reviews on employees.
- Completed client assessments quarterly.
- Assisted with personal care and hygiene on clients.
- Assisted with catheter and colostomy care on clients.
- Member of quality assurance committee.
Education
Bachelor of Arts - Human Services
Columbia College
Missouri2013
High School Diploma - undefined
Timberline High School
Lacey, WA2001
Skills
- Ability to communicate in a positive supportive manner to all residents', families, and staff members
- Knowledge of state and federal regulations
- Ability to network with local community contacts to create new referral sources
- Ethical decision making with compliance for all operating laws, rules, and regulations
- Lead personnel in fair and consistent approach to create sense of team unity
- Developing and maintaining positive relationships with residents, families, employees, vendors, referral sources, and visitors
- Experience with ensuring excellent quality of care by utilizing person centered approaches
Certification
LIMA/Med Level 1
Insulin Certified
Certified Nursing Assistant
Licensed Missouri Nursing Home Administrator
Timeline
Senior Executive Director
Spencer Place Assisted Living-Americare
02.2017 - Current
Assistant Executive Director
Scenic Nursing And Rehab
04.2016 - 02.2017
Director of Social Services
Jefferson City Nursing And Rehab
02.2013 - 04.2016
Telemetry Technician
SSM St. Mary's Health Center
08.2011 - 02.2013
Home Health Trainer
Homemaker Health Care
08.2009 - 10.2011
Bachelor of Arts - Human Services
Columbia College
High School Diploma - undefined
Timberline High School
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